The delivery turned up without any notice so it was left in the wrong place. The pieces of wood were more like kindling than fire wood. I filled in their custom reviews saying I was quite disappo... See more
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Superb service, ordered coal online checked a few things out over the phone first, coal was far cheaper than anywhere in Essex for a quality product, delivery was spot on, pallet left by back gate on... See more
Good quality product at competitive price. Unfortunately despite pallets being well wrapped haulier managed to tip them over which made delivery late. But bags were restacked & delivered intact at lat... See more
Company replied
Really helpful, the delivery button wouldn't work on the internet section, we rang them and they talked us through it. We live in a rural community where delivery is tight but they ensured we had a sm... See more
Company replied
Company details
About The Coal Shop
Written by the company
Welcome to The Coal Shop.
> Free National UK Delivery Available* > PayPal PayIn3 Available > Seasonal DiscountsHigh Quality Products:
> Smokeless Coal > House Coal > Kiln Dried Logs > Firelighters > Coal Bunkers > Log StorageIntroduction:
We have been providing quality fuels to the UK for over 90 years, taking pride in our heritage and expertise in the coal industry. To make our products more accessible, we created an online shop that is simple to use and easy to navigate, with our customers in mind.
Our goal is to deliver the best house coal, smokeless fuel, and kiln-dried logs at competitive prices.
We have carefully selected our most popular products and brought them to your doorstep in a few simple clicks. Our longevity in the industry can be attributed to our commitment to quality products and excellent customer service.
Our History:
Since 1932, our family business has been thriving thanks to the late Jack Harrison’s vision. We are proud to say that our traditional family values have remained at the core of everything we do. Back in the day, we used to deliver coal to local homes using horses and carts. Although times have changed, the memories of those days remain with us, and we still cherish them. As the business grew, Jack’s son Geoff joined him on trips to the mine. It was on one of these trips that Geoff thought he was left behind and walked all the way to the mine! Such memories remind us of the hard work and dedication that went into building this business. As the years went by, all four of Jack’s sons joined the business, and we have since expanded our product range to meet the demands of the modern world.
Today, we employ a team of around 30 staff who work tirelessly to deliver modern, efficient fuels to homes, factories, hotels, farms, and all kinds of premises. We have harnessed technology to keep up with the needs of the 21st century and supply garage forecourts and shops with pre-packed fuels. We moved to our current location at the industrial estate in Milton in 1992, which allowed us to expand and modernise our business to meet current requirements. We are proud of our history and the legacy that Jack left behind. As we continue to grow and adapt to the ever-changing business landscape, we remain driven by the same values that have kept us going all these years. We are grateful to our loyal customers, and we look forward to serving them for many more years to come.
Contact info
The Coal Yard, Milton Road, ST1 6LE, Stoke On Trent, United Kingdom
- 01782 355175
- sales@thecoalshop.co.uk
- thecoalshop.co.uk
4.4
Excellent
690 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Great prices great delivery well…
Great prices great delivery well packed.Very impressed with the ordering system which was easy to complete.thoroughly recommend
2 October 2024
Unprompted review
Reply from The Coal Shop
Hi David, it’s great to hear you enjoyed your experience with The Coal Shop - thank you for your recent purchase and 5-star review!
It's always a pleasure to hear from satisfied customers, and we're thrilled to know we met your expectations.
We look forward to serving you again in the future.
Stay connected for seasonal offers and discounts.
Thank You – The Coal Shop
Kiln dried logs
The kiln dried logs I ordered were just the right size for my log burner. I was a little disappointed as I had spoken to someone on the phone to change my delivery date as I wouldn’t be at home, however they were still delivered on the original date. So we had to transfer the logs to the garage by hand.
21 October 2024
Unprompted review
Reply from The Coal Shop
Hi Diane, thank you for your recent purchase and positive 4-star review!
In regards to the updated delivery date, we let our external delivery courier know about the new date however, this updated delivery date didn't reach them in time.
We look forward to serving you again in the future.
Stay connected for seasonal offers and discounts.
Thank You – The Coal Shop
Easy website to follow
Easy website to follow, fast delivery, coal packaged well. email updates.
18 October 2024
Unprompted review
Reply from The Coal Shop
Hi Kirsty, it’s amazing to hear you enjoyed your experience with The Coal Shop - thank you for your recent purchase and 5-star review!
It's always a pleasure to hear from satisfied customers, and we're thrilled to know we met your expectations.
We look forward to serving you again in the future.
Stay connected for seasonal offers and discounts.
Thank You – The Coal Shop
Quick efficient service
Quick efficient service. Delivery information kept us updated and the driver couldn’t have been more helpful with the delivery as our access isn’t ideal!
17 October 2024
Unprompted review
Reply from The Coal Shop
Hi Sue, it’s amazing to hear you enjoyed your experience with The Coal Shop - thank you for your recent purchase and 5-star review!
It's always a pleasure to hear from satisfied customers, and we're thrilled to know we met your expectations.
We look forward to serving you again in the future.
Stay connected for seasonal offers and discounts.
Thank You – The Coal Shop
Excellent Delivery & Goods
Goods arrived within the timeframe given. Driver was very polite and helpful.
18 October 2024
Unprompted review
Reply from The Coal Shop
Hi Terry, it’s amazing to hear you enjoyed your experience with The Coal Shop - thank you for your recent purchase and 5-star review!
It's always a pleasure to hear from satisfied customers, and we're thrilled to know we met your expectations.
We look forward to serving you again in the future.
Stay connected for seasonal offers and discounts.
Thank You – The Coal Shop
Reply from The Coal Shop
Hi Stephanie, it’s amazing to hear you enjoyed your experience with The Coal Shop - thank you for your recent purchase and 5-star review!
It's always a pleasure to hear from satisfied customers, and we're thrilled to know we met your expectations.
We look forward to serving you again in the future.
Stay connected for seasonal offers and discounts.
Thank You – The Coal Shop
It's a pleasure to deal with them …
It's a pleasure to deal with them ordering online is easy and safe. The delivery firm ( they use) is excellent and they followed my delivery instructions.
9 October 2024
Unprompted review
Reply from The Coal Shop
Hi Andrew, it’s amazing to hear you enjoyed your experience with The Coal Shop - thank you for your recent purchase and 5-star review!
It's always a pleasure to hear from satisfied customers, and we're thrilled to know we met your expectations.
We look forward to serving you again in the future.
Stay connected for seasonal offers and discounts.
Thank You – The Coal Shop
lways exactly what I wanted
Always exactly what I want. And a perfect delivery.
16 October 2024
Unprompted review
Reply from The Coal Shop
Hi Oliver, it’s amazing to hear you enjoyed your experience with The Coal Shop - thank you for your recent purchase and 5-star review!
It's always a pleasure to hear from satisfied customers, and we're thrilled to know we met your expectations.
We look forward to serving you again in the future.
Stay connected for seasonal offers and discounts.
Thank You – The Coal Shop
Kiln dried logs
The logs I received were top notch, with lots of lovely bark left on. Burns beautifully, lasts a good while. And plenty of it.
Will definitely use again.
Only small complaint was it was delivered a day later than stated, and I did wait in all day as they can’t give a time. But they delivered it as far up my drive as possible which was appreciated. Packed beautifully, kept it nice and dry. Well worth it. Thank you.
11 September 2024
Unprompted review
Reply from The Coal Shop
Hi there, it’s amazing to hear you enjoyed your experience with The Coal Shop - thank you for your recent purchase and 5-star review!
It's always a pleasure to hear from satisfied customers, and we're thrilled to know we met your expectations.
We look forward to serving you again in the future.
Stay connected for seasonal offers and discounts.
Thank You – The Coal Shop
Excellent experience
Excellent experience, delivered exactly where I asked to make moving the bags to a secure area , quick delivery from order date , what can I say other than superb !!
23 August 2024
Unprompted review
Reply from The Coal Shop
Hi Angela, it’s amazing to hear you enjoyed your experience with The Coal Shop - thank you for your recent purchase and 5-star review!
It's always a pleasure to hear from satisfied customers, and we're thrilled to know we met your expectations.
We look forward to serving you again in the future.
Stay connected for seasonal offers and discounts.
Thank You – The Coal Shop
Very good price really helpful and…
Very good price really helpful and lovely delivery people
30 September 2024
Unprompted review
Reply from The Coal Shop
Hi Mandy, it’s amazing to hear you enjoyed your experience with The Coal Shop - thank you for your recent purchase and 5-star review!
It's always a pleasure to hear from satisfied customers, and we're thrilled to know we met your expectations.
We look forward to serving you again in the future.
Stay connected for seasonal offers and discounts.
Thank You – The Coal Shop
Reply from The Coal Shop
Hi Angus, it’s amazing to hear you enjoyed your experience with The Coal Shop - thank you for your recent purchase and 5-star review!
It's always a pleasure to hear from satisfied customers, and we're thrilled to know we met your expectations.
We look forward to serving you again in the future.
Stay connected for seasonal offers and discounts.
Thank You – The Coal Shop
Excellent service two day turn around
Excellent service two day turn around . Logs always nice and dry and large logs which burn well. Fully recommend these .
1 October 2024
Unprompted review
Reply from The Coal Shop
Hi Christine, it’s amazing to hear you enjoyed your experience with The Coal Shop - thank you for your recent purchase and 5-star review!
It's always a pleasure to hear from satisfied customers, and we're thrilled to know we met your expectations.
We look forward to serving you again in the future.
Stay connected for seasonal offers and discounts.
Thank You – The Coal Shop
Great price for a quality product
Great price for a quality product, delivered as promised. Delivery driver was especially helpful as our location is not the easiest to get to. Very satisfied.
14 October 2024
Reply from The Coal Shop
Hi Alan, it’s amazing to hear you enjoyed your experience with The Coal Shop - thank you for your recent purchase and 5-star review!
It's always a pleasure to hear from satisfied customers, and we're thrilled to know we met your expectations.
We look forward to serving you again in the future.
Stay connected for seasonal offers and discounts.
Thank You – The Coal Shop
Reply from The Coal Shop
Hi Wendy, it’s amazing to hear you enjoyed your experience with The Coal Shop - thank you for your recent purchase and 5-star review!
It's always a pleasure to hear from satisfied customers, and we're thrilled to know we met your expectations.
We look forward to serving you again in the future.
Stay connected for seasonal offers and discounts.
Thank You – The Coal Shop
Excellent service all round
Excellent service all round
Great communication
Lovely dry quality logs, good size, burn lovely bright and warm.
Definitely purchase from again !
27 September 2024
Reply from The Coal Shop
Hi Donna, it’s amazing to hear you enjoyed your experience with The Coal Shop - thank you for your recent purchase and 5-star review!
It's always a pleasure to hear from satisfied customers, and we're thrilled to know we met your expectations.
We look forward to serving you again in the future.
Stay connected for seasonal offers and discounts.
Thank You – The Coal Shop
Great service
Great service, communication all way until the delivery. Quick and delivered on time without any problems. Well done
2 October 2024
Unprompted review
Reply from The Coal Shop
Hi Gabriel, it’s amazing to hear you enjoyed your experience with The Coal Shop - thank you for your recent purchase and 5-star review!
It's always a pleasure to hear from satisfied customers, and we're thrilled to know we met your expectations.
We look forward to serving you again in the future.
Stay connected for seasonal offers and discounts.
Thank You – The Coal Shop
Reply from The Coal Shop
Hi there, it’s amazing to hear you enjoyed your experience with The Coal Shop - thank you for your recent purchase and 5-star review!
It's always a pleasure to hear from satisfied customers, and we're thrilled to know we met your expectations.
We look forward to serving you again in the future.
Stay connected for seasonal offers and discounts.
Thank You – The Coal Shop
Fast service
Easy to purchase online. Efficient delivery and helpful driver, thanks.
30 September 2024
Reply from The Coal Shop
Hi Kirstie, it’s amazing to hear you enjoyed your experience with The Coal Shop - thank you for your recent purchase and 5-star review!
It's always a pleasure to hear from satisfied customers, and we're thrilled to know we met your expectations.
We look forward to serving you again in the future.
Stay connected for seasonal offers and discounts.
Thank You – The Coal Shop
Great company
Second year i've used the coal shop for my coal. Competitive pricing, easy ordering, quick delivery, great choice of products, good communication.
6 August 2024
Unprompted review
Reply from The Coal Shop
Hi Nicola, it’s amazing to hear you enjoyed your experience with The Coal Shop - thank you for your recent purchase and 5-star review!
It's always a pleasure to hear from satisfied customers, and we're thrilled to know we met your expectations.
We look forward to serving you again in the future.
Stay connected for seasonal offers and discounts.
Thank You – The Coal Shop
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