Rancid and in-edible!
The £54 Carvia was sent via Slow Post,NOT courier,it was packed with two ice packs,which were warm when i received them..Caviar was off,slimey..eggs where colapsed and mushy..We had to feed to the dog..Was not fit for human cosumption ..What an absolute disappointment !!
Reply from thecaviarhouse.com
Dear Ella,
We’re sorry to hear about the experience you’ve described. We truly value your feedback and are always striving to deliver the finest quality to our customers. However, we are unable to locate any corresponding order in our system based on the details provided, and it seems we have not received any prior communication with our customer service that would allow us to investigate this matter.
Please note that all of our orders are shipped exclusively via express courier services (24–48 hours) and are carefully packed in insulated containers with ice packs and temperature control measures to ensure product quality upon delivery. Additionally, we currently ship only within the EU and do not deliver to the UK.
Nonetheless, we are very sorry to hear about this, and should it relate to an order placed with us, we would like to resolve this matter at the earliest opportunity. We kindly ask you to contact us directly with your order details so we can investigate this further.
Kind regards,
The Caviar House team