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The Cleeve Bookshop Reviews 

90
•
TrustScore 5 out of 5

4.9

Book shop
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Review summary

Created with AI, based on recent reviews

Considering 90 reviews, reviewers overwhelmingly had a great experience with this wonderful independent bookshop. Customers frequently praise the remarkably fast delivery service and secure packaging, ensuring that all books consistently arrive in pristine condition. People also deeply appreciate the outstanding communication and the incredibly helpful support provided by the team throughout the entire purchasing process. Many enthusiastic buyers love mentioning the fantastic selection of signed first editions and special titles available on the easy-to-use website. Loyal shoppers consistently express immense satisfaction with the remarkably smooth ordering experience, proactive customer care, and speedy dispatch times. Visitors often note that dealing with knowledgeable real people makes every transaction an absolute pleasure from start to finish.

What people talk about most

Product

Consumers express great satisfaction with the product offerings, highlighting the excellent selection of... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt shipping and... See more

Service

Customers report extremely positive experiences with the service, praising it as brilliant, fast, and... See more

Order

Users describe satisfaction with the ordering process, highlighting that items are very easy to order on the... See more

Staff

Reviewers highlight positive aspects of staff, describing them as friendly, efficient, and always very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It's great to deal with real people who enjoy the world of physical books. It's a welcome respite from the faceless behemoths and their invasive algorithms. And the books arrive promptly, well pac... See more

Company replied

Rated 5 out of 5 stars

Cleeve Bookshop provides outstanding customer service. Will is always extremely helpful and if a particular title is out of stock he works hard to track a copy down. He has a proactive approach and is... See more

Company replied

Rated 5 out of 5 stars

I have been buying books from Cleeve Books for several years. They consistently offer an excellent choice of books, often with discounts. Loyalty points are also able to be accrued giving further savi... See more

Rated 5 out of 5 stars

I love the Cleeve Bookshop. Love the email service for upcoming new books and signed or special editions and often preorder. I always purchase online and it feels right to support independent book... See more

Company replied

Company details

  1. #17 of 47 best companies in Book shop

Written by the company

We are an independent bookshop, situated in Bishop's Cleeve, just outside Cheltenham. Specialising in Signed First Editions for all the latest publications.

Contact info

4.9

Excellent

TrustScore 5 out of 5

90 reviews

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4.9

All reviews

(90)

85 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Always a great experience

Always a great experience. Very pleasant and accommodating, and the books always arrive on time and well packaged.

26 August 2025
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Reply from The Cleeve Bookshop

Thanks for the kind words, Julian.

Rated 5 out of 5 stars

Will always recommend.

I will always look to use The Cleeve Bookshop. They always have top products, and I always receive the item really quickly.

I will always recommend them to my friends and family.

22 August 2025
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Reply from The Cleeve Bookshop

Thanks Nathan!

Rated 5 out of 5 stars

A most excellent gem of a bookshop.

Cleeve has been my go to bookshop for the last couple of years. They consistently go over and above to find interesting books for their customers and are both accommodating and friendly. The best little bookshop in the West of England.

18 August 2025
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Reply from The Cleeve Bookshop

Thank you very much, Marcus!

Rated 5 out of 5 stars

Great bookshop

Great website, lots of interesting books. Easy ordering system and fast delivery. Highly recommended.

17 August 2025
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Reply from The Cleeve Bookshop

Thank you, Susan!

Rated 5 out of 5 stars

Fantastic bookshop

Fantastic bookshop - great stock, friendly and knowledgable staff, and anything they don’t have in stock they can order in. Weekly newsletter email too so you can see what’s coming soon. 100% recommend this fantastic independent bookshop.

17 August 2025
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Reply from The Cleeve Bookshop

Thank you, Saz! Very kind.

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