While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Company details
Written by the company
Working from our studio in Sussex, we create beautiful baskets and hampers for all occasions. Our brand is synonymous with both luxury and the everyday. Whether it’s a gift, celebration or a family-day out, our range of luxury, handpicked hampers are for anyone with a passion for style whilst enjoying the great outdoors.
Contact info
Ward Mackenzie , Thatcher House, 12 Mount Ephraim, TN4 8AS, Tunbridge Wells, United Kingdom
- team@thecolourfulgardencompany.co.uk
- thecolourfulgardencompany.co.uk
4.5
Excellent
19 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Great Gift
Easy, quick ordering. Delivery was as requested. Bought as a gift and really well received, especially with the personalised lettering.
13 April 2026
A beautiful product
A beautiful product, carefully packaged. Excellent customer service - prompt and helpful.
2 February 2026
Reply from The Colourful Garden Company
Thank you for your time Susan, I’m so glad you were happy with your product and the service:)
Reply from The Colourful Garden Company
Thank you so much. I’m so glad to hear you were pleased with everything:)
Excellent customer service
Excellent customer service. Delivered super fast, beautifully presented & my sister was delighted with her present.
Thank you!
23 December 2024
Reply from The Colourful Garden Company
Thank you so much for taking the time to leave a review and we are so glad that you are happy with your picnic basket :)
Great products great people
Great products great people , helpful and do what they say they will do
10 December 2024
Reply from The Colourful Garden Company
Thank you so much for taking the time to leave a review and we are so glad that you are happy with your picnic basket :)
Excellent products and service
Excellent company - high quality and unique products and outstanding customer service. Thank you so much - my friends love their gifts!
26 September 2024
Reply from The Colourful Garden Company
Thank you so much for taking the time to leave a review and we are so glad that you are happy with your picnic basket :)
Wedding gift - excellent!
Wedding gift - personalisation spot on and couple delighted with the hamper and gift wrapping - will most certainly purchase from the Colourful Garden Company again!
26 September 2024
Reply from The Colourful Garden Company
Thank you so much for taking the time to leave a review and we are so glad that you are happy with your picnic basket :)
Love the picnic basket
Love the picnic basket …the customer service..delivery..packaging …it is all perfect .thank you
10 September 2024
Reply from The Colourful Garden Company
Thank you so much for your lovely review.
I’m so glad you are happy with your personalised picnic basket and picnic blanket. Christine :)
Reply from The Colourful Garden Company
Thank you so much for taking the time to leave a review and we are so glad that you are happy with your picnic basket :)
9th anniversary present
A lovely present for my daughter and son-in-law’s 9th wedding anniversary. They were delighted with it.
29 July 2024
Reply from The Colourful Garden Company
Thank you so much for taking the time to leave a review and we are so glad that you are happy with your picnic basket :)
Fantastic customer service and fabulous…
Fantastic customer service and fabulous product. I am so pleased with my purchase for my friends wedding next month
23 July 2024
Reply from The Colourful Garden Company
Thank you so much for taking the time to leave a review and we are so glad that you are happy with your picnic basket and service :)
I really liked the idea and concept but…
I really liked the idea and concept but felt it could be better by having the personalised letters on the side that you see with the straps otherwise when you carry it you don’t appreciate the detail!
The bottle opener could sit on the side or top .
The whole point of having something personal is to see it and stand out from the crowd and then more people would want to order their own!
3 July 2024
Reply from The Colourful Garden Company
Hello Janey Thanks for taking the time to leave a review. I am sorry the basket isn't quite how you would like it to be. The baskets that we personalise are already an established product, meaning we are unable to change the design. This means we are limited on some of the baskets where we are able to personalise them. The photography of each of our products should make it clear where the personalisation will be on the basket. Once again I do appreciate your comments and taking the time to leave a review.
Pretty Hamper basket but with 3 niggles
Very pretty hamper picnic basket that felt strong. Accessories inside were lovely and good quality. The cool section is a great idea. It came very well packaged and on time.
One of the basket lids was slightly off centre, and there were sharp metal 'twists' under the leatherette hinges that I had to file. Two of the sections are too small to fit the wine glasses in. This was a gift for my sister so I'm disappointed with the 3 faulty aspects, hence 3 stars.
25 June 2024
Reply from The Colourful Garden Company
Thank you very much for taking the time to leave a review. I really am sorry to hear you had a few niggles with the basket, this is very disappointing for you and for us. The glasses can be quite snug in the wicker holders for obvious reasons so that they don't rattle around but they should obviously fit in each of the sections and I am sorry to hear that they don't. Regarding the other couple of issue too, I am sorry if this wasn't noticed before it was sent out as our products are always checked. I'd like to get this resolved for you. I appreciate that this was a gift but if you or your sister would like to contact me directly we can hopefully help to sort this issue out. Once again thank you for taking the time to leave a review.
christine@thecolourfulgardencompany.co.uk
Stunning picnic basket
Ordering was so easy and the picnic basket was delivered on time. My daughter and her fiancé love it and are looking forward to using it once the weather improves.
Looked at so many different baskets online and this one was by far the best. Very happy with my purchase and would not hesitate to order this again.
2 July 2024
Reply from The Colourful Garden Company
Thank you Eleanor for your wonderful review, I am so glad you are happy with your basket:)
Lovely picnic hamper which we…
Lovely picnic hamper which we personalised. Great communication from the company too.
2 July 2024
Reply from The Colourful Garden Company
Hi Justine, thanks for your lovely review. I am so glad you are happy with your basket:)
Reply from The Colourful Garden Company
Thanks so much for taking the time to leave a review. I really hope you loved your basket:)
Reply from The Colourful Garden Company
Hi Sonia, Thank you so much for leaving a review, it means a lot to us as a small business. I am so happy that you loved your basket:)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.