The Credit Pros Reviews 4,168

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 2,142 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and genuine interest in assisting with credit issues, making interactions feel personal and professional. The customer service is frequently highlighted as exceptional, with many appreciating the clear explanations and supportive approach. People describe the overall service as smooth, easy, and efficient, noting that the company makes the credit repair process understandable and stress-free. However, some people were dissatisfied with the follow-through on promises, mentioning that initial contacts felt like sales pitches rather than genuine assistance. A few other people also felt that there was a lack of contact from specialists after the initial onboarding, leading to unmet expectations regarding consultations.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, politeness, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness, knowledge,... See more

Service

Reviewers highlight positive aspects of service, with many recommending it for credit repair due to the... See more

User experience

Customers consistently note positive experiences with user experience, often describing it as personal, easy... See more

Customer communications

Customers had ambiguous experiences with contact, with some reporting positive interactions where their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Probably some of the best customer service I have had in awhile, every one is so friendly, knowledgeable and really helpful . It's not overwhelming neither, or fake. You can tell they have an honest i... See more

Company replied

Rated 5 out of 5 stars

I want to give a shout out to Mr. Push for, being such a Awesome employee at credit pros for, my disability check has been cut off plus, I was in a car accident last year in August of 2025 and all I e... See more

Company replied

Rated 5 out of 5 stars

Spoke with someone from credit pros about the process of building credit to get my score up, he was very helpful and described everything so I could completely understand what the process entailed. I... See more

Company replied


Company details

  1. Credit Counselling Service
  2. Financial advisor

Written by the company

The American consumer's choice for credit repair. The Credit Pros have improved the lives of thousands of consumers by repairing some of the most damaged credit reports in America. The Credit Pros are an Inc. 5000 recipient two years and running, while also boasting an accredited A+ rating with the BBB.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 72% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.9

All reviews

(4,168)

1,843 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

So far they have started sending out…

So far they have started sending out letters on my behalf and has not hesitated and letting me get my credit in order

2 June 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thanks for your feedback, Kieshia! We're glad to hear that you're seeing progress with your credit. We're here to support you every step of the way. If you have any questions or need further assistance, feel free to reach out!

Rated 5 out of 5 stars

Credit Pros is the best platform to…

Credit Pros is the best platform to build your credit. They have flexible ways to help you achieve a credit score that's satisfactory. I'm a satisfied customer. Thank you

1 June 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thanks for the fantastic feedback, Chris! We're thrilled to hear that you found our platform helpful in building your credit. Your satisfaction is our priority, and we're here to support your journey every step of the way!

Rated 5 out of 5 stars

Helping a lot

Helping a lot

28 May 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your feedback! We’re glad to hear we’ve been helping a lot. We appreciate the opportunity to support you and look forward to continuing to assist you on your journey. Please don’t hesitate to reach out if you ever need anything.

Rated 5 out of 5 stars

Was easy to work with

Was easy to work with, explained things well

27 May 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thanks for the fantastic feedback, Lance! We’re thrilled to hear you found our team easy to work with and that we could provide clear explanations. Your satisfaction means a lot to us!

Rated 5 out of 5 stars

Not a scam staff was so helpful

They are disputing my debt saving me money

26 May 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for sharing your experience! We’re happy to hear that our team was able to assist you and provide helpful support throughout the process. It’s great to know the dispute work is helping you save money. We truly appreciate your kind words and your trust in us!

Rated 5 out of 5 stars

Great service

Great service great customer service I'm excited to repair my credit

26 May 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your positive feedback! We’re thrilled to hear that you’ve had a great experience with our customer service team. We’re excited to be part of your credit repair journey and look forward to helping you achieve your financial goals!

Rated 5 out of 5 stars

Credit pros have been very helpful in…

Credit pros have been very helpful in my experience workhdy have helped me raise my credit ratinging along side with them. And give them alot I'd good work done in doing so..

26 May 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for sharing your experience with Credit Pros! We’re glad to hear that our team has been helpful throughout your journey and that you’ve seen improvements in your credit rating. We truly appreciate your kind words and support. Thank you for trusting us to help you achieve your financial goals!

Rated 5 out of 5 stars

I always received good customer service…

I always received good customer service support, answers questions and listens with out being interrupted.
I'm not rushed off the phone,
Feel better once my problems are resolved.

20 April 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, Cocoa! We're thrilled to hear you had a great experience with our customer service team. Listening and providing support is our top priority, and it's wonderful to know you felt heard and valued. We appreciate your feedback and look forward to assisting you again!

Rated 5 out of 5 stars

I want thank Max for everything he has…

I want thank Mac for everything he has done for me. He is getting back on track with credit and I want to give the biggest thank you ever.

21 May 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, Camille! We’re thrilled to hear about your positive experience with Mac. Helping our clients get back on track with their credit is our top priority. Your kind words mean a lot to us!

Rated 1 out of 5 stars

* WARNING THIS COMPANY IS A SCAM AND…

* WARNING THIS COMPANY IS A SCAM AND UNDER FRAUD INVESTIGATION **
We contacted credit pros as everyone does to help our credit scores, MY wife and I BOTH signed up for services promised. The credit scores would change after disputes after 30 days, then again after 60 days.. 200 points within 60days is the advertisement... Credit Pros scammed over $2000.00 from myself and wife and niether of our scores changed..NOT EVEN 1 POINT.. We found out 20 days after we signed up that CREDIT PROS was under FRAUD ALERT and was being investigated for this very same thing.. WE IMMEDIATELY WROTE AND CALLED TO CANCEL SERVICES..because Credit Pros had no done their job, and our credit never changed and disputes were NEVER DONE! yet they took money from our accounts every month in 3 different way totaling over 2000.00 and 7 months later credit still has NOT CHANGED A SINGLE POINT..They refused to cancel on documented 13 emails and 7 phone calls.. I then files a victems fraud report with the STATE POLICE and were informed they are doing this same fraud nation wide and we're under federal investigation.. We contacted once more to tell Credit Pros what we found and their money back guaranty and right to cancel they outright refused..We now have contacted the authorities and our bank. We filed fraud claims with both and the bank refunded ALL MONIES under the consumers fraud act..
DO NOT DO BUSINESS WITH CREDIT PROS OR FACE THE THOUSANDS WE DID IN LOSS, DISRESPECT AND DOWNRIGHT SCAMMING TO MAKE A BUCK.. 2000.00 FROMUS.. HOW MANY OTBERS NATIONWIDE ARE PART OF CREDIT PROS SCAM..DONT BE THEIR NEXT MARK.. BEWARE.

5 January 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for sharing your feedback. We were unable to locate an account associated with this review, which prevents us from looking into your concerns further. We'd encourage you to reach out to our Client Success team directly so we can work toward a resolution. You can contact them at 973-233-4388 or email support@thecreditpros.com. We hope to connect with you soon.

Rated 5 out of 5 stars

Daniel gave excellent service

Daniel gave excellent service. Highly recommended.

22 May 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, Joan! We're thrilled to hear that Daniel provided you with excellent service. Your recommendation means a lot to us. We appreciate your support and look forward to serving you again!

Rated 5 out of 5 stars

Thank you!

Thank you so much for your help in helping my husband and I understand our credit and for helping us fix it.

21 May 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you so much for your kind words! We’re truly grateful for the opportunity to help you and your husband better understand your credit and work toward your financial goals. It’s always rewarding to know our team made a positive impact. Thank you for trusting us to be part of your journey!

Rated 5 out of 5 stars

I joined The Credit Pros May of 2026

I joined The Credit Pros May of 2026. They have been very helpful and I am seeing results.

7 May 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, Sherolyn! We're thrilled to hear that you found our team helpful and that you're seeing positive results. Your success is our priority, and we look forward to continuing to support you on your credit journey!

Rated 5 out of 5 stars

Great service…very informative

Great service…very informative

21 May 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, Kareem! We're thrilled to hear you found our service informative. Your feedback motivates us to keep providing top-notch support. We appreciate you taking the time to share your experience!

Rated 5 out of 5 stars

Had a great Chat with Tommy Potter at…

Had a great Chat with Tommy Potter at The Credit Pro, looking forward too making my credit grow.

21 May 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, Susanne! We're thrilled to hear about your positive experience with Tommy. We're excited to support you on your journey to better credit. If you have any questions or need assistance, we're here to help!

Rated 5 out of 5 stars

the process was fast and easy

the process was fast and easy. David tidwell was amazing and very trustworthy

20 May 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your fantastic feedback, Eric! We're thrilled to hear that you found the process fast and easy. David truly is a valued member of our team, and we appreciate you highlighting his trustworthiness. Your satisfaction means a lot to us!

Rated 5 out of 5 stars

The agent was extremely helpful and…

The agent was extremely helpful and patient, explaining the way the Credit Bureaus operate and the Services that the Credit Post can provide.
I recommend this company.

19 May 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your fantastic review, Isaac! We're thrilled to hear that our agent provided helpful insights and guidance. Your recommendation means a lot to us, and we’re here to support you anytime you need assistance with your credit journey.

Rated 1 out of 5 stars

Just Another Scam

I searched for a credit repair company to help me with some inaccuracies on my credit reports. I found the credit pros having very good reviews on trust pilot, and without having knowledge of their process, I was unable to discern that these were unreliable reviews, as most of the dates were within the 45 to 60 day (response time) window it takes to see results. Therefore, I went to their website, paid their fee for subscription and attempted to begin to identify the misinformation on my credit reports from the 3 major agencies. I found that I was only allowed to access one agency, and in fact only one area (credit inquiries) - this was as far as I was permitted to proceed. The on boarding process promised a consultation with a repair specialist, so I figured I could address the problems at that point. I continued to explore the members area to continue the identification of issues I needed addressed on their website. In four days, no emails were received. No contact of any kind by specialists or consultants - the only evidence of progress was the charge on credit card. When I had determined, there was nothing more I could do on the members website I initiated a chat and confirmed this. I ask for cancellation of my subscription and a refund. The bot in the chat window referred me to Robert who offered excuse after excuse and attempted to convince me to allow the to continue to ride the so-called 45-60 day investigation time frame so that my fees could be escalated to an additional $197.00/month@likely two additional monthly charges by that time. I have previously disputed erroneous information myself in the past at a much faster rate for only the cost of my own time. Unfortunately, I thought it might be easier to allow someone else to do this for me, but I was wrong.

16 May 2026
Unprompted review
Rated 5 out of 5 stars

Great process

Great process. So far a good experience. Customer service was great.

19 May 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your positive feedback, Richie! We're thrilled to hear that you're having a good experience and appreciate your kind words about our customer service. We're here to support you every step of the way!

Rated 5 out of 5 stars

Very good customer service and very…

Very good customer service and very good communication

18 May 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, April! We're thrilled to hear you had a great experience with our customer service and communication. Your feedback motivates us to keep delivering top-notch support. We appreciate your kind words!

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