Thecandyworks Reviews 177

TrustScore 2.5 out of 5

2.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

They are no longer operating! Accounts are overdue Do not order from them!! They will still take your money though from places like TikTok, so please be aware.

Rated 1 out of 5 stars

Made an order 2 months ago that never arrived, no response via email. Contacted multiple times via social media, they initially said they would resend the order, which never happened, then they stoppe... See more

Rated 5 out of 5 stars

Amazing colossal colourful bags of sweetness. Great collection of sweets a bit of everything. Kids extremely happy with Candy Works there’s sweets for everyone and sweets we never saw before. Thank... See more

Rated 4 out of 5 stars

Was dreading that I wasn’t going to receive my order after reading others reviews and ones on social media too, however happily I did and on time too. I ordered two bags of the pick n mix dried free... See more

2.5

Poor

TrustScore 2.5 out of 5

177 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5* service

Quick delivery and such a range of different sweets! So good that my boss stole a bag so now ordering a bucket for the office :) ♥️

28 November 2023
Unprompted review
Rated 5 out of 5 stars

Amazing sweets

Amazing sweets, fantastic delivery and I now have to order more for my work colleagues for Christmas 🤶

22 November 2023
Unprompted review
Rated 5 out of 5 stars

Really quick delivery time

Really quick delivery time! I love the variety of sweets they put inside their bag and for a cheap price for 1KG!! I really love their business and their ambition to turn a bag of sweets into a multi-million following on world wide platforms.

23 November 2023
Unprompted review
Rated 1 out of 5 stars

Lack of customer service

I placed an order back in September however yodel failed to deliver my parcel which meant it was sent back their warehouse so I contacted candy works to try to get my order resent out as they said they had received it but then was completely ignored by them even though I offered to pay for shipping again. I left it a month to see if they would get back to me and got nothing so I contacted them again to ask about my order and they offered me a refund or my order resent out however when I’ve asked for a refund I have been ignored again!

1 November 2023
Unprompted review
Rated 1 out of 5 stars

Absolutely horrible ordered from here…

Absolutely horrible ordered from here they gave me out of date products I then contacted them and had absolutely no response back from them will never be ordering from here ever again felt sick for 2 days after drinking expired yoohoo drinks that were out of date by 10 days

17 November 2023
Unprompted review
Rated 1 out of 5 stars

SHIPPING IS RIDICULOUS

Ridiculous allowing customers to pay for next working day delivery but then it taking 3+ days to be shipped.
I have tried to contact them and no response yet.
They should not false advertise things if they cannot stick to it. Very disappointing as this happens every time I place an order, the sweets are really good just sick of wasting my money on delivery.

15 November 2023
Unprompted review
Rated 4 out of 5 stars

1kg Christmas mix

1kg Christmas mix. Not a lot of variation. Not really what we had hoped for. Sweets themselves are okay but seems to be all the ones people haven’t ordered.

15 November 2023
Unprompted review
Rated 5 out of 5 stars

Lovely sweets great price

When it comes to treating myself to some sweets then the fir place I gotta is Candy works because they have a wide range for the whole family, Never had any issues with them , great tasting sweets and packaged with care.
Thankyou Candy works ❤️❤️❤️

16 November 2023
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look