Thank you for sending my order of Firm and Restore Formula. I ordered 6 bottles to take advantage of the big discount. I have only been using for a few days, but already my skin is so much bett... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
My order for Firm & Restore arrived quickly and was well packaged. The cream is a nice texture and pleasantly scented. Whilst it provides a good smooth base for underneath make-up, I haven't... See more
Company replied
I’ve only been using the Firm and Restore Formula for about a week, so it’s still early days and I haven’t noticed any dramatic changes yet, but my skin looks a little more plump !, my husband... See more
Company replied
Firm/restore moisturiser excellent product on skin of 66 yrs old, people complimented had i changed my make up. My skin looks brighter n fresher. I told no one that i had changed my skincare products... See more
Company replied
Company details
Written by the company
The Chelsea Laboratory is a luxury skincare brand that prides itself on providing high quality, effective products that deliver long lasting results. Our focus is on anti-aging skincare, and we have received amazing feedback and reviews from thousands of satisfied customers. Our flagship product, The Firm and Restore Formula, is an anti-aging day cream that targets the MMP protein, which is responsible for breaking down collagen and causing wrinkles. By inhibiting the devastating effects of this protein, our cream helps to restore collagen production and give skin a firmer, more youthful appearance. At The Chelsea Laboratory, we believe that everyone deserves to have beautiful, healthy skin, and we are committed to using only the finest ingredients and most advanced skincare technology in all of our products. Our commitment to quality and effectiveness has earned us a reputation as a trusted and respected skincare brand. The Chelsea Laboratory reviews ourselves constantly so that we provide the best service and products to our customers. Whether you are looking to reduce the appearance of fine lines and wrinkles, or simply want to maintain healthy, radiant skin, The Chelsea Laboratory has a product that is right for you. We invite you to try our products and experience the difference for yourself.
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3.7
Average
1k reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Never finished the video- as others…
Never finished the video- as others have said it’s way too long and repetitive and treats us like we are dumb. I won’t buy on principle. Don’t treat your target audience like they don’t have a clue.
5 October 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Lauren,
Thank you for your honest feedback, and we're truly sorry the video didn’t meet your expectations.
We understand your concerns and regret that the presentation came across as repetitive or condescending. That was never our intention.
We appreciate you taking the time to share your thoughts, and we’ll take this on board as we work to improve how we communicate with our audience.
Should you need anything else, feel free to reach out by sending an email to contact@chelsealaboratorysupport.com.
Warmest Regards,
The Chelsea Laboratory Team
The product has made no difference to…
Update: I am still waiting for my refund from Sep. The Oct sum still says pending on my account. Therefore the comment you have put on this review is inaccurate.
Original review- The product has made no difference to my skin at all and I keep getting repeat orders I didn’t sign up for. I have called my bank and written emails to Chelsea Lavatories but still no joy. They have now taken £76 out of my account without permission. I sent the first bottle back and haven’t even received a second bottle to send back. Cancel any orders you have illegally set up and give me my refund. Now.
4 October 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Ella,
We’re very sorry for the frustration caused. We’ve reviewed your case and can confirm that your subscription has been cancelled and a full refund has already been processed. Please check your email for confirmation from our customer service team, as they’ve taken care of this for you. If you have any further questions, please don’t hesitate to reply to that email — we’ll be happy to assist you.
Warmest regards,
The Chelsea Laboratory Team
I got fed up watching the presentation far too long . …
I got fed up watching the presentation . So I didn’t find out what this miraculous treatment is.
2 October 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Susie,
Thank you for your feedback. We’re sorry to hear that the presentation wasn’t to your liking. We truly appreciate your time and interest. If you’d like, you can visit our website to learn more about the Firm and Restore Formula — it’s our bestselling treatment designed to help support firmer, more radiant skin.
Warmest regards,
The Chelsea Laboratory Team
Truth
I purchased 6 bottles of Firm & Restore , I’m so disappointed and thoroughly dissatisfied with this product, I have had no good results at all, I went onto the 2nd bottle thinking sometimes things can take a while, patiently I waited but still nothing has happened. This product was very expensive and to be at this stage with no results at all is heartbreaking,
I’m requesting a refund as you have stated in your video that this is guaranteed.
Ann
27 September 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Ann,
Thank you for sharing your experience. We’re very sorry to hear that the Firm & Restore Formula hasn’t met your expectations so far. We take feedback like yours seriously, and we want to make sure this is properly resolved for you.
So we can assist you with your refund request, could you please email our customer support team with your order details? Our team will be happy to help you directly.
Warmest regards,
The Chelsea Laboratory Team
Early Days Yet...
I’ve only been using Firm and Restore Formula for a week, so it’s still early days, but I have noticed my face looking a little more filled out. I’m looking forward to seeing the results as I continue.
24 September 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear,
Thank you for sharing your early experience with our Firm and Restore Formula. We’re so pleased to hear that you’ve already noticed some positive changes after just a week! Skincare results often build over time, so we’re excited for you to continue your journey and see even more benefits in the weeks ahead. Please keep us updated — we’d love to hear how you get on.
Warmest regards,
The Chelsea Laboratory Team
The product firm and restore is…
The product firm and restore is gorgeous!
Goes on my skin is so smoothly and no after greasy feeling.
My skin definitely feels tighter and has a lovely glow.
Look forward to seeing future results.
Thank you
Sarah
12 September 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Sarah,
Thank you so much! We’re delighted to hear how much you’re enjoying the Firm and Restore Formula. It’s wonderful to know it absorbs so smoothly and is already giving your skin that tighter, glowing look. We can’t wait for you to see even more results with continued use! ✨
Warmest regards,
The Chelsea Laboratory Team
I have ordered from this Company before…
I have ordered from this Company before and have been very satisfied with the product. However, I realised that I was running low so wanted to make another purchase. I put the items in my basket and before I had even got through paying for the 2 items, my phone was blowing up with calls from unidentified foreign numbers from people wanting me to order directly with them and give my card numbers over the phone. I can only conclude that either the Company knows of these calls and thinks it is a good way of pushing more products (it doesnt) or my details are not secure in their website. I do not wish to be harrassed by someone I know to be in another Country and am deeply suspicious of anyone claiming to need my card details over the phone. This is not a good marketing ploy and The Chelsea Laboratory have just lost a customer.
18 September 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Michaela,
Thank you for your feedback and for being a previous customer of The Chelsea Laboratory. We’re very sorry for the frustration this has caused.
To help us look into this further and locate your order, we kindly ask you to contact our customer service team. With your details, we’ll be able to review what happened and ensure you receive the right support.
We truly value your trust and hope to resolve this matter for you.
Warmest regards,
The Chelsea Laboratory Team
Excellent customer support
I ordered from this company. I managed to duplicate my order!
I emailed customer support. Within 1.5 hours I received an email from Joan in customer support to say my duplicate order had been cancelled and my money refunded. Absolutely brilliant service!
15 September 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Jill,
Thank you so much for sharing your experience! We’re delighted to hear that our customer support team was able to resolve your duplicate order quickly and efficiently. Joan and the rest of our team always strive to provide fast, friendly, and reliable service, so it’s wonderful to know we could help. We truly appreciate your kind words and look forward to serving you again!
Warmest regards,
The Chelsea Laboratory Team
Great hydration!
I have been using Firm and Restore Formula for a few months now and have to say that I am really pleased with the results. I find this moisturiser very hydrating compared to other moisturisers and don't even need to use serum with this one. The skin on my neck used to occasionally itch with dryness but not any more! In fact, when I touch the skin on my neck, it feels smooth and hydrated.
I use both the day and night moisturisers, as well as the advanced eye product and am happy with them all. Although I am 61 years old, I don't have deep lines on my face and hope to keep it that way with Firm and Restore Formula.
As an added bonus, the lightweight design of the bottles helps reduce the weight of toiletries when travelling.
I am looking forward to using the Advanced Crepe Correcting Formula, especially for my neck area.
13 September 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear,
Thank you so much for your wonderful review. We’re delighted to hear how well the Firm and Restore Formula has been working for you and that it’s keeping your skin feeling smooth, hydrated, and comfortable. It’s great to know that you’ve been enjoying not just the day and night moisturisers, but also the advanced eye product, and we truly appreciate you sharing your experience.
We’re also pleased that the lightweight packaging has been convenient for you when travelling—that’s exactly what we had in mind when designing it. We can’t wait for you to try the Advanced Crepe Correcting Formula, and we hope you’ll find it just as beneficial, especially for your neck area.
Thank you again for your trust and support—we’re so happy to be part of your skincare routine!
Warmest regards,
The Chelsea Laboratory Team
I have requested customer support to…
I have requested customer support to cancel my subscription four times via email. They continue to ignore my request and do not respond taking money from bank account for a product I do not want. I have seen no evidence of customer service and am very annoyed. Karen.
13 September 2025
Unprompted review
Reply from The Chelsea Laboratory
Hi Karen, thank you for sharing your feedback. We’re very sorry to hear about your experience. We’ve asked for more information so we can locate your order and resolve this quickly, but unfortunately we haven’t received the details needed to identify your account. Please reach out to our customer support team directly so we can assist you right away and ensure your subscription is cancelled. We’d really like to get this sorted for you as soon as possible.
Warmest regards,
The Chelsea Laboratory Team
Promotional viseo turned me off forever
Gave up after watching 10 mins of the ad nauseam video. Have people really gig the time and patience to get to the end. What a waste of time
11 September 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Joanne,
Thank you for sharing your feedback. We’re sorry to hear that you found the video too long and repetitive. We understand that many people prefer clear, concise information, and we’re working on ways to make our presentations more straightforward and easier to follow. Your input is very valuable to us, and we’ll use it to improve future customer experiences.
Warmest regards,
The Chelsea Laboratory Team
Read this review!
The presentation is so unnecessarily long and drawn out, repeating the same phrases over and over again when you finally get to the end? (yes after the third attempt I finally got there)
As soon as I saw buy six bottles for this amount of money it makes me think they can’t get rid of the stuff, if it was that good you wouldn’t need to sell it in that way. Why don’t you sell samples to last 14 days , after all in the video you say you see results within a few days, I know for a fact most women would appreciate the opportunity to try , and if it’s as good as you say they will definitely come back . You need to
Shorten your video, offer samples & stop asking people to leave a review by offering a free gift after only a few days of using the cream , that is not a true review.
Also if the Mum in the video was going to bed in mascara she obviously hasn’t treated her face kindly over the years .
4 September 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Jan,
Thank you for sharing your feedback. We’re sorry to hear that the presentation felt too long and repetitive—we’ll be passing this on to our team so we can improve how information is shared in the future.
We also appreciate your suggestions about offering smaller sample sizes and a shorter video, as many of our customers value the chance to try before committing. While we currently provide multi-bottle offers to help reduce the price per bottle for those who wish to continue their skincare journey, we understand how a trial size could be helpful and we’re actively considering options like this.
Regarding reviews, we always want honest experiences—whether positive or negative—and never intend to pressure anyone. Your input helps us refine how we approach this, so thank you again for taking the time to share such detailed thoughts.
Warmest regards,
The Chelsea Laboratory Team
Seeing positive results
Thank you for sending my order of Firm and Restore Formula.
I ordered 6 bottles to take advantage of the big discount.
I have only been using for a few days, but already my skin is so much better.
The fragrance is lovely, and on application my skin is beautifully moisturised and looking firmer and glowing.
Easy to apply using only a small amount, and absorbs into my face so quickly.
Looking forward to seeing the results after a couple of weeks use.
4 September 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Corinne,
Thank you so much for your wonderful feedback! We’re delighted to hear that you’re already noticing improvements in your skin and enjoying the lovely fragrance and texture of the Firm and Restore Formula. It’s great to know you’re finding it so easy to use and that it leaves your skin feeling moisturised, firmer, and glowing. We can’t wait for you to see even more results as you continue using it over the coming weeks!
Warmest regards,
The Chelsea Laboratory Team
A total waste of money. Smells awful.
A total waste of money and they promise you a free gift if you will give a review. The cream is sold as anti wrinkle cream. It smells awful and does nothing that a pot of cheap face cream does. Please don’t be taken in as I was and don’t waste your money.
If I receive a refund I will be much happier and change my view but at the moment I’m extremely unhappy.
5 July 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Elaine,
We’re very sorry to hear that you feel this way. The Firm and Restore Formula is carefully developed with high-quality ingredients, and many of our customers have reported positive results with continued use. We never want anyone to feel disappointed, so please know you’re fully covered by our money-back guarantee. If you reach out to our customer care team, we’ll be happy to arrange a refund or find a solution that leaves you satisfied.
Warmest regards,
The Chelsea Laboratory Team
Have watched twice and never got to the end!
Have watched twice over a period of time and both times eventually gave up before I ever got to the end…..actually does it ever end?? Heard the same thing over and over again without getting to what it is or how much it is. If it’s so good why not get to the end result and allow people to buy it. Won’t bother again
2 September 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Sandra,
Thank you for taking the time to share your feedback. We’re very sorry to hear that you found the presentation repetitive and that it didn’t give you the clear information you were looking for. Our intention is to explain the background and science behind the product, but we understand it can feel too long for some viewers.
We truly value your comments and will make sure they are passed along to our team so we can continue improving how we present our products. In the meantime, if you’d prefer, we’d be more than happy to provide you with straightforward details on the product and pricing directly—please feel free to reach out to our customer care team anytime.
Warmest regards,
The Chelsea Laboratory Team
Great Customer Service!
Customer Service for this company is outstanding. I have received regular updates and information from extremely polite and positive staff, which has quelled the nerves for this nervous customer! I’m delighted to say actions were exemplary too as I have just received the order I made only a couple of days ago.
Looking forward to trying out my new products earlier than I thought!
Thank you, all.
1 September 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Carolyn,
Thank you so much for your kind words. We’re so pleased to hear that our team’s updates and support made you feel reassured and well looked after throughout your experience with us. It’s wonderful that your order reached you sooner than expected, and we hope you enjoy trying out your new products. Your feedback means a lot to us, and we’ll be sure to share it with the team!
Warmest regards,
The Chelase Laboratory Team
So far so good
Query about a delivery problem dealt with instantly and effectively. (not the fault of the company).
Friendly and helpful interactions with several members of the team.
Cream absorbs quickly, feels very nice.
Only had two days of use, but already seems beneficial
At 81, it may be a little more time is needed to achieve
the dream, but so far this is by far the most promising product I’ve tried
28 August 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Patricia,
Thank you so much for sharing your thoughtful feedback. We’re delighted to hear that our team was able to assist you promptly and that you’ve had such a positive experience with our service. It’s also wonderful to know the cream feels good on your skin and is already showing promise after just a couple of days. We truly value your trust in us and wish you continued great results as you carry on with your routine.
Warmest regards,
The Chelsea Laboratory Team
Review of Firm and Restore cream.
Review of Firm and Restore cream.
I purchased the firm and restore cream and have only been using for just over a week. I have sensitive skin and redness from Roseaca. When I started using I was having a flair up of my ache Roseaca, the cream did not aggravate my skin and the redness is reduced and my Roseaca seems to be improving. It is early days but so far I am impressed with the creams performance.
Many thanks
Dawn
27 August 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Dawn,
Thank you for sharing your experience with the Firm and Restore Formula. We’re so pleased to hear that it’s been gentle on your sensitive skin and that you’re already noticing a positive difference with your rosacea. It’s wonderful to know the redness has eased and that you’re impressed with the results so far. We look forward to hearing how things continue to progress over time!
Warmest regards,
The Chelsea Laboratory Team
Early Impressions of Firm and Restore Formula
I’ve only been using the Firm and Restore Formula for about a week, so it’s still early days and I haven’t noticed any dramatic changes yet, but my skin looks a little more plump !, my husband did comment that my skin looks healthier, which was a nice surprise—and especially on point, since I don’t use concealer. It’s encouraging to hear that kind of feedback from someone who sees my skin as it is.
The first time I applied it, I felt a slight burning sensation—not painful, just noticeable—but it hasn’t happened again since. I’ve been applying it after cleansing and before my serum, and it seems to sit well on my skin.
Looking forward to seeing how it performs over time. So far, very optimistic.
Erika
27 August 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Erika,
Thank you for sharing your early impressions with us! We’re so glad to hear that you’re already noticing a healthy glow and that your husband has seen a difference too—that’s such a wonderful compliment. A mild tingling can sometimes happen on first application as your skin adjusts, but it’s great to know that it hasn’t continued and that the formula is sitting comfortably with your routine. We’re excited for you to see the longer-term benefits as you keep using it, and we really appreciate your optimism and thoughtful feedback!
Warmest regards,
The Chelsea Laboratory Team
Blah blah make yourself look younger
Any company that drones on endlessly but never quite tells “the big secret “ within a minute turn off … I watched the video ad nauseam and in the end give us £50 if you’ve sunbathed you’ll have sun damage we will sell you a dream if you’ve sunbathed year on your skin will never look younger .. except with surgery so fed up with celebrities endorsing these stupid products
27 August 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Pamela,
Thank you for sharing your thoughts. We’re sorry to hear that our video presentation didn’t meet your expectations. We understand that not everyone enjoys that style of communication, and we appreciate your honest feedback. Please be assured that our focus is on creating quality skincare backed by science and customer results, not just on advertisements. If you’d like, we’d be happy to provide more direct information about our formulas and answer any questions you may have so you can make a fully informed decision.
Warmest regards,
The Chelsea Laboratory Team
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