Thecakedaddy Ltd Reviews 

180
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 76 reviews, reviewers had a great experience with this company. Customers consistently praise the cakes for their delicious taste and stunning appearance, often noting that the final product perfectly matched expectations with superb texture. Many people highlight the excellent service, finding the ordering process easy and smooth, supported by friendly staff, with deliveries frequently arriving on time and well-packaged. However, some customers also noted issues with delivery, including cakes arriving late, not being delivered at all, or arriving damaged and collapsed. A few other people also felt that the product quality was inconsistent, citing cakes that were poorly decorated, dry, underbaked, or not matching the ordered design. Some reviewers were not happy with the ordering process or communication, mentioning ignored messages, unexpected extra charges, or difficulties tracking orders.

What people talk about most

Product

Users describe positive interactions with product, with many customers expressing delight over the cakes'... See more

Quality

Clients share positive opinions on quality, with many reviewers describing cakes as amazing, spectacular, and... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising the promptness and... See more

Order

Customers had ambiguous experiences with order, with many praising the ease of ordering, excellent packaging,... See more

Service

Consumers find service to be positive, with many reviewers praising the excellent and fantastic service... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I placed my first order and was thoroughly impressed. It was delivered exactly on the day I specified, with flawless packaging. The cake's taste matched its beautiful appearance, exceeding my expectat... See more

Rated 4 out of 5 stars

Cake was delicious looked amazing and arrived at the party eventually I would of put a picture on but it didn't give me the option I will try and review on cake daddy also

Rated 4 out of 5 stars

The cake was amazing. The cake daddy did everything we asked for We sent a picture of an example and they matched it perfectly for what we needed. Communication was super with them and it tasted wonde... See more

Rated 3 out of 5 stars

The cake arrived yesterday, was kept cold to ensure it was ready for my sons 16th Halloween Birthday today. Unfortunately, it was not in the best condition union opening, the topping ball things had... See more


Company details

  1. Bakery

Written by the company

Freshly baked customised cakes. We offer Free next day delivery if order is placed before 1pm.


Contact info

3.9

Great

TrustScore 4 out of 5

180 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 22% of negative reviews

Typically replies within 1 week

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3.9

All reviews

(180)

71 reviews in the last 12 months

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Rated 5 out of 5 stars

So Impressed! Would definitely recommend :)

Great communication and the cake was absolutely stunning — it smelled amazing too! Delivery was quick and straightforward, and it even arrived earlier than expected, which was a lovely surprise. I’d definitely recommend Cake Daddy to anyone looking for a beautiful, high-quality cake at short notice. This was my first time ordering, but it definitely won’t be the last. Thanks so much for everything!

21 July 2025
Unprompted review
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Reply from Thecakedaddy Ltd

Thank you for your kind words and for taking the time to share your experience! We’re thrilled to hear that you had a positive experience with us — your feedback truly means a lot.

Rated 4 out of 5 stars

Got off to a bad start as I ordered the…

Got off to a bad start as I ordered the Avengers cake for my godson to arrive on his birthday. I had not heard anything by 4pm so rang the company as I had no notification of delivery. I am not sure if my order had been overlooked. However the company pulled all the stops out to get the cake delivered personally by a lovely chap called Assin who drove from Stockport to deliver. Haven't cut into the cake as yet but it looks great , personalised , and I am sure my godson will love it.

18 July 2025
Unprompted review
Rated 5 out of 5 stars

Amazing serivce and wonderful well…

Amazing serivce and wonderful well received cake. I recommend and will be ordering again.

19 July 2025
Unprompted review
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Reply from Thecakedaddy Ltd

Thank you for your feedback. We are more than delighted to hear about your experience with us. Looking forward to serving you soon!

Rated 5 out of 5 stars

Absolutely brilliant company

Absolutely brilliant company, friendly, helpful and accommodating, and an outstanding cake delivered

19 July 2025
Unprompted review
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Reply from Thecakedaddy Ltd

Thank you for your kind words and for taking the time to share your experience! We’re thrilled to hear that you had a positive experience with us — your feedback truly means a lot.

Rated 1 out of 5 stars

Worst company ive ever used

Absolute joke of a company,
Cake hadn't set when it was sent so it came destroyed.
Had to chase them for a call back/response 6 times as they kept fobbing me of with someone will call back in 5/hour/ by this time by that time. Until I threatened to take it further.
Refund should arrive in 5 working days but a week later there's still nothing nor an email to confirm. They were adamant they sent the email yet 24hrs later the email comes in. They had no intentions of giving a refund and thought I'd drop it.
Would recommend tesco and any other supermarket as you pay for what you get and are less likely to be disappointed

11 July 2025
Unprompted review
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Reply from Thecakedaddy Ltd

Dear Rhianne,

We sincerely appreciate you taking the time to share your experience, and we deeply regret that your recent interaction with us did not meet the high standards we strive to uphold.

Regarding the condition of the cake upon arrival, we understand how disappointing it must have been to receive a product that did not meet your expectations. While we take great care in packaging our cakes to ensure they arrive in perfect condition, unforeseen circumstances during transit can sometimes affect the final presentation.

We are particularly concerned about the delays you experienced in our communication. Our commitment is to provide prompt and attentive customer service, and it is clear we fell short this instance. We apologize for any frustration this may have caused.

Concerning the refund process, we acknowledge that the delay in issuing your refund and the subsequent communication lapses were not acceptable. We have since reviewed our procedures to prevent such occurrences in the future.

Your feedback is invaluable to us, and we are taking your comments seriously to improve our services. We understand that trust is earned, and we are committed to regaining yours.

If you would be willing to give us another opportunity, we would be honored to demonstrate the quality and service that many of our customers have come to expect from us.

Warm regards,

The Cake Daddy Ltd

Rated 5 out of 5 stars

Spot-on Roblox cake for my 6-year-old – absolutely minted!

Ordered a custom Roblox cake for my son Tristan’s 6th birthday and The Cake Daddy absolutely smashed it. The design was exactly what he’d pictured – bright colours, crisp details, even little edible figures – and it arrived in perfect condition thanks to their rock-solid packaging.

Taste-wise it was just as impressive: super-moist sponge, rich buttercream and not a dry crumb left once the candles were blown out. Guests kept asking where we’d got it from, and Tristan’s still buzzing about his Roblox cake.

Delivery was bang on time, customer service was friendly and the whole process felt smooth from start to finish.

Can’t fault a thing – five stars all day. Thanks for making my lad’s birthday extra special!

25 June 2025
Unprompted review
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Reply from Thecakedaddy Ltd

Thank you for your kind words and for taking the time to share your experience! We’re thrilled to hear that you had a positive experience with us — your feedback truly means a lot.

Rated 5 out of 5 stars

The cake was amazing and very…

The cake was amazing and very delicious. The whole family enjoyed it and thank you for the great customer support. I will be ordering again in the near future for sure.

12 July 2025
Unprompted review
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Reply from Thecakedaddy Ltd

Thank you for your feedback. We are more than delighted to hear about your experience with us. Looking forward to serving you soon!

Rated 5 out of 5 stars

Trust me just order it

It was my first time I ordered from you guys .
Tast very nice and next time I’ll choose daddy cake again
Thanks for it 🙏🏻

8 July 2025
Unprompted review
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Reply from Thecakedaddy Ltd

Thank you for your feedback. We are more than delighted to hear about your experience with us. Looking forward to serving you soon!

Rated 5 out of 5 stars

Very quick service ,exactly what I…

Very quick service ,exactly what I asked for beautiful cake will be sure to use cake daddy again.My daughter loved it!

2 July 2025
Unprompted review
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Reply from Thecakedaddy Ltd

Thank you for your feedback. We are more than delighted to hear about your experience with us. Looking forward to serving you soon!

Rated 5 out of 5 stars

Birthday cake

We ordered a bunny cake for our daughter’s birthday party. It was great and so delicious. Very professional team to get it on time with securely packed.
Highly recommended to everyone. Thank you for making our day wonderful.

1 July 2025
Unprompted review
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Reply from Thecakedaddy Ltd

Thank you for your kind words and for taking the time to share your experience! We’re thrilled to hear that you had a positive experience with us — your feedback truly means a lot.

Rated 5 out of 5 stars

I ordered a unicorn cake for a 3year…

I ordered a unicorn cake for a 3year old with less than 48 hours notice. The cake arrived at the time and date promised and was beautiful. The birthday girl was really pleased, she'd asked for a chocolate sponge with pink icing hence why I panicked and had to have it made! The cake itself was lovely tasting too. I'd definitely order again. Very happy customer

26 May 2025
Unprompted review
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Reply from Thecakedaddy Ltd

Thank you for your kind words and for taking the time to share your experience! We’re thrilled to hear that you had a positive experience with us — your feedback truly means a lot.

Rated 5 out of 5 stars

My son loves it i would be ordering …

My son loves it i would be ordering again it came on time its was gd i liked the cake

27 June 2025
Unprompted review
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Reply from Thecakedaddy Ltd

Thank you for your feedback. We are more than delighted to hear about your experience with us. Looking forward to serving you soon!

Rated 5 out of 5 stars

Great company and delicious cake!

We ordered a Fortnite cake for my son — it arrived on time, securely packaged with ice packs (which was brilliant given the heat). It looked fantastic and tasted even better! Highly recommended - Thank you

14 June 2025
Unprompted review
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Reply from Thecakedaddy Ltd

Thank you for your kind words and for taking the time to share your experience! We’re thrilled to hear that you had a positive experience with us — your feedback truly means a lot.

Rated 5 out of 5 stars

Arrived beautifully

Arrived beautifully, arrived when it was supposed to. Will use these guys again - thank you.

13 June 2025
Unprompted review
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Reply from Thecakedaddy Ltd

Thank you for your kind words and for taking the time to share your experience! We’re thrilled to hear that you had a positive experience with us — your feedback truly means a lot.

Rated 1 out of 5 stars

First and last time using this company

Ordered a Spider-Man cake for my son’s 5th birthday, was meant to have his name on it, arrived on Friday 23rd May and is nothing what was pictured on their site. Piping work for the webbing was fallen off, his name was completely missing all that was stuck on was an M not even a case of the letters falling off as they weren’t in the box. The cake itself was very dry when we cut into it and ate it the next day. Was offered a 10% refund on the 23rd May and then 20% refund on the 29th May still yet to see any money back, even though was told it would take 3 working days to process. Definitely wouldn’t recommend, was my first and last time using this company.

23 May 2025
Unprompted review
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Reply from Thecakedaddy Ltd

Hi Kayleigh,

We’re very sorry to hear about your recent experience and truly regret the disappointment caused with your son’s birthday cake. This is not the standard we strive to deliver, and we sincerely apologise for the missing name, the piping issue, and the overall quality falling short.

We also apologise for the delay in processing your refund. Please rest assured the refund has now been completed, and we appreciate your patience.

Your feedback has been taken seriously and shared with our team to prevent such issues in the future. We’re genuinely sorry we didn’t meet your expectations on this special occasion.

Rated 5 out of 5 stars

Very good

I did feel a bit apprehensive as the order process seemed a bit impersonal. I sent a photograph of the cake I wanted and paid as directed. The communication was via what’s app. However, on the day /time agreed my cake arrived and it was perfect! Every detail was as per the picture ( a Victoria Secret cake). It was for my Grandaughters birthday. It was a huge success!thank you Cake Daddy. You did a great job!

24 May 2025
Unprompted review
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Reply from Thecakedaddy Ltd

Thank you for your kind words and for taking the time to share your experience! We’re thrilled to hear that you had a positive experience with us — your feedback truly means a lot.

Rated 5 out of 5 stars

Thankyou for an amazing cake.

Needed a last minute cake for my daughter's 6th birthday and was very apprehensive about ordering from an online bakery but the cake arrived in fabulous condition. It was packaged very well (too well in fact - it took me ages to open the box 🤣) and actually looked like the online photo. There was more than enough to go around (almost 30 children) with plenty of leftovers. It tasted as good as it looked too. Thank you ☺️

14 May 2025
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Reply from Thecakedaddy Ltd

Thank you for your kind words and for taking the time to share your experience! We’re thrilled to hear that you had a positive experience with us — your feedback truly means a lot.

Rated 5 out of 5 stars

Excellent all around

Excellent all around. Fast delivery, packaged perfectly, really well protected. Cake looks amazing, brilliant

17 May 2025
Unprompted review
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Reply from Thecakedaddy Ltd

Thank you for your feedback. We are more than delighted to hear about your experience with us. Looking forward to serving you soon!

Rated 4 out of 5 stars

Had to call up a couple times regarding…

Had to call up a couple times regarding delivery asked for it to be delivered to my workplace but had still not arrived at the end of the day… sent specific info regarding delivery had no response from my emails pre- delivery to check they had received info. The cake was nice, although when I got it the macaroons on the doir cake looked disheveled , one had fallen out of its position and a small piece had broken off the other..!! Overall the cake did look nice but should have at £100 plus delivery for the smallest one

14 May 2025

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