Thecrystalorbs Reviews 17

The shipment got delayed, but everything did got delivered with ease after reaching out.

Fast service and high quality items, I will definitely come bacck

Accidentally I ordered wrong one, but after contacting the store everything was fixed the same day. Great experience

Bought one as a gift for my boyfriend, and he absolutely loved it. So happy, this is going to be my new go to gift for friends and family members!!

I ordered 3 orbs, buy 2 get 1 for free. They just arrived and i’m really happy with them. I will recommend this to my friends!

I dont know what all of these negative reviews are about, probably competition company's. I bought a couple for my little brother, and they look exactly like they are on the site.
Would definitely recommend to anyone who loves pokemon

Perfect!

I am really happy with My order. Very good people behind this site. Very loved the products ass well. Will order soon again.

Crystal orbs delivered the item to the wrong house. I could see in the delivery pictures that it wasn't my house. But they wouldn't do anything to assist or help me. Horrible customer service. So disappointed.

I placed an order in December and received a shipping notification on 12/22/25. According to the tracking information, the package has not moved from its location since 01/08/26. I’ve contacted customer service twice and have not received a response. As of today, 01/22/26, I still have not received my order, any communication from the company, or an update—tracking continues to show the shipment as stuck.

Came with so many visible scratches, asked for return, no response. After I sent emails 3 times they responded by saying they would ship new ones and offered no option of returning.

I just received my items after a few weeks of waiting. Yes, they do ship from China; had I known, I wouldn't have bought them, since they didn't arrive in time for Christmas.

They are a LOT smaller than expected! On the website, the images are zoomed in to make them look better. The base is of extremely cheap quality.

You can't return them without paying $17, so in conclusion, I wouldn't recommend buying from them.

No way to tell where this company is set up no matter how much I Google. After 2 weeks it finally says shipped but I got nervous when it said it was handed over to a plane.
I wasn't made aware this was a foreign company before purchasing so I was not ready to pay the new import fees from foreign countries to America. I feel tricked and as if the time they waited to ship was just to make sure that I could cancel the charge because it had long gone through.

I placed an order on the 22nd of November, it’s now the 18th of December and it still hasn’t arrived, have contacted the company and they’ve said they’re investigating but I’ve told them since there has been no update on the tracking since the 8th December that it would be lost and I want a refund, I’ve since had no response.
Looking on their social media, many people have had the same problem. Also had no idea I would be ordering from china.

We placed a large wholesale order with The Crystal Orbs and everything went perfectly from start to finish. Communication was fast and professional, the quality of the crystal orbs exceeded our expectations, and the packaging was excellent for retail. Shipping was smooth and on time, even for a bulk order. Our customers love the product and we’re already preparing a repeat order. Very happy with this partnership and highly recommended for wholesalers!!!