The Credit Pros Reviews 4,168

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 2,142 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and genuine interest in assisting with credit issues, making interactions feel personal and professional. The customer service is frequently highlighted as exceptional, with many appreciating the clear explanations and supportive approach. People describe the overall service as smooth, easy, and efficient, noting that the company makes the credit repair process understandable and stress-free. However, some people were dissatisfied with the follow-through on promises, mentioning that initial contacts felt like sales pitches rather than genuine assistance. A few other people also felt that there was a lack of contact from specialists after the initial onboarding, leading to unmet expectations regarding consultations.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, politeness, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness, knowledge,... See more

Service

Reviewers highlight positive aspects of service, with many recommending it for credit repair due to the... See more

User experience

Customers consistently note positive experiences with user experience, often describing it as personal, easy... See more

Customer communications

Customers had ambiguous experiences with contact, with some reporting positive interactions where their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Probably some of the best customer service I have had in awhile, every one is so friendly, knowledgeable and really helpful . It's not overwhelming neither, or fake. You can tell they have an honest i... See more

Company replied

Rated 5 out of 5 stars

I want to give a shout out to Mr. Push for, being such a Awesome employee at credit pros for, my disability check has been cut off plus, I was in a car accident last year in August of 2025 and all I e... See more

Company replied

Rated 5 out of 5 stars

Spoke with someone from credit pros about the process of building credit to get my score up, he was very helpful and described everything so I could completely understand what the process entailed. I... See more

Company replied


Company details

  1. Credit Counselling Service
  2. Financial advisor

Written by the company

The American consumer's choice for credit repair. The Credit Pros have improved the lives of thousands of consumers by repairing some of the most damaged credit reports in America. The Credit Pros are an Inc. 5000 recipient two years and running, while also boasting an accredited A+ rating with the BBB.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 72% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(4,168)

1,843 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excited to get this credit back in…

Excited to get this credit back in shape! Thanks for the help!

17 June 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thanks for the fantastic review, Kathryn! We're thrilled to hear you're excited about getting your credit back on track. Our team is here to support you every step of the way. Let's make great progress together!

Rated 5 out of 5 stars

Tommy Potter was an excellent customer…

Tommy Potter was an excellent customer service representative and he was very thorough and attentive with all of my questions

15 June 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, Danielle! We're thrilled to hear about your positive experience with Tommy. Our team is dedicated to providing thorough and attentive service, and it’s great to know that we met your expectations. We appreciate your feedback!

Rated 5 out of 5 stars

Mika was more than helpful

Mika was more than helpful. She exhibited wonderful costumer service and great mannerisms. I would definitely refer any of my friends and family to your services.

15 June 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, James! We're thrilled to hear about your positive experience with our team. Providing excellent customer service is our priority, and we're grateful for your referrals. We look forward to assisting you and your loved ones in the future!

Rated 5 out of 5 stars

Great experience

Great service

12 June 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your fantastic feedback, Issac! We're thrilled to hear you had a great experience with our service. We’re committed to providing top-notch support and appreciate your recognition!

Rated 5 out of 5 stars

IF YOU WANT A PROFESSIONAL COMPANY TO…

IF YOU WANT A PROFESSIONAL COMPANY TO HELP YOU WITH YOUR CREDIT SCORE THEN CREDIT PROS IS THE COMPANY YOU WANT TO USE THEY REALLY CARE ABOUT YOU SS A PERSON

12 June 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your kind words, Bill! We're thrilled to hear that you had a positive experience with us. Helping our clients improve their credit scores is our top priority, and we truly value the personal connections we build along the way.

Rated 5 out of 5 stars

Very professional and personable

Very professional and personable. After speaking with my representative I felt like I will be learning a lot about repairing ,boosting and maintaining a worthy credit score.

12 June 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, Cephas! We're thrilled to hear that you had a positive experience and felt well-informed about credit repair. Our team is dedicated to helping our clients achieve their financial goals. We're here to support you every step of the way!

Rated 5 out of 5 stars

They were extremely helpful!

They were extremely helpful!

12 June 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your valuable feedback, Melinda! We're thrilled to hear that our team was able to assist you. Your satisfaction means a lot to us, and we look forward to helping you again in the future!

Rated 5 out of 5 stars

The staff was very helpful and very…

The staff was very helpful and very knowledgeable an informed me about my credit score and credit report that I didn’t understand.

12 June 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your kind words! We’re delighted to hear that our staff were helpful, knowledgeable, and able to explain your credit score and credit report in a way that was easy to understand. Helping our clients feel informed and confident about their credit is one of our top priorities. We appreciate your feedback and thank you for choosing The Credit Pros!

Rated 5 out of 5 stars

Fast Communication.

11 June 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your feedback! We’re glad to hear you had a positive experience and found our communication fast and efficient. We appreciate your support and look forward to continuing to assist you on your journey.

Rated 5 out of 5 stars

I want to give a shout out to Mr. Piyush

I want to give a shout out to Mr. Push for, being such a Awesome employee at credit pros for, my disability check has been cut off plus, I was in a car accident last year in August of 2025 and all I ever want is my credit score to get back on track. Thanks credit pros for everything

11 June 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, Katrina! We’re thrilled to hear about your positive experience. It's wonderful to know we could assist you in getting back on track with your credit. Your support means a lot to us, and we're here to help every step of the way!

Rated 5 out of 5 stars

Great customer service answered all my…

Great customer service answered all my questions

11 June 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your wonderful feedback, Leanna! We're thrilled to hear you had a positive experience with our customer service team. Your satisfaction is our top priority, and we look forward to assisting you again in the future!

Rated 5 out of 5 stars

Credit Pros keeps it simple no made up…

Credit Pros is a really great service I love that they make where the payments are simple and will walk you through every step of the way

10 June 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your fantastic review, Kenneth! We're glad to hear you appreciate our straightforward approach. Our goal is to provide transparent services without hidden fees. Your feedback motivates us to keep delivering exceptional experiences!

Rated 5 out of 5 stars

Really helped improve my credit.

11 June 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thanks for the fantastic review, Demetrick! We're thrilled to hear that our services have made a positive impact on your credit. Your success is our priority, and we’re here to support you every step of the way!

Rated 5 out of 5 stars

The Credit Pros Are Compassionately Working Hard

The Credit Pros understand my situation and are working hard for me to dispute old charges that should have dropped off due to finishing purchase arrangements and various other reasons, I saw and increase the next morning. I appreciate their assistance and helping me to correct mistakes of the past

8 June 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, Steven! We're thrilled to hear that our team is making a positive impact on your credit journey. Your success is our priority, and we're glad to assist you in resolving those old charges. We appreciate your trust in us!

Rated 5 out of 5 stars

Very well explained

Professional, understanding and very well explained. The experience was not as bad as I originally anticipated

5 March 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, Ken! We’re thrilled to hear that your experience exceeded your expectations. Our team strives to provide clear and supportive service, and it’s great to know you felt that. We appreciate your feedback and look forward to assisting you further!

Rated 5 out of 5 stars

Great customer service and very…

Great customer service and very detailed so you can understand.

10 June 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your fantastic review! We're thrilled to hear that you appreciated our customer service and clarity. Our team is dedicated to making the experience as smooth as possible, and it's great to know we hit the mark for you!

Rated 5 out of 5 stars

The credit pros are awesome they fast…

The credit pros are awesome they fast and very straight forward.

10 June 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your kind words! We're thrilled to hear you had a great experience with us. Our team works hard to provide fast and straightforward service, so your feedback means a lot. We appreciate your support!

Rated 5 out of 5 stars

Putting Trust in the Credit Pro's

Rep Insured me that my credit scores will go up substantially in 30 days..

8 June 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thanks for the fantastic review, Rick! We're thrilled to hear that you're feeling confident about your credit improvement. Our team is dedicated to helping you achieve your goals, and we can't wait to see your progress!

Rated 5 out of 5 stars

Great experience knowledgeable staff…

Great experience knowledgeable staff great experience so far

10 June 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your kind words, Carolyn! We're thrilled to hear you had a great experience with our knowledgeable staff. Your satisfaction is our priority, and we look forward to continuing to support you on your journey!

Rated 5 out of 5 stars

I truly appreciate that there are…

I truly appreciate that there are actual people that share stories and experiences with the company they work for.

10 June 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your kind words! We're thrilled to hear that you value the personal touch and shared experiences from our team. Building genuine connections is important to us, and we appreciate your recognition. Your support means a lot!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look