The Car Co Reviews 

1,851
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 161 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, professional, and knowledgeable, making the car buying process easy and stress-free. Many highlight the excellent customer service and smooth overall experience, ensuring satisfaction with their new vehicle. However, some people mentioned significant mechanical issues with their vehicles after purchase, leading to costly repairs and uncooperative responses. These individuals also reported disappointing aftercare and difficulties with service appointments, with some experiencing communication issues.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, patience, and... See more

Service

Customers had positive experiences with service, often highlighting the helpfulness and professionalism of... See more

Product

Clients share positive opinions on product, with many expressing happiness and satisfaction with their new... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the helpfulness, patience, and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing the car buying process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a really great experience buying my Nissan Qashqai. Ms. Zahra was friendly, professional, and genuinely helpful from start to finish. Even though my situation wasn’t straightforward, she sti... See more

Company replied

Rated 5 out of 5 stars

We bought a Jaguar F - Pace from here last week and are incredibly happy with it and the whole buying experience. From the first phone call on the Sunday and subsequent visit the following day, Zain,... See more

Company replied

Rated 5 out of 5 stars

Muj was fantastic from start to finish, from my initial enquiry, viewing, test driving and was wrapped up and sorted out the same day! I drove away in my lovely shiny new car. Muj was informative... See more

Company replied

Rated 5 out of 5 stars

I recently bought a used car from this dealership and had a really great experience. Mark was absolutely lovely to deal with from start to finish. He was friendly and took the time to answer all my... See more


Company details

  1. Used car dealer

Written by the company

Welcome to the Car Co in Bury. We are an established approved used car dealer with a huge range of pre-owned models from some of the world's biggest brands such as Tesla, Porsche, Land Rover, BMW, Mercedes, Lexus, Audi, Honda, Hyundai, Jaguar, Kia, Maserati, Peugeot, Seat, Skoda, Toyota, Volkswagen, Volvo and Ford. On our website you can also view electric, hybrid, sports, and performance cars through to luxury 4x4's. Reserve online the car you want for £99 deposit. We offer competitive finance rates on HP and PCP (Our APR rates may vary. Currently our HP & PCP representative APR starts from 8.9% but this might differ based on the vehicle price. Subject to approval. The Car Co is a credit broker not a lender). Part Exchange welcome and nationwide delivery is available. We can help you find the right car for the right price. With so many high-quality vehicles available, make us your first choice when it comes to purchasing your next used car. Of course, when you've chosen your model, you want to know it represents the best value for money. That's why we'll endeavour to match or beat the price of any vehicle of the same age and specification offered by another dealer or car supermarket. Not only that, we offer a full range of finance packages that can be tailored to suit your affordability (The finance company might do their own affordability check and everything is subject to their approval). We even provide nil deposit options where you can buy when you need to and pay two months later. Each of our vehicles comes with optional extended warranties. Your peace of mind is essential to us and with our warranty you know your vehicle is protected. Browse through our stock online at www.thecarco.co.uk and contact us today to book a test drive. Our expert team will be more than happy to help.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 28% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(1,851)

154 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly and professional service from…

Friendly and professional service from Jabs. Would highly recommend.

16 July 2025
Unprompted review
The Car Co logo

Reply from The Car Co

Hi Andrew,

Thank you for your review of The Car Co. We are happy to know that our salesman Jabs was friendly and professional. Thank you for your recommendation it is greatly appreciated.

Many Thanks,
The Car Co Team

Rated 5 out of 5 stars

Effortless process

Effortless process, big thanks to Muj for helping with Part Exchange and finance and all other bits. Highly recommend.

15 July 2025
Unprompted review
The Car Co logo

Reply from The Car Co

Hi Joe,

Thank you for your review of The Car Co. We are happy to know that you had an effortless process thanks to our salesman Muj. Thank you for your high recommendation it is greatly appreciated.

Many Thanks,
The Car Co Team

Rated 5 out of 5 stars

Excellent Customer Service

Excellent customer service from The Car Co when buying my first Mercedes. Jay provided all the information I needed to make my choice and found me the perfect car that fit within my budget.

15 July 2025
Unprompted review
The Car Co logo

Reply from The Car Co

Hi Julie ,

Thank you for your review of The Car Co. We are pleased to know you received excellent customer service from Jay. We hope you enjoy your new car, and we thank you for choosing The Car Co!

Many Thanks,
The Car Co.

Rated 5 out of 5 stars

Excellent sales experience with jay

Excellent sales experience with jay. Easy process all the way through. No pressure from him and very pleasant to deal with. Highly recommend

14 July 2025
Unprompted review
The Car Co logo

Reply from The Car Co

Hi Jacob,

Thank you for your review of The Car Co. We are glad to know you had an excellent sales experience with Jay

Thank you for your recommendation, it is much appreciated. We hope you enjoy your new car, and we appreciate you for choosing The Car Co.


Many Thanks,
The Car Co.

Rated 5 out of 5 stars

We recently bought our VW Tiguan from…

We recently bought our VW Tiguan from The Car Co and had a brilliant experience thanks to Jay. He was friendly, knowledgeable, and made the whole process feel really smooth from start to finish. No pressure or pushy sales talk—just honest advice and great service. Jay kept us updated throughout and made sure everything was ready to go when we came to collect the car. We’re really happy with the Tiguan and would definitely recommend Jay and The Car Co to anyone looking for a new car. Thanks again!

14 July 2025
Unprompted review
The Car Co logo

Reply from The Car Co

Hi Haylee,

Thank you for your review of The Car Co. We are delighted to know you had a brilliant experience thanks to Jay

Thank you for your recommendation, it is much appreciated. We hope you enjoy your new car, and we look forward to seeing you again in the future!


Many Thanks,
The Car Co.

Rated 5 out of 5 stars

Adam at the car co was amazing today

Adam at the car co was amazing today.
I normally buy new through VW, the service Adam gave me was even better than what vw offered me.

Part ex to new car in a few hours z

Great company. Real professionals.

Thank you.

Tom

12 July 2025
Unprompted review
The Car Co logo

Reply from The Car Co

Hi Tom,

Thank you for your review of The Car Co. We are happy to know you had an amazing experience with our salesman Adam. We hope you enjoy your new car, and we thank you for choosing The Car Co!

Many Thanks,
The Car Co.

Rated 5 out of 5 stars

Great service

Great service

8 July 2025
Unprompted review
The Car Co logo

Reply from The Car Co

Hi Afsh,

Thank you for your review of The Car Co, we're pleased to hear that you received great service.

Thank you for choosing The Car Co!

Rated 5 out of 5 stars

Addy was really nice from beginning

Addy was really nice from beginning, We do test drive and car is really good, I recommend Carco thanks ⭐️⭐️⭐️⭐️⭐️

9 July 2025
Unprompted review
The Car Co logo

Reply from The Car Co

Hi A.a Brothers,

Thank you for your review of The Car Co. We are delighted to know that our salesman Addy was really nice. Thank you for your recommendation it is greatly appreciated, we hope you enjoy your new car!

Many Thanks,
The Car Co Team

Rated 5 out of 5 stars

Abdul is very good …

20 June 2025
Unprompted review
The Car Co logo

Reply from The Car Co

Hi Rizwan,

Thank you for your review of The Car Co. We are happy to know you had a very good experience with our salesman Abdul. We hope you enjoy your new car, and we thank you for choosing The Car Co!

Many Thanks,
The Car Co.

Rated 5 out of 5 stars

I just purchased a car from Abdul

I just purchased a car from Abdul, it was a brilliant experience and very friendly.

9 July 2025
Unprompted review
The Car Co logo

Reply from The Car Co

Hi Fawad,

Thank you for your review of The Car Co. We are pleased to know our salesman Abdul was very friendly. We hope you enjoy your new car, and we thank you for choosing The Car Co!

Many Thanks,
The Car Co.

Rated 1 out of 5 stars

Bad customer service

Bad customer service

8 July 2025
Unprompted review
The Car Co logo

Reply from The Car Co

Hi Raja,

Please accept our apologies for any inconvenience you have faced during your experience with our team.

As a business that aims to maintain high standards of service, your satisfaction is our top priority, and we're committed to making things right.

Please reach out to us at 0161 761 4171 to schedule a time for a conversation. Please quote your vehicle registration number and name. We value your feedback and the opportunity to improve our service. Alternatively, please email service@thecarco.co.uk.

Best Regards,
The Car Co Team

Rated 5 out of 5 stars

Excellent experience

I had an excellent experience with a sales person called Zain when buying my car. He was professional, friendly, and made the process stress free. He answered all my questions and helped me find exactly what I was looking for. Highly recommend!

15 February 2025
Unprompted review
The Car Co logo

Reply from The Car Co

Hi Nikita,

Thank you for your review of The Car Co. We are glad to know you had an excellent experience with our salesman Zain who was professional and friendly.

Thank you for your high recommendation, it is much appreciated. We hope you enjoy your new car, and we look forward to seeing you again in the future!


Many Thanks,
The Car Co Team

Rated 5 out of 5 stars

Dealt with Addy he was a nice friendly…

Dealt with Addy he was a nice friendly helpful guy really smooth quick process nothing was too much trouble. Would buy from this place again no quibbles
Thankyou so much

5 July 2025
Unprompted review
The Car Co logo

Reply from The Car Co


Hi Sarah,

Thank you for your review of The Car Co. We are happy to know that our salesman Addy was nice, friendly, and helpful and provided a smooth experience.

Thank you for choosing us, we look forward to helping you again in the future!

Many Thanks,
The Car Co Team

Rated 5 out of 5 stars

Excellent Service

Excellent Service, Dealt with Muj and he was very helpful.

4 July 2025
Unprompted review
The Car Co logo

Reply from The Car Co

Hi,

Thank you for your review of The Car Co. We are glad to know you had excellent service from our salesman Muj. We hope you enjoy your new car, and we thank you for choosing us!

Many Thanks,
The Car Co.

Rated 5 out of 5 stars

A** Service

Quick, efficient, clear, concise and v helpful from Muj.

We'll be back again!

Thanks again from Rua + Family

24 June 2025
Unprompted review
The Car Co logo

Reply from The Car Co

Hi Rua,

Thank you for your review of The Car Co. We are pleased to know you had a quick and efficient experience with our salesman Muj. We hope you enjoy your new car, and we look forward to seeing you again in the future!

Many Thanks,
The Car Co.

Rated 5 out of 5 stars

Addy was very helpful and helped make…

Addy was very helpful and helped make everything a smooth process x

29 June 2025
Unprompted review
The Car Co logo

Reply from The Car Co

Hi Jasmin,

Thank you for your review of The Car Co. We are delighted to know you had a helpful experience with our salesman Addy. We hope you enjoy your new car, and we look forward to seeing you again in the future!

Many Thanks,
The Car Co.

Rated 5 out of 5 stars

Great company to deal with Muj was easy…

Great company to deal with Muj was easy to deal with and I would highly recommend thanks again

28 June 2025
Unprompted review
The Car Co logo

Reply from The Car Co

Hi David,

Thank you for your review of The Car Co. We are glad to know that our salesman Muj was easy to deal with. Thank you for your recommendation it is greatly appreciated.

Many Thanks,
The Car Co Team

Rated 5 out of 5 stars

Addy was an amazing sales associate

We had a lovely sales associate named Addy who helped us throughout the whole process. He greeted us as soon as we arrived and helped us find what we were looking for. He’s a very personable man and helped us a lot with understanding the different types of warranty packages and the other perks that The Car Co have.

24 June 2025
Unprompted review
The Car Co logo

Reply from The Car Co

Hi Millie,

Thank you for your review of The Car Co. We are pleased to know you had a lovely experience with our salesman Addy who helped you throughout the experience. We hope you enjoy your new car, and we look forward to seeing you again in the future!

Many Thanks,
The Car Co.

Rated 5 out of 5 stars

Very good service

Very good service

22 June 2025
Unprompted review
The Car Co logo

Reply from The Car Co

Hi Mandy,

Thank you for your review of The Car Co, we're pleased to hear that you received very good service!

Thank you for choosing The Car Co, we hope you love your new car!

Many Thanks,
The Car Co.

Rated 5 out of 5 stars

Great service from Muj who helped…

Great service from Muj who helped ensure i got the car i wanted and went above and beyond. Highly reccomend the car co for great cars, excellent service and competitive prices!

20 June 2025
Unprompted review
The Car Co logo

Reply from The Car Co

Hi Neelam,

Thank you for your review of The Car Co. We are glad to know you received great service from our salesman Muj who went above and beyond to help you.

Thank you for your recommendation, it is much appreciated. We hope you enjoy your new car, and we look forward to seeing you again in the future!


Many Thanks,
The Car Co Team

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