The Case Company Reviews 

71
TrustScore 2 out of 5

1.8

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Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, most reviewers were unhappy with their experience overall. Many customers frequently reported significant issues with their orders, including items not being shipped, not received, or sent to incorrect addresses. People also found the customer service to be largely unresponsive and unhelpful, with emails and phone calls often going unanswered or providing slow, unhelpful replies. This lack of communication led to considerable frustration for consumers seeking updates or resolutions. However, some customers were satisfied with the products, describing them as sturdy, pretty, and looking exactly as advertised. Conversely, a small portion of people felt that the product quality was poor, with issues like paint chipping, designs peeling, or cases arriving damaged or not fitting correctly.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and order accuracy. Many customers express... See more

Order

Clients share negative opinions on order, with many reporting significant delays in processing and shipping,... See more

Quality

Consumers find quality to be ambiguous, with many reviewers expressing satisfaction with the product's... See more

Customer service

People report negative experiences with customer service, often describing it as terrible or non-existent.... See more

Response time

Users describe negative interactions with response times, with many customers reporting a lack of... See more

Reviews shaping this summary

Rated 1 out of 5 stars

worst experience. paid 1600 as Cod was not available, but never got the product delivered. tried to contact customer support but the phone number doesn’t work, they see instagram texts but doesn’t rep... See more

Rated 1 out of 5 stars

They dont respond to emails and the number is unreachable. They sent my order to some random address in Chennai. And iv been trying to reach them for a refund or delivery to correct address. Should ha... See more

Rated 1 out of 5 stars

Beware. Item missing from delivery. As this product comes from abroad and takes ages I requested a refund as a replacement would arrive too late. Customer service is terrible. It’s all automated so no... See more

Rated 1 out of 5 stars

Lost my 399 bucks while shopping the case company! Have to made a prepaid order just to avoid huge cod charge, but after two weeks my order is neither shipped nor they respond. If you comment about th... See more


Company details

  1. Fashion accessories shop

Written by the company

India's Largest online store dedicated to Mobile Phone Covers with huge collection of Exclusive Designs for 300+ Mobile Phone Models.


Contact info

1.8

Poor

TrustScore 2 out of 5

71 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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1.8

All reviews

(71)

47 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Fraud website. Scam company!!

This so called company is nothing but fraud. Have ordered a phonecase from this website as a gift but never received neither the product nor delivery updates.

Pls don’t buy anything from this fraudulent website. This is scam. Utter Waste of money!!

4 December 2024
Unprompted review
Rated 1 out of 5 stars

Fraud company

It is a fraud company. I had ordered on 22nd November, it has been more than 10 days and there is no response to it. They don't pick up the call or respond to email.

22 November 2024
Unprompted review
Rated 1 out of 5 stars

Worst site ever..

Worst site ever... It's been 15 days and there is no update on my order nor did they respond to mails msgs and there number is switched off. Pathetic way to deal with customers

28 November 2024
Unprompted review
Rated 1 out of 5 stars

Lost my money.. Dont say i dint warn you

Wish i read the reviews from trust pilot rather than judge me.
I ordered a case and pop slider for 600rs. And the order was prepaid. No details regarding shipping were sent to me. I kept sending emails and messages through instagram. They kept on deleting my comments. Wish the worst on them. Please dont buy. I wish we could collectively complain against this scam legally.
The reviews on judge looks unauthentic. The ads looked attractive and i fell for it. You could see the difference in number of comments and the ones that actually show up on the post. They keep on deleting comments rather than rectifying the issue.

11 October 2024
Unprompted review
Rated 1 out of 5 stars

Dont buy Biggest Scam

Dont buy, this site is a scam, over a week I ordered a case with extra shipping charges for fast delivery, no costumer support, and the company employees are hiding behind this no one is able to find them. Never buy anything from this team you will lose your money.

16 September 2024
Unprompted review
Rated 5 out of 5 stars

Best Experience

They have the best cases, their designs are unique and quality is so amazing. Ordered 4 times from them. Their cases will never disappoint you.

15 August 2024
Unprompted review
Rated 1 out of 5 stars

Return Runaround

One of those scam companies where they ship you low quality products and give you the runaround if you want to return it with a foreign shipping address to boot. Steer clear.

23 August 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY PRODUCTS FROM THE CASE COMPANY

I bought a case from their website. The delivered item doesn’t match the color shown on the website. Once I mailed them regarding the issue, it was told to me that they have mentioned on website that the colors may vary. Since the variation was huge, when asked about replacing item with another color, I have got no response from mail, even after 5-6 days and regularly asking them for reply. I contacted customer care line and it was told to me to send a complaint message on Instagram. I’m not surprised, I haven’t got any response from them, even after couple of hours. I tried calling them, after 14-15 attempts, they finally picked and was told to me that they will respond in Instagram asap. After n number of calls again, finally they responded on Instagram and told that they cannot replace the item as I have taken the product out of cover. How as a customer am I supposed to know, it is not mentioned on purchase page or delivery cover. Other e-commerce apps such as Amazon, Flipkart, Myntra take item back even if we have taken the item out of the cover. DO NOT BUY PRODUCTS FROM THE CASE COMPANY, IF YOU DO NOT WANT EXPERIENCE LIKE THIS.

11 July 2024
Unprompted review

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