The CPAP Store Reviews 204

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 195 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the competitive pricing, often noting significant savings compared to other retailers. Many people are also very satisfied with the product selection and quality, finding exactly what they need. The ordering process is frequently described as easy and straightforward, contributing to a positive overall experience. Reviewers also highlight the exceptional delivery service, with many receiving their orders quickly and in perfect condition. The customer service is also highly regarded, with people appreciating the efficient and helpful assistance provided. However, some customers were not happy with the company's policy regarding price matching or returns for products that did not fit, even if unused.

What people talk about most

Price

Consumers express satisfaction with the pricing, often finding it to be significantly lower than local... See more

Product

Reviewers mention positive feedback about product. Customers are pleased with the product price points, which... See more

Order

Clients share positive opinions on order. Customers consistently praise the ease and speed of the ordering... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the fast and prompt... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the prompt,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My first order with the CPAP Store was for nasal pillows for my ResMed Airsense mask. They were literally the exact same Brevida brand I have purchased from my medical supplies retail store but at 1/2... See more

Rated 5 out of 5 stars

My recent purchase from The CPAP Store was one of the best online shopping experiences ever. Their CPAP prices are way below that of our local clinics and their telephone assistance was quick and eff... See more

Rated 5 out of 5 stars

The CPAP Store has been fantastic! Debra was knowledgeable and patient in answering all my questions, making sure I found the right equipment. Excellent customer service, amazing prices (make sure y... See more

Rated 5 out of 5 stars

A little bit annoying that you need to create an account in order to view the prices; however, after creating an account I was pleased with the competitive prices. I ordered a CPAP machine and it arri... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

204 reviews

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Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Website is very user friendly

Website is very user friendly. Selection and availability of stock is great. Items are shipped promptly. All the best brands are available. Have recommended this site to friends and family.

25 January 2026
Unprompted review
Rated 5 out of 5 stars

We ordered a part for my wife’s oxygen…

We ordered a part for my wife’s oxygen concentrator explaining we needed it in a hurry. The staff let us know when it was shipped and when we could expect it. Unfortunately, something happened with Canada Post shipping and the part did not arrive. We tried to work with Canada Post to find it but to no avail. We contacted the CPAP store again and they sent another part out priority post at no extra cost and we received it the next day. Sincere thanks for your excellent customer service. We would not hesitate to order from you again.

21 January 2026
Unprompted review
Rated 5 out of 5 stars

Can’t beat this!

Excellent and informed customer service. Rapid shipping. Unbeatable prices compared to my local store. At least 60% cheaper.

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and knowledgeable staff!

The CPAP Store had posted a reel on Facebook which enabled me to send a message and ask questions. There are a lot of variables when purchasing a CPAP and supplies. They responded quickly and offered good advice on what my choices were. This is a great company!!!

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Should have bought these years ago

Was super easy to navigate the website and I was able to find the item to fix my problem. I became allergic to silicone but I found mon silicone nasal pillows for my mask. Fast delivery and these new nasal pillows are amazing. Thank you so much guys. Very happy.

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Recommended provider

During a hospital stay my water reservoir and primary hose were damaged. None of the local sellers had any stock and one that claimed they did sent me the wrong reservoir. Twice. I found The CPAP Store online. Everything in stock, very fair pricing and reasonable cost for delivery. Ordered and received ship notification the next day. Arrived in two days although Canada Post misplaced it on delivery but I have everything now. All working perfectly. I will definitely use this company again because those reservoirs are pretty poorly made and hoses tear at the joints from time to time. A great service provider

13 January 2026
Unprompted review
Rated 5 out of 5 stars

I am very pleased with my CPAP mask…

I am very pleased with my CPAP mask order. My numbers have decreased significantly in the last couple of days. Tristian was very helpful with selecting a mask that fit my needs. The product arrived quickly and I was able to use the mask right away. Easy set up and I had a wonderful sleep. I will definitely order again in the future.

10 January 2026
Unprompted review
Rated 5 out of 5 stars

Able to provide my original mask!

The website was easy to navigate.
They had the mask that I have always used for the last 25 years!
Local companies could not supply and I did not want to have to get used to a different mask.
Thank you CPAP STORE!

7 January 2026
Unprompted review
Rated 1 out of 5 stars

Worse quality already started leaking

Worse quality already started leaking

1 January 2026
Unprompted review
The CPAP Store logo

Reply from The CPAP Store

Hi Raees,

Thank you for your feedback!

We strictly stock genuine products from the leading CPAP manufacturers such as ResMed, Fisher & Paykel, and Philips Respironics. As a retailer, we ensure you receive authentic equipment, though we do not have direct control over the manufacturing production of these brands.

Most of our products are covered by a 90-day manufacturer warranty for defects. Please email our team at info@thecpapstore.ca so we can look into your order and determine if this can be replaced for you under warranty.

Warm Regards,
The CPAP Store

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