The CCTV Store Reviews 

247
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 90 reviews, reviewers overwhelmingly had a great experience with this company. Many shoppers are extremely pleased with the remarkably quick shipping times, noting that orders often arrive the very next day. Consumers consistently appreciate the helpful support provided by the staff when choosing appropriate equipment. Buyers also emphasize that the products function properly and meet expectations right out of the box. Some reviewers were not happy with delivery delays and missing items causing frustration. A few customers mentioned receiving incorrect parts or dealing with unexpected fulfillment errors. People noted that resolving these specific issues took additional time and effort.

What people talk about most

Delivery service

People report positive experiences with delivery_service, highlighting consistently fast and efficient... See more

Product

Reviewers mention positive feedback about product quality, noting items arrive promptly and work very well.... See more

Service

Users describe positive interactions with service, highlighting professional, fast, and helpful assistance.... See more

Order

Customers had positive experiences with order, highlighting efficient and quick next-day delivery. Reviewers... See more

Staff

Reviewers highlight positive aspects of staff, praising their friendly and extremely knowledgeable approach.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service, Alarm arrived earlier than expected was a mistake with one item sent in the wrong colour from what was ordered but Huzi was in touch and sorted out the issue straightaway and sent c... See more

Rated 5 out of 5 stars

Excellent service. Order was delivered the next day which we didn’t expect. So grateful as we were able to get our Hik Vision NVR (cctv) online over wi-fi quickly and effortlessly with the Hik vision... See more

Rated 5 out of 5 stars

Great prices and the equipment is delivered really quickly. I've ordered a full Dahua CCTV system in the past which was really good, so when I moved house I went straight back to CCTV Store to order a... See more

Rated 5 out of 5 stars

I ordered a CCTV recorder from here and experienced nothing but great customer service. Initially I needed some help as I didn't know if it was compatible with an old camera I have. The support team... See more


Company details

  1. #34 of 46 best companies in Security equipment

Written by the company

The CCTV Store is a leading supplier of cutting-edge security technology offering CCTV cameras, intruder alarms, intercom systems and more from the industry's largest and most innovative brands. From state-of-the-art CCTV cameras to sophisticated intruder alarms and easy to use intercom systems, we offer a diverse range of products to suit every security need. Whether you're protecting your home, business, or public space, you'll find the perfect solution in our extensive inventory at best prices. At The CCTV Store, we understand the importance of security in today's fast-paced world. That's why we've curated a range of products from industry leaders such as Hikvision, Dahua, Uniview, Ajax, AXPRO and more. With our extensive stock of top-quality equipment, fast dispatch and Next Day delivery, we ensure our customers have access to world class security products in no time. With The CCTV Store, you can trust that your security needs are in good hands, from purchase to installation and beyond. The CCTV Store - Helping You Keep an Eye!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

247 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.6

All reviews

(247)

87 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ip camera

After buying the ip camera I had difficulties setting it up with my poe switch so I contacted them and they sent all the info I needed plus a video then got it sorted...thanks to there help.

10 February 2025
Rated 5 out of 5 stars

Really excellent service

Really excellent service, had accidentally ordered the wrong thing. Was called and they'd looked at my past orders and gave me advice on what would actually be compatible with the system I had ordered. Really pleased with the overall service and delivery was super quick.

7 February 2025
Rated 5 out of 5 stars

Excellent service

Excellent service, delivered before I expected.

Quality is doing what you said you would do, and you certainly did that.

Thank you.

31 January 2025
Rated 1 out of 5 stars

Order was placed on December 26th

Order was placed on December 26th . Site had nothing stating they were shut down or any delays etc, order was then only processed on January 2nd …. And then only dispatched on January 6th … amount of time taken for them to even get 2 small items shipped , I’ve since ordered these parts from elsewhere and received them next working day . Can’t say il be using this establishment again due to their leisurely pace with getting parts sent out.

2 January 2025
Rated 5 out of 5 stars

Excellent service!

Excellent service! The price quoted was the best. After I ordered I received a call from the company offering a small upgrade at no extra cost!
And delivery came much earlier than expected.

Thank you, CCTV Store.

23 December 2024
Rated 5 out of 5 stars

Honestly the best company

Honestly, the best company I have dealt with. Phoned them for advise and they were super helpful and knowledgable. They checked my products to make sure I had ordered the correct kit and also abused on other bits I needed. Without asking, they upgraded my delivery without extra charge to next day (which was a Saturday). Due to the busy run up to Xmas, when the kit arrived, a small item was missing. I contacted them on Saturday afternoon and they send an upgraded version to me to arrive the next day (Sunday). The service has been absolutely fabulous. I cannot fault them and will definitely be back in the new year to order more cameras. Thank you so much. Absolutely exceptional!

20 December 2024

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