The Cary Company Reviews 

2,939
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 877 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their patience, knowledge, and helpfulness throughout the ordering process. Many people highlight the exceptional customer service, noting quick responses, clear communication, and efficient problem-solving. The ordering process is frequently described as easy, fast, and smooth, with high-quality products consistently meeting expectations. However, some customers experienced significant shipping delays, partial orders, or missing components, which sometimes impacted their business operations. A few people also noted issues with product availability, limited selection for specific needs, or receiving damaged items.

What people talk about most

Order

Consumers generally express satisfaction with the ordering process, often highlighting its ease and... See more

Staff

Clients share positive opinions on staff, with many reviewers highlighting the helpfulness and efficiency of... See more

Customer service

Reviewers mention positive feedback about customer service, frequently describing it as excellent,... See more

Product

Users describe positive interactions with product, consistently highlighting high quality and a wide variety... See more

Service

People report positive experiences with service, highlighting prompt attention to detail, competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a first-time business owner, I had a lot of questions about bottles, caps, and ordering in bulk. Josh was incredibly patient and helpful throughout the process. He answered every question, made... See more

Company replied

Rated 5 out of 5 stars

a) Ashley Sheehan always responds quickly and patiently deals with my inquiries and requests. b) She keeps me updated throughout the ordering process c) assists me by acting as a liaison between me... See more

Company replied

Rated 5 out of 5 stars

From Matt in the order department when I placed my order to the ladies when I called the very next morning to confirm my arrival to your warehouse that same morning to pickup my order to Maggie w... See more

Company replied

Rated 5 out of 5 stars

I always purchase my bottles and caps from Cary! You offer high quality products and excellent customer service. You get the order together and shipped out right away…. every time! Your website is eas... See more

Company replied



Company details

  1. Packaging company
  2. Business-to-Business service
  3. Packaging Supply Shop
  4. Wholesaler

Written by the company

In business since 1895, The Cary Company is the leading supplier for Containers & Packaging, Industrial Filtration, Spill Control Products & more!

Professionals Serving Professionals

Written by the company

Your Success Is Our Top Priority
With a reputation of over 125 years in quality service and dependability, we’re ready to partner with you to help your business succeed. Do your needs lie outside of a product? Look no further. The Cary Company offers a diverse array of services, ensuring we serve as your one stop shop.

Our Savings Guarantee

Shop & Save!

Save up to 50% with bulk and wholesale pricing!

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3k reviews

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1-star

Asks customers to review

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4.6

All reviews

(2,939)

805 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Disappointed in the style of tank we…

Disappointed in the style of tank we received.
The tank we are trying to duplicate has a valve bung on the bottom. It also has a flat bottom to prevent accumulation of chemicals in the bottom grooves.
I have photos of both.

13 March 2026
The Cary Company logo

Reply from The Cary Company

Hello Dan,

Thank you for taking the time to leave a review. We sincerely apologize for the inconvenience and frustration you experienced with your recent order. We understand how disappointing it is to receive an item that does not meet your needs or expectations.

The Cary Company strives to be a committed business partner in your success, and your feedback is invaluable as we continue to improve our product offerings and customer experience.

Our goal is to provide clear and accurate information at every step. A representative has been in contact with you to discuss this further and assist in identifying a suitable alternative.

Moving forward, we are reviewing our communication processes to ensure a better experience for our customers. We appreciate you sharing your concerns and hope to have the opportunity to serve you better in the future.

Thank you,

Kelsey Pekosh
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com

Rated 4 out of 5 stars

Quick and good communication with good…

Quick and good communication with good quality jars.

8 May 2026
The Cary Company logo

Reply from The Cary Company

Good Afternoon Paul,

Thank you for taking the time to review. We are constantly striving to be more than a supplier but a committed partner to your business success.

Thank you,

Kelsey Pekosh
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com

Rated 5 out of 5 stars

Great customer service

Great customer service. Need to increase favorite items.

11 May 2026
The Cary Company logo

Reply from The Cary Company

Good Afternoon Chuck,

Thank you for taking the time to leave a review. I am happy to hear you had a great experience with our customer service team. We appreciate your feedback as we strive to continuously improve our offerings, and we look forward to the future with you and your growing business.

Thank you,

Kelsey Pekosh
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com

Rated 5 out of 5 stars

Fast responsive service

Fast responsive service! High quality products!

29 April 2026
The Cary Company logo

Reply from The Cary Company

Good Morning Roberta,

We are constantly striving to be more than a supplier but a committed partner to your business success. I am glad to hear that you received prompt service and that you are happy with the quality of our products. We look forward to the future with you and your growing business.

Thank you,

Kelsey Pekosh
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com

Rated 5 out of 5 stars

I am new at my company

I am new at my company, and had a bit of a learning curve, customer service was very helpful.

7 May 2026
The Cary Company logo

Reply from The Cary Company

Good Afternoon,

We take pride in putting our customers first. I am pleased to hear our customer service team was able to assist you. We look forward to being more than a supplier but a committed business partner to your success.

Thank you,

Kelsey Pekosh
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com

Rated 5 out of 5 stars

It couldn't be easier

I usually contact Andrew Dorsett for a quote. I place the order. Samantha Silva or someone sends an email to confirm the receipt of an order and agree on the shipping arrangements. It couldn't be easier. Thanks

29 April 2026
The Cary Company logo

Reply from The Cary Company

Good Afternoon Michael,

I am happy to hear you had a great experience with Andrew and Samantha. I will pass along your kind words to both of them. We appreciate your business and look forward to being a committed partner in your success.

Thank you,

Kelsey Pekosh
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com

Rated 5 out of 5 stars

Great products

Great products, wish more than 3 samples could be purchased to save time on finding the correct item.

20 April 2026
The Cary Company logo

Reply from The Cary Company

Good Afternoon Eloy,

Thank you for taking the time to leave a review and for your kind words about our products. We regret any inconvenience our current sample request guidelines may have caused.

We understand how limiting sample order quantities can make the selection process more time consuming, and we appreciate you sharing your feedback. While these guidelines are designed to help keep samples accessible for all customers, we acknowledge your concerns and will gladly share this feedback internally. In the meantime, our team is always available to help you evaluate options and choose the best solution for your needs.

If there’s anything we can do to support your search or make the process easier, please don’t hesitate to reach out at 630-629-6600. We truly appreciate you taking the time to share your experience.

Thank you,

Kelsey Pekosh
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com

Rated 5 out of 5 stars

Always a good experience with Cary

Always a good experience when dealing with Cary - Great customer service and all items are normally in stock when needed

7 May 2026
The Cary Company logo

Reply from The Cary Company

Good Afternoon Mike,

We strive to be more than a supplier but a committed partner to your business success. I am glad to hear you have had many great experiences ordering with us. We look forward to the future with you and your growing business.

Thank you,

Kelsey Pekosh
Quality Assurance Team
The Cary Company
P 630-629-6600
TheCaryCompany.com

Rated 5 out of 5 stars

Great service with this order.

Great service, warehouse techs very helpful.

5 May 2026
The Cary Company logo

Reply from The Cary Company

Good Afternoon Don,

Thank you for taking the time to review. I am pleased to hear you had a great experience with our warehouse team! We are constantly striving to be more than a supplier but a committed partner to your business success.

Thank you,

Kelsey Pekosh
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com

Rated 5 out of 5 stars

Simplistic Reordering

It was so easy reordering a previous purchase and being able to talk to a live person on the other side of the phone!

8 May 2026
The Cary Company logo

Reply from The Cary Company

Hello Gregory,

Thank you for letting us be more than a supplier but a committed partner to your business success. I am elated to hear you had a great experience with Addison. I will pass along your kind words. We appreciate your business and look forward to continuing to provide you with excellent products and service.

Thank you,

Kelsey Pekosh
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com

Rated 5 out of 5 stars

Owner

Fast helpful service.

6 May 2026
The Cary Company logo

Reply from The Cary Company

Hello Tammy,

We strive to be more than a supplier but a committed partner to your business success. I am happy to hear you received fast and helpful service. We look forward to the future with you and your growing business.

Thank you,

Kelsey Pekosh
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com

Rated 5 out of 5 stars

Great company to do business with.

Great company to do business with.

6 May 2026
The Cary Company logo

Reply from The Cary Company

Good Morning Chad,

Thank you for taking the time to leave a review. We are constantly striving to be more than a supplier but a committed partner to your business success.

Thank you,

Kelsey Pekosh
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com

Rated 5 out of 5 stars

Great customer service and great price

I tried to get quotes from 3 different companies for 55-gallon drums of a certain spec. The Cary Company by far was the fastest and easiest to deal with. Not to mention, their prices were the lowest on what we needed. The shipping cost was reasonable and the customer service reps are great.

7 May 2026
The Cary Company logo

Reply from The Cary Company

Good Morning Monica,

We take pride in putting our customers first. I am thrilled to hear you had a good experience with our customer service team and pricing. We appreciate your business and look forward to continuing to provide you with excellent products and service in the future.

Thank you,

Kelsey Pekosh
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com

Rated 5 out of 5 stars

Great customer service I received and…

Great customer service I received and quick deliver of a quality product.

7 May 2026
The Cary Company logo

Reply from The Cary Company

Good Morning Steve,

Thank you for your support! I am glad to hear you had a great experience all around. We look forward to the future with you and your growing business.

Thank you,

Kelsey Pekosh
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com

Rated 5 out of 5 stars

EXCELLENT Customer Service

Lacey Matos was knowledgeable and extremely helpful. Selection made it easy for me to search and locate item I was looking for. Thank you.

7 May 2026
The Cary Company logo

Reply from The Cary Company

Good Morning Mark,

I am overjoyed to hear you had a great experience with Lacey! I will pass along your kind words. I am glad she was able to assist you. Thank you for letting us be more than a supplier but a committed partner to your business success.

Thank you,

Kelsey Pekosh
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com

Rated 5 out of 5 stars

GREAT SERVICE

GREAT SERVICE

7 May 2026
The Cary Company logo

Reply from The Cary Company

Good Afternoon Dave,

Thank you for letting us be more than a supplier but a committed partner to your business success. We look forward to the future with you and your growing business.

Thank you,

Kelsey Pekosh
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com

Rated 4 out of 5 stars
The Cary Company logo

Reply from The Cary Company

Hello Alain,

Thank you for taking the time to leave a review. We ask for an estimated first order quantity when sending samples so our team can prepare an accurate quote and ensure a smooth next step if the sample is suitable. Our goal is to support customers who are actively evaluating our products and help prevent delays once samples are complete. We apologize for any confusion this may have caused and appreciate you bringing this to our attention. Your feedback helps us improve how we communicate our process, and we value the opportunity to work with you.

Thank you,

Kelsey Pekosh
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com

Rated 5 out of 5 stars
The Cary Company logo

Reply from The Cary Company

Good Morning Scott,

Thank you for your support. I am pleased to hear you were able to place your order with ease and that your order was delivered in a timely manner. We look forward to being more than a supplier but a committed business partner to your success.

Thank you,

Kelsey Pekosh
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com

Rated 5 out of 5 stars
The Cary Company logo

Reply from The Cary Company

Good Morning Bill,

We take pride in putting our customers first. We strive to be more than a supplier but a committed partner to your business success.

Thank you,

Kelsey Pekosh
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com

Rated 5 out of 5 stars

Looking to establish a relationship…

Looking to establish a relationship with a company that can provide reliable products. First order was smooth, but I will get back to you with updates as we place our next order! Great job thus far!

30 March 2026
The Cary Company logo

Reply from The Cary Company

Good Afternoon,

Thank you for taking the time to leave a review. I am pleased to hear you had a great first experience ordering with us. We look forward to continuing to provide you with excellent products and service in the future.

Thank you,

Kelsey Pekosh
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com

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