I give five star for brilliant, helpful service when I was buying 2 screen protectors and wireless headphones but not happy as I am still waiting on reply a long time asking can I change a screen pro... See more
Company replied
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See what reviewers are saying
Great service and great value.... Have been promising myself some earphones for a long time and took advantage of the Happy Plugs sale to order a pair online, they were delivered the following day by... See more
Company replied
I ordered headphones from you, waited a week for them to be sent, and on December 30th I wrote that the headphones were out of stock, and my loved one was left without a gift for December 31st, they s... See more
Company replied
I was going to collect an order from them on Friday because I work too far away to collect it on my way home from work any other day. They had to close early so delivered it to my door instead. Cannot... See more
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Company details
Written by the company
A leading expert in phone repairs, sourcing phones & accessories. We're your one-stop-shop for all things phones. With 10 years experience in this space, we strive to bring you the most unique personal shopping experience online!
Contact info
77 Lower Camden Street, D02 XE80, Dublin 2, Ireland
- info@thecasecave.ie
- thecasecave.ie
Reply from The Case Cave
Thanks for taking the time to provide us with feedback from your recent shopping experience with us! We look forward to dealing with you again in the future!
Reply from The Case Cave
Thanks for taking the time to provide us with feedback from your recent shopping experience with us! We look forward to dealing with you again in the future!
Ordered a lens cover for an i phone 14…
Ordered a lens cover for an i phone 14 max pro. Arrived in perfect condition and fits exactly.
14 February 2025
Reply from The Case Cave
Thanks for taking the time to provide us with feedback from your recent shopping experience with us! We look forward to dealing with you again in the future!
Speedy service delivery within 2 days
Speedy service delivery within 2 days. Very happy
14 February 2025
Reply from The Case Cave
Thanks for taking the time to provide us with feedback from your recent shopping experience with us! We look forward to dealing with you again in the future!
Reply from The Case Cave
Thanks for taking the time to provide us with feedback from your recent shopping experience with us! We look forward to dealing with you again in the future!
I ordered headphones from you
I ordered headphones from you, waited a week for them to be sent, and on December 30th I wrote that the headphones were out of stock, and my loved one was left without a gift for December 31st, they said they would return the money, but they haven't returned anything yet, I wrote many times, but no one answers me, you ruined my New Year, at least give me some moral compensation! I'm very sorry that I ordered from you! I'm waiting for my money back, maybe at least they'll answer me here, and the bosses will see it
24 December 2024
Reply from The Case Cave
Thanks for taking the time to provide us with feedback from your recent shopping experience with us!
Your claim you haven’t heard back from anyone and that you haven’t received any money back is false as we emailed you first on the 30th of December with a detailed update regarding cancellation and refund details.
As we already explained via email when we initially contacted you to cancel your order as we discovered the item you ordered was out of stock. We were out of office due to the Christmas holidays which were clearly stated both on our website at the time of order and in your confirmation email all items ordered would be dispatched as of the 30th of December. Upon our return to office on the 30th we immediately contacted you with an update regarding the availability issue which we apologised profusely for and issued you a full refund and advised you to allow 5-10 working days for the refund to reflect in your account.
You have now received our initial email on the 30th, the order cancellation email and the refund successfully processed email with the refund timelines detailed. We don’t understand what the confusion is regarding the refund, your refund doesn’t appear immediately in your account as is standard with any company issuing a refund. As already advised you’ll be waiting for between 5-10 working days depending on your bank for the amount to be returned to you. All of this is clearly stated and is available to read in our refunds policy which can be found here:
https://thecasecave.ie/refund_returns/
Reply from The Case Cave
Thanks for taking the time to provide us with feedback from your recent shopping experience with us! We look forward to dealing with you again in the future!
Reply from The Case Cave
Thanks for taking the time to provide us with feedback from your recent shopping experience with us! We look forward to dealing with you again in the future!
Reply from The Case Cave
Thanks for taking the time to provide us with feedback from your recent shopping experience with us! We look forward to dealing with you again in the future!
Excellent company to deal with!
Excellent company to deal with! Quick and efficient!
12 December 2024
Reply from The Case Cave
Thanks for taking the time to provide us with feedback from your recent shopping experience with us! We look forward to dealing with you again in the future!
Reply from The Case Cave
Thanks for taking the time to provide us with feedback from your recent shopping experience with us! We look forward to dealing with you again in the future!
Reply from The Case Cave
Thanks for taking the time to provide us with feedback from your recent shopping experience with us! We look forward to dealing with you again in the future!
Fast shipping and good case
Had a mix up with my order where the wrong case was sent but once I got in contact everything was resolved immediately and I was compensated. Super fast delivery and I’m happy with my case
21 November 2024
Reply from The Case Cave
Thanks for taking the time to provide us with feedback from your recent shopping experience with us! We look forward to dealing with you again in the future!
Lit Service & Cases 😍
My friend, HAMZA SAEED texted them recently and didn't got reply from the. Dk maybe the mail went to spam. Kindly check the mal box from SEO GUY.
Also, Loved the Case 🤞❤️
11 October 2024
Unprompted review
Reply from The Case Cave
Thanks for taking the time to provide us with feedback from your recent shopping experience with us! We look forward to dealing with you again in the future!
I got my order delivered promptly n…
I got my order delivered promptly n they kept me informed of the delivery schedule
25 September 2024
Reply from The Case Cave
Thanks for taking the time to provide us with feedback from your recent shopping experience with us! We look forward to dealing with you again in the future!
Good prices and quick delivery
Good prices and quick delivery. Overall, excellent service
15 September 2024
Reply from The Case Cave
Thanks for taking the time to provide us with feedback from your recent shopping experience with us! We look forward to dealing with you again in the future!
The popper won’t work and that’s the…
The popper won’t work and that’s the reason I wanted one with the popper I’m 74and find them very handy to hold my. phone
11 September 2024
Reply from The Case Cave
Thanks for taking the time to provide us with feedback from your recent shopping experience with us! We’re sorry to hear you have had an issue with your item. Can you please email support@thecasecave.ie where we’d be happy to assist you. Thank you.
Very happy thank you
15 July 2024
Reply from The Case Cave
Thanks for taking the time to provide us with feedback from your recent shopping experience with us! We look forward to dealing with you again in the future!
Still haven't been delevered
16 July 2024
Reply from The Case Cave
Hi Michael,
Your review is very unfair & misleading insinuating we never shipped your order when in fact we did.
When you placed your order on the 16th of July you were well aware of the shipping terms from the large purple warning banner displayed on our website which reads “ALL ORDERS PLACED WILL BE SHIPPED ON JULY 29TH”. You then had to click to dismiss the warning before you could continue shopping and you then proceeded to order online regardless. To then follow up with this review is quite bizzare.
You contacted us by email immediately after leaving this review which we replied to promptly even though we were out of office at the time and to which you never bothered to respond to.
Reply from The Case Cave
Thanks for taking the time to provide us with feedback from your recent shopping experience with us! We look forward to dealing with you again in the future!
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