The Career Academy Reviews 10,839

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 868 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent support and guidance provided by the staff and tutors, which makes the learning journey productive and engaging. People appreciate the ease of enrollment and the well-laid-out course content, which is simple to understand and navigate, even for those anxious about online learning. The flexibility to study at one's own pace and the quick, helpful responses from customer service are also consistently praised, making the overall experience very positive. However, some customers also noted that responses when support was requested were minimal at times, with tutors not checking in or providing support. A few other people also felt that there was a lack of communication and accountability, with emails being ignored and issues taking many days to sort out.

What people talk about most

User experience

Users describe positive interactions with the user experience, highlighting the flexibility of studying at... See more

Staff

Consumers find staff to be positive, with many reviewers appreciating the helpfulness and support from tutors... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Service

Clients share positive opinions on service, with many appreciating the efficient and reliable delivery of... See more

Response time

Customers generally report positive experiences with response times, noting that issues were addressed... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When I started this course I was very anxious about my ability to grasp the full concept and commitment as an online student. The Career Academy has truly been by my side all the way thus far. The sta... See more

Company replied

Rated 5 out of 5 stars

Helpful and easy enrollment. Easy pay weekly plans or full payment options. Complementary study notes and small stationary supplies such as a pencil case with a pen, a pack of small highlighters and m... See more

Company replied

Rated 5 out of 5 stars

I have been teaching for 29 years now and reading through the material hit home on so many fronts. I kind of understood but the resources provided in this course were so clear and made me understand... See more

Company replied

Rated 5 out of 5 stars

Completed. The enrolment process was very easy. I was able to understand and navigate my way through the course with ease. Suitable payment plan . I felt very supported throughout my course... See more

Company replied


Company details

  1. Adult education centre
  2. Education Centre

About The Career Academy

Written by the company

The Career Academy is an internationally recognised education provider that brings you an extensive range of accredited online courses. We provide our students with exceptional tutor support, ensuring you step into our courses with your dream job in mind, and step out with your dream job in sight.


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UPSKILL & RETRAIN

New Zealand Australia United Kingdom Ireland Global Short Courses

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

11k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Diploma in MYOB and Xero

Course material was well presented and easy to follow, however some material needs to be updated to reflect changes made to software updates to remain consistent.
Tutors and support were quick to respond to queries and always helpful. I don't think constant feedback is required for every query, so I didn't respond most of the time because all I wanted to do was complete the certificates.

14 April 2026
Unprompted review
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Reply from The Career Academy

Hi Joanne,

Thanks so much for sharing your feedback with us.

We’re really glad to hear you’re enjoying your course and your learning experience so far. If you need anything at all or have any questions along the way, please don’t hesitate to reach out.

Wishing you all the best with your studies.

Best regards,
The Career Academy Global

Rated 5 out of 5 stars

Being able to study online

Being able to study online, at my own pace. And having the chatline to communicate when I felt challenged. Also having a real person available until 7pm weekdays.

14 April 2026
Unprompted review
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Reply from The Career Academy

Hi Winifred,

Thank you for your feedback—we’re so pleased to hear you’re enjoying your course.

If you need any help at all, please don’t hesitate to get in touch.

Best wishes with your studies,
The Career Academy Global

Rated 5 out of 5 stars

Supportive Academy!

I have found the Academy to be extremely supportive and kind. Not only this time but right from the first time I made contact.

14 April 2026
Unprompted review
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Reply from The Career Academy

Hi Vivienne,

Thank you for taking the time to share your feedback.

We’re delighted to hear that your experience with The Career Academy Global has been such a positive one. Should you need any assistance or have questions at any stage, our team is always here to support you.

We wish you every success in your studies.

Warm regards,
The Career Academy Global

Rated 5 out of 5 stars

Just do it! You won’t regret it😊

It was so easy to enrol, I was able to do the course on my phone, so convenient. The course was really good value, packed with information and I really enjoyed the quizzes. I didn’t have any problems whatsoever, they’d thought of everything.

19 January 2026
Unprompted review
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Reply from The Career Academy

Hi Stacey,

Thanks so much for sharing your feedback with us.

We’re really glad to hear you’re enjoying your course and your learning experience so far. If you need anything at all or have any questions along the way, please don’t hesitate to reach out.

Wishing you all the best with your studies.

Best regards,
The Career Academy Global

Rated 5 out of 5 stars

The material for the course was written in an easy to understand language and instructions

The material for the course was written very well with all screenshots, so it was easy to follow. I really like the scenarios that helped me to understand the payroll.

6 April 2026
Unprompted review
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Reply from The Career Academy

Hi Grace,

Thanks so much for sharing your feedback with us.

We’re really glad to hear you’re enjoying your course and your learning experience so far. If you need anything at all or have any questions along the way, please don’t hesitate to reach out.

Wishing you all the best with your studies.

Best regards,
The Career Academy Global

Rated 5 out of 5 stars

Variety of courses and personal growth.

The website was easy to navigate and offers a wide range of courses for everyone. The course itself was set up in an easy way to follow. The tutors are helpful and check in with you to see how things are going. Great course information and a good resource if you go for the printed copy. I'm able to use my new knowledge in the job I already have but now feel confident diving further with my students.

7 April 2026
Unprompted review
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Reply from The Career Academy

Hi Renee,

Thank you for your feedback—we’re so pleased to hear you’re enjoying your course.

If you need any help at all, please don’t hesitate to get in touch.

Best wishes with your studies,
The Career Academy Global

Rated 5 out of 5 stars

The tutor that was part of my course…

The tutor that was part of my course was extremely helpful and encouraging

1 April 2026
Unprompted review
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Reply from The Career Academy

Hi Giuliana,

Thank you for taking the time to share your feedback.

We’re delighted to hear that your experience with The Career Academy Global has been such a positive one. Should you need any assistance or have questions at any stage, our team is always here to support you.

We wish you every success in your studies.

Warm regards,
The Career Academy Global

Rated 5 out of 5 stars

Quality experience

I am finding the study really well communicated and easy to follow. I enjoy the ease of submissions, clear instruction, and quality education.

10 April 2026
Unprompted review
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Reply from The Career Academy

Hi Joy,

Thanks so much for sharing your feedback with us.

We’re really glad to hear you’re enjoying your course and your learning experience so far. If you need anything at all or have any questions along the way, please don’t hesitate to reach out.

Wishing you all the best with your studies.

Best regards,
The Career Academy Global

Rated 5 out of 5 stars

Site is easy to use

Site is easy to use. everything is broken down enough that i could even understand and im dyslexic. well done and thank you.

10 April 2026
Unprompted review
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Reply from The Career Academy

Hi Sarah,

Thank you for your feedback—we’re so pleased to hear you’re enjoying your course.

If you need any help at all, please don’t hesitate to get in touch.

Best wishes with your studies,
The Career Academy Global

Rated 4 out of 5 stars

Very detailed and clear instructions

Very detailed and clear instructions

2 January 2026
Unprompted review
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Reply from The Career Academy

Hi Sean,

Thank you for taking the time to share your feedback.

We’re delighted to hear that your experience with The Career Academy Global has been such a positive one. Should you need any assistance or have questions at any stage, our team is always here to support you.

We wish you every success in your studies.

Warm regards,
The Career Academy Global

Rated 5 out of 5 stars

Positive Experience

There is no pressure to study - you can work at your own pace. The subject materials are varied although I am just doing Xero and think there may be some updates due. I love the fact the results are instantaneous.

9 April 2026
Unprompted review
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Reply from The Career Academy

Hi Carol,

Thanks so much for sharing your feedback with us.

We’re really glad to hear you’re enjoying your course and your learning experience so far. If you need anything at all or have any questions along the way, please don’t hesitate to reach out.

Wishing you all the best with your studies.

Best regards,
The Career Academy Global

Rated 1 out of 5 stars

Poor information

4 April 2026
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Reply from The Career Academy

Hi Greg,

I sincerely apologize for any inconvenience caused. Could you please provide a bit more context regarding the issue so we can better assist you?

Kind regards,
The Career Academy

Rated 3 out of 5 stars

Currently studying my Accounting and…

Currently studying my Accounting and Business Administration as well as XERO, been told I’ll be receiving my orders but it’s a month now and I haven’t heard anything from them, and I also decided to add those costs to my payment plan, please get back to me asap

28 February 2026
Unprompted review
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Reply from The Career Academy

Hi Christina,

I sincerely apologize for the delay and any inconvenience this has caused. I understand it’s been some time since you were advised about your order, and I appreciate your patience.

Please rest assured that this is now being looked into as a priority, and we’ll get back to you as soon as possible with an update.

Kind regards,
The Career Academy

Rated 4 out of 5 stars

Overall experience so far

Was Easy to enrol and be in contact with your assistance team.
The course so far looks easy to understand and to access based on my time.
I only still need to receive the tablet because I decided to pay the course in full with the idea to be ready to go and set up quickly with that, considering that I am having problem with my actual pc, but I think it should be on his way. I hope to receive it soon because it will help with my studies.

4 April 2026
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Reply from The Career Academy

Hi Elvira ,

Thank you for your feedback—we’re so pleased to hear you’re enjoying your course.

If you need any help at all, please don’t hesitate to get in touch.

Best wishes with your studies,
The Career Academy Global

Rated 5 out of 5 stars

Positive Attitude

The helpful polite positive attitude of the call taker was the best ! My issue was resolved effectively and politely.

7 April 2026
Unprompted review
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Reply from The Career Academy

Hi C,

Thank you for taking the time to share your feedback.

We’re delighted to hear that your experience with The Career Academy Global has been such a positive one. Should you need any assistance or have questions at any stage, our team is always here to support you.

We wish you every success in your studies.

Warm regards,
The Career Academy Global

Rated 4 out of 5 stars

get stuck in, and enjoy.

So far it's good, some things I've already known and some I haven't, so thats a good thing. Taking a little break for easter then back on tuesday the 7th. I'm not going to plow through it just take my time to go over things I've already completed b4 starting a new section. slow but steady is key to the way I do things. Thats what this platform allows me to do.

5 April 2026
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Reply from The Career Academy

Hi Stewart,

Glad to hear you had a nice break over Easter 😊 It’s great that you’re taking a steady approach—slow and steady is definitely the best way to absorb everything.

If you need any help with your studies at any point, please don’t hesitate to reach out. Our tutors are always ready to support you.

Kind regards,
The Career Academy

Rated 3 out of 5 stars

A little help

It states there is 24/7 chat help but I asked and still haven't heard back from anyone with my student number and confirmation of being on the course to complete my Student ID

2 April 2026
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Reply from The Career Academy

Hi Rebecca,

I sincerely apologize for the delay in response. We were on break during the holiday, which may have caused the delay.

Please rest assured that your request is now being looked into, and we’ll get back to you with your student number and course confirmation as soon as possible.

Kind regards,
The Career Academy

Rated 4 out of 5 stars

easy to get started!

Really easy process to enrol and get started. Courses are simple to follow also.

1 April 2026
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Reply from The Career Academy

Hi Alex,

Thank you for your feedback—we’re so pleased to hear you’re enjoying your course.

If you need any help at all, please don’t hesitate to get in touch.

Best wishes with your studies,
The Career Academy Global

Rated 5 out of 5 stars

What you need is what you get here

1 April 2026
Unprompted review
The Career Academy logo

Reply from The Career Academy

Hi Sreereshmi,

Thank you for taking the time to share your feedback.

We’re delighted to hear that your experience with The Career Academy Global has been such a positive one. Should you need any assistance or have questions at any stage, our team is always here to support you.

We wish you every success in your studies.

Warm regards,
The Career Academy Global

Rated 5 out of 5 stars

Was easy to access and contact my tutor…

Was easy to access and contact my tutor for help when it was needed got fast responses.

2 April 2026
Unprompted review
The Career Academy logo

Reply from The Career Academy

Hi Michealla,

Thanks so much for sharing your feedback with us.

We’re really glad to hear you’re enjoying your course and your learning experience so far. If you need anything at all or have any questions along the way, please don’t hesitate to reach out.

Wishing you all the best with your studies.

Best regards,
The Career Academy Global

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