The Catering Co Reviews 

I booked The Catering Company for both my henna and wedding catering. Mo - whose conduct has been cited in multiple negative reviews - rudely and aggressively cancelled on me 6 days before my henna party. A party for 150+ guests. This is my experience. I have evidence and am happy to provide.

Before I start, I want to say I did see Mo's negative reviews on here. I discarded them - to my regret -because my venue said they have not had an issue.

Upon enquiry and pre payment, Mo will tell you everything you want to hear. Agree to requests he has no idea are yet feasible. Not 'I cannot confirm this yet' - just empty promises and overcommitment.

For context, I am a yemeni Muslim woman. My events are ladies only. I made it clear that no men should be on the premises, and that it is a big non negotiable and dealbreaker for booking. Mo appeared to have understood this, saying men will remain outside and only come in to take pots up.

Closer to the time of my henna, no men became 2 men and that became 5, and I was increasingly anxious that it would impact my event. A normal professional Muslim caterer would have stipulated that until seeing the venue, he cannot confirm that he will not have male staff - this would give me a chance to reconsider.

Just less than a week before, Mo calls and runs through the event itinerary for my henna. He tells me that his team will be packing up to go after food, including taking table cloths mid event, at 8pm. The event starts 5pm, finishes at 11pm.

I tell him that this is odd, something that he should have communicated prior to booking because it will be a bit strange if my tables are left bare. He calls me a bridezilla, and tells me I only booked him for food. Which is odd because I have never seen table covers removed from an event by the caterer 3 hours before it finishes. 1 hour, yes I understand. 3 hours, mid - peak event? Insane.

When I booked him I had table cloths, but he reassured me I won't need them and that he would provide them, so I sold them. Because they were bulky. If I knew I would have no table cloths after 8pm, I would have provided them for myself.

He suggests he's not going to wait around til 11pm for my event to finish because he already paid staff to drop stuff off the day before. Mo repeatedly weaponised the fact that it is a ladies only event, blaming me for the fact he has to do an extra trip with men the day before. If this was an issue, he should have considered that within the quote or not accepted the booking full stop.

Throughout this call, he blamed me for the work he agreed to do saying he 'isnt getting any money for it', repeatedly weaponising the price we agreed on and suggesting I now owe him compromise because he is having to do xyz extra trips.

I made it clear that this was not what we agreed upon, and is not usual practice. I said he should work with contracts and stick to promises he made, because it is not my fault he is doing 'extra' work he should have considered when initially quoting me.

He proceeded to swear and shout down the phone at me (he already repeatedly interrupted and insulted me prior), saying I have made 'demands' (read: requests he honoured at the time of booking). Without attempting to reconcile, calm down, and negotiate, he repeatedly swore down at the phone, got aggressive and cancelled. I tried to calm him down, repeatedly said I am willing to make it work, offering to take the table cloths back to him the next day. He refused to engage. He cancelled, not politely, not without attempting to communicate professionally - he cancelled, swearing and shouting over me. Truly appalling behaviour.

All because I mentioned he should be operating with contracts for such important events - to protect him, and me.

Do not trust him or this company with your wedding. He will appear kind and generous before booking, but closer to your wedding, he will screw you over with no care in the world. Just evil.

He then lied about me 'winding' everyone up - my decorator and venue. I spoke to them both and they were both baffled, having never spoken about me to him before. What a strange, childish, vindictive man.

Believe the reviews. Do not book him. I have reported him to my wedding venue.

If you must work with Mo, stipulate a contract, but the best and most sensible thing is to not book The Catering Company at all.

As earlier reviews put - I wish I could give 0 stars.

The treatment my sister endured by the man in charge is actually unheard of! Shouting, swearing, making promises that he couldn't keep to staff and us as his customers.

How does a man who works in the service industry sleep at night treating paying, polite customers and cancelling their catering one week out?

DON'T USE THIS CATERER!

Please don’t book this caterer!

I’m writing this as someone who watched my best friend deal with them just 5 days before her major wedding event, and I honestly couldn’t believe how she was spoken to. She was trying to sort out final details, and instead of being met with any understanding, Mo was incredibly rude and dismissive.

Seeing her so stressed and upset at a time when she should have been excited for her event was awful. With only days left, she was suddenly left having to sort out alternative catering arrangements.

Whatever the circumstances, there is a way to speak to people, and the way Mo handled this was completely disgusting and unacceptable. I wouldn’t trust this caterer with such an important occasion, and I strongly recommend looking elsewhere.

I would strongly advise people to think twice before booking this caterer. I have personally witnessed the stress and frustration this situation has caused my friend, and the way she has been treated has been extremely disappointing.

From what I have seen, the communication has been poor and the way she has been spoken to has been extremely rude and disrespectful. When dealing with someone’s wedding and an important event, you would expect basic professionalism, communication and respect.

The worst part is the last-minute cancellation. After arrangements had already been made, cancelling so close to the event has left my friend having to deal with unnecessary stress and urgently consider alternative arrangements.

Seeing my friend this frustrated and upset over what should be such an exciting time has been a nightmare. No one should have to experience this when preparing for their wedding.

I appreciate that circumstances can change, but there is absolutely a professional way to communicate with customers. Based on what I have witnessed, this situation has been handled extremely poorly.

VERY DISAPPOINTING EXPERIENCE.
I WOULD NOT BOOK AGAIN.
I WISH IF I CAN SCORE ZERO STAR 🙂

Absolutely appalling experience.

To cancel on a bride just days before her wedding events, especially when she was simply trying to clarify details and finalise arrangements, is completely unacceptable.

The way she was spoken to by Mo was extremely upsetting and left her in tears and visibly shaken. No bride should have to deal with this kind of stress and distress so close to her big day.

She is now left scrambling to arrange catering for two major wedding events with less than a week’s notice, all because of the way this situation has been handled.

I genuinely cannot understand how a company can treat customers this way and expect to maintain a good reputation.

Please think twice before booking with this company. What should have been an exciting and memorable time has turned into unnecessary heartbreak and stress.

This matter will be taken further once the wedding events are over.

Wish I could give company zero stars. A brides worst nightmare having a company cancel on an event days before as she asked for clarification and to finalise plans. The way in which she was spoken to by Mo left her in floods of tears shaking. I don’t know how this company is still standing to be honest.

Disgusting service, dealing with a crying bride now trying to sort out catering for 2 major wedding events with less than a weeks notice and a month.

STAY AWAY and save yourself the heartbreak. We will be escalating this further once the wedding events are over.

** Do not book this company under any circumstance!! **
Extremely unprofessional and unreliable experience. Before payment, we were promised a lot, but once payment was made, communication became extremely poor.

Just 5 days before our first major event, the company contacted us to confirm the arrangements for both our events. When we asked for clarification, instead of receiving a professional response, we were met with threats, swearing and extremely foul language.

The company then cancelled both of our events — our henna and wedding reception — leaving us with just 5 days’ notice and having to urgently find alternatives for two very important occasions.

This was an incredibly stressful and disappointing experience, especially so close to our wedding. No customer should be spoken to or treated this way.

DO NOT BOOK.
DO NOT BOOK.
DO NOT BOOK.

Moh and his wife were very rude. We were told there was no food left to serve, but later in the evening there was plenty of food remaining, and guests were even taking leftovers home.

Several tables were not served. When we asked a waitress about this, she explained that she was not allowed to bring any food out. This was very disappointing and seemed poorly managed.

Overall, the service was unprofessional, and the attitude we encountered was dismissive and unwelcoming. Unfortunately, this made the experience very unpleasant.

We ordered biryani for eid al adha for 30 people yesterday. I was very disappointed with it. First time ordering from the catering company will not be using them again.

Mo catered for our son's wedding and qawali night. The food was freshly made delicious, we had welcome drinks and canapés for the reception thoroughly enjoyed by all the guests.
The starters were well presented and tasty, we had the samosa chaat, steamed roast on one of the events.
Main courses were 10/10.
Mo and his team were professional every detail was taken care of. everything went smoothly. Will definitely be using Catering Co again for future events.
Highly recommend Mo and Catering Co

Food was nice but the service was atrocious. The guy who owns it just didn’t know how to talk to his guests.

Food isn’t everything. Customer service is paramount too.

I wouldn’t recommend The catering Co.

Mo, the person we were dealing with, was incredibly rude and unprofessional, his tone was disrespectful and behavior was shocking and completely unacceptable, especially during what was already a stressful time.

I would strongly advise others to think twice before hiring this company. If you do decide to proceed, make sure everything is clearly itemised in writing with agreed prices and sign a contract upfront to protect yourself.

Based on our experience, I would never recommend this company to anyone for any event. Their unreliability and lack of professionalism caused unnecessary stress during one of the most important times of our lives.

I'd honestly advise others that, you’re better off avoiding them altogether.

I ordered 40 portions of chicken tikka biryani individually packed for DWP staff at Blackpool Warbreck House for an Eid Party, price was very competitive, service was brilliant from start to finish and the food was really really good and went down a treat..thankyou for the excellent service and food. We will be ordering again very soon.

The food was amazing and service was brilliant throughout. Very approachable team and would highly recommend to everyone who has an event or a wedding. Won't go anywhere else now that I've found you guys!! Thanks for all your help.