Thecookingguild Reviews 899

TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Considering 97 reviews, most reviewers were somewhat happy with their experience overall. Customers are consistently pleased with the product and its quality, frequently highlighting the knives' sharpness, balance, and comfortable handles. Many find the knives to be well-crafted, durable, and aesthetically pleasing, making them a valuable addition to their kitchen. Conversely, a small portion of people felt dissatisfied with the ordering process and customer service. Some reviewers experienced significant delays in receiving their orders, with a lack of clear communication regarding shipping updates. There are also mentions of unresponsiveness from customer service, particularly concerning inquiries about delayed or missing items.

What people talk about most

Product

People report positive experiences with product, consistently praising the quality and performance of the... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the exceptional craftsmanship,... See more

Order

Reviewers mention ambiguous feedback about order experiences. Many customers report significant delays, with... See more

Response time

Customers consistently express frustration with the slow and often non-existent response times. Many report... See more

Customer service

Clients share ambiguous opinions on customer service. Many reviewers report poor communication,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Received my Kaiju set of knives after a couple of delays and love the look of them. They are incredibly sharp, the handles are comfortable, the knives are well balanced and are easy to handle. My only... See more

Rated 5 out of 5 stars

I’m genuinely impressed with this knife. It’s incredibly sharp, well balanced, and feels solid and comfortable in the hand. Prep work is faster and more enjoyable because it glides through ingredients... See more

Rated 5 out of 5 stars

The Kaiju Series Bone Crusher is by far the most terrifyingly entertaining knife in my collection. I find myself constantly laughing at the ease of use the blade grants me while annihilating bone in p... See more

Rated 5 out of 5 stars

The cooking guild knives are my go to BBQ knives of choice ., I have them on my table for my smoker/and gas grill cooks the blades are easily sharpened and stay sharp throughout my cook my favorite is... See more


Company details

Information provided by various external sources

International package delays: We are seeing package delays in Australia and Canada. If your package still has not arrived please send our customer support an email and we will arrange another knife to be sent out on expedited shipping. Thank you for your patience. Thank you for your support all of us here at the Cooking Guild. We put love and passion into each and every knife that we craft for customers. We hope you enjoy your new blade just as much as we enjoyed making it for you.


Contact info

3.1

Average

TrustScore 3 out of 5

899 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 41% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

Ordered a set of knives a month ago

Ordered a set of knives a month ago. Tracking has no updates until finally saying it was being returned to sender. Multiple emails to their customer support with absolutely no response. No refunds. Too much money to spend on something that is clearly a scam. DO NOT ORDER FROM THIS SITE!

15 November 2023
Unprompted review
Rated 1 out of 5 stars

Do not order to Europe

Do not order to Europe
Do not order anything to Europe. The company is sending via UPS and they are known for loosing their packages. This just happened to me - no one knows where are my knives which I ordered more than a month ago. UPS is sending me to my local post office (but God knows which one). The company is sending me tracking number that doesn't work. Can't say anything about knives though, they never came.

4 October 2023
Unprompted review
Rated 1 out of 5 stars

Very disappointed.

After a lot of patience and getting two differnt tracking numbers that dont work I am extremely disappointed. I looked back at the order and I see its 25+ days for shipping which in the world of e-commerce is unheard of!! UPS Worldwide Economy is 5-12 business days. What is going on here? The follow up is slow and I read the other 5 star reviews and it doesnt make sense. I am also an avid follower of the videos on Facebook, again, fantastic quality and content. Two Polish guys living in Ireland and sending knives from the US. Interesting. Really very disappointed and close to cancelling my order.

22 September 2023
Unprompted review
Rated 5 out of 5 stars

Not only are the knives beautiful

Not only are the knives beautiful, they perform like they look. Perfect. We have guests over a lot and are always getting comments on our Dynasty set.

26 July 2023
Unprompted review
Thecookingguild logo

Reply from Thecookingguild

Dear Cheryl,

We can’t thank you enough for your kind words. Your review means a lot to us and lets us know we’re on the right track! It's our pleasure to be of service to you. Thank you!

Best Regards,
The Cooking Guild Team

Rated 5 out of 5 stars

I have the entire Dynasty set

I have the entire Dynasty set, now working on the Nomad series. Better than my Wusthoff or Heinkels(sp?) knives.

5 September 2023
Unprompted review
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Reply from Thecookingguild

Dear Lynda,

Thank you for your awesome review! Your commitment as a customer is much appreciated. We look forward to serving you again in the future. Happy Cooking!

Stay safe!

Best Regards,
The Cooking Guild Team

Rated 5 out of 5 stars

Great made , highly durable and sharp

Nothing went wrong , quality blades at a good price

2 March 2023
Unprompted review
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Reply from Thecookingguild

Dear Jeremiah

Your review is incredible! It's lovely to hear that you are pleased with our knife. Thank you for sharing your rating with us and the community. It's people like you that inspire us.

Thanks again and stay safe!

Best Regards,
The Cooking Guild Team

Rated 5 out of 5 stars

Amazing purchase and "GREAT" customer service!!!

I recently purchased the ONYX Damascus Steel Cleaver and it unfortunately was lost in the mail. When I reached out to customer service to explain the situation "Eddie" quickly reacted to place another order and have it shipped right away. I'm extremely happy with my purchase and I believe I'll only be ordering knives from the Cooking Guild from now on. Keep providing amazing customer service!!!

20 August 2023
Unprompted review
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Reply from Thecookingguild

Dear Juan,

Thank you for the fantastic review and for taking the time to share your feedback with us. The Cooking Guild works hard to meet expectations like yours, we are ecstatic that we met that mark!

Thanks again and Stay safe.

Best Regards,
The Cooking Guild Team

Rated 5 out of 5 stars

easy to sharpen

easy to sharpen. I own 3 of them.

24 August 2023
Unprompted review
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Reply from Thecookingguild

Dear D L,

We can’t thank you enough for your kind words. Your review means a lot to us and lets us know we’re on the right track!

It's our pleasure to be of service to you.

Thank you!

Best Regards,
The Cooking Guild Team

Rated 5 out of 5 stars

Love at first sight....3 months in and still in love!

I've been using my knife set for 3 months and I am in love! The knives are so well balanced, comfortable to use and most importantly....still SO SHARP. Also, The Cooking Guild has created an incredible community which is so inclusive and provides such delicious recipes! Will 100% be purchasing again for all my friends who cook and highly recommend to anyone whos looking for a great knife!

23 August 2023
Unprompted review
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Reply from Thecookingguild

Dear Arlen,

Thank you for the wonderful review and for taking the time to share your feedback with us. Kind folks like you make our job a pleasure.

We’d like to thank you again for purchasing our product and for the opportunity to serve you!

Thanks again and stay safe!

Best Regards,
The Cooking Guild Team

Rated 5 out of 5 stars

Literally best knives ever used hands…

Literally best knives ever used hands down! I’ve dabbled using a few different “chef knives” and these are most definitely the best performance, as well as amazing looking, with quality materials. Highly recommend them! Post videos all the time on IG with them @TheRelentlessBp

Thanks Again The Cooking Guild 🙏🏻🙌🏻❤️

16 August 2023
Unprompted review
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Reply from Thecookingguild

Dear Brandon,

We are incredibly grateful that you took the time out to leave us a 5-Star review! Our team is thrilled to receive such a great rating. We appreciate having you as a customer and look forward to serving you again.

Happy Cooking!

Thank you and stay safe!

Best Regards,
The Cooking Guild Team

Rated 5 out of 5 stars

I just got my filet knife last night…

I just got my filet knife last night and can't wait to use it. I've ordered a full set of Nomad knives for my daughter for Christmas
She saw my filet knife and she literally was drooling. I ordered one of the knives from this demonstration and a Nomad slicing knife. I just wish it hat the fork to go with it.

6 August 2023
Unprompted review
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Reply from Thecookingguild

Dear Mary,

Thank you for sharing your wonderful feedback! We are happy to hear that you are enjoying the knife. Happy Cooking!

Thanks again and stay safe!

Best Regards,
The Cooking Guild Team

Rated 5 out of 5 stars

Bloody good set of knifes.

Found the knife set was what it states to be.
(Amazing steal and not flimsy)
I have the Dynasty Series and had my set since March 2023 and still have not needed to sharpen them.
We use them every day. My favourite is the Dynasty Series Santoku it’s a perfect all rounder knife.
All in all a bloody good set of steal. 👍
Some of my friends and family have also purchased a few of the same style knifes.

Just waiting for the sheaths now and I’ll be all set 👍

1 March 2023
Unprompted review
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Reply from Thecookingguild

Dear Chris,

This review made our day! We are so grateful for your kind words. You can always visit our website for more exciting must-have knives!

We can't wait to be of service to you again soon!

Thank you!

Best Regards,
The Cooking Guild Team

Rated 5 out of 5 stars

Nomad Petty Knife

We received the knife within a few days of ordering. We really like the knife and use it daily.

Luke

4 August 2023
Unprompted review
Thecookingguild logo

Reply from Thecookingguild

Dear Luke,

Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

Happy Cooking!

Best Regards,
The Cooking Guild Team

Rated 5 out of 5 stars

Amazing Quality - Excellent Customer Service

Overall my experience with your company has been great. Your website is very user friendly - finding the knives I wanted to purchase was easy. Delivery and packaging was great - knives came as depicted, brand new in packaging - and fast delivery. No issues on use and durability. Overall very satisfied with the company and the knives.

27 July 2023
Unprompted review
Thecookingguild logo

Reply from Thecookingguild

Dear Pietro,

Your review made our day! We couldn't be happier to hear that you are enjoying the knives. It will make cooking more fun and easier!

We can't wait to be of service to you again soon.

Thank you and stay safe!

Best Regards,
The Cooking Guild Team

Rated 5 out of 5 stars

I got the dynasty series santoku knofe…

I got the dynasty series santoku knofe hands down the sharpest and best knife I have ever held highly recommended

21 July 2023
Unprompted review
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Reply from Thecookingguild

Dear Cesar,

This review made our day! We are so grateful for your kind words. You can always visit our website for more exciting must-have knives!

We can't wait to be of service to you again soon!

Thank you!

Best Regards,
The Cooking Guild Team

Rated 5 out of 5 stars

I purchased this for my husband and he…

I purchased this for my husband and he has nothing but good things to say! Everything arrived perfectly.

31 May 2023
Unprompted review
Thecookingguild logo

Reply from Thecookingguild

Dear Tucker,

Thank you for sharing us your experience with our knife and for taking the time to leave us a 5-star rating – it’s much appreciated!

Happy Cooking!

Best Regards,
The Cooking Guild Team

Rated 2 out of 5 stars

First time was good, Second time not so much.

I have made two purchases with The Cooking Guild. My first one was about a month ago. Everything shipped very timely and with no issue. Second time was a week ago. Made the purchase on July 10th and now its July 18th and have received no communication. I sent several emails and no response. I finally tracked down the fullfillment warehouse in Utah that ships the products. Well I spoke to a very nice person that told me oh yes we we have your order but because an item is on backorder the policy is ship all or nothing, Would have been nice to get an email or anything from TCG to explain this. She said well email them and tell them to ship out what is ready. If I could get an email response maybe I would.

9 July 2023
Unprompted review
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Reply from Thecookingguild

Dear Kenneth,

Thank you for raising this matter with us and we sincerely apologize as our Hand Forged Knives are no longer available. To fully resolve the issue, our support agents wants to confirm if you wish to be refunded or replace it with a different knife equivalent to you first order. I suggest to email back and let our support agents know your decision moving forward. Thank you!

Regards,
The Cooking Guild Team

Rated 5 out of 5 stars

Top Notch Knives

The quality and craftsmanship of the knives is amazing, better than I thought it would be. Sharp, very sharp. I will absolutely be purchasing more knives. So worth the investment.

22 July 2022
Unprompted review
Thecookingguild logo

Reply from Thecookingguild

Dear Customer,

We're really grateful and appreciate you taking the time to share your rating with us. We are looking forward to being of service to you again soon!

Thank you.


Best Regards,
The Cooking Guild Team

Rated 5 out of 5 stars

Bushcraft Fillet Knife is AWESOME

My wife gave me a Bushcraft Fillet Knife this past Christmas. I waited until salmon fishing season to use it was it was definitely worth the wait!!! It filleted my salmon with ease and I even used it to descale the fish. It’s so sharp that o had to use the back of the blade when descaling to avoid cutting through the skin! Best fillet knife I’ve ever used!!!

3 July 2023
Unprompted review
Thecookingguild logo

Reply from Thecookingguild

Dear Andy,

We're really grateful and appreciate you taking the time to share your rating with us. We are looking forward to being of service to you again soon!

Thank you.


Best Regards,
The Cooking Guild Team

Rated 5 out of 5 stars

My wife got me the dynasty hero set for…

My wife got me the dynasty hero set for Christmas thirst knifes are high quality and sharp keep an edge very well very impressed had a minor defect in a blade and the customer service experience has been fast and amazing highly recommend these knoves

1 July 2023
Unprompted review
Thecookingguild logo

Reply from Thecookingguild

Dear Jeremy,

Your review made our day! We couldn't be happier to hear that you are enjoying the knives. It will make cooking more fun and easier!

We can't wait to be of service to you again soon.

Thank you and stay safe!

Best Regards,
The Cooking Guild Team

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