I have used The Currency Account 3 times in the last 2 years for large amounts. You can all understand how uncomfortable it feels to hand your money over however I must say that all transfers were per... See more
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I am using currency account nearly an year now. it is an online based company who provide both competitive exchange rates and flat and variable remit charge/fee simulteniously. Bit complicated procees... See more
Company replied
The basic service is ok. However the rates they give are now nowhere near as competitive as they used to be. They can fluctuate depending on time of day and the day of the week (or weekend) whi... See more
Company replied
Had a great experience end to end. I opened my account, then called to ask questions about the process, how it works, all fees, etc. I think if you proactively call and speak to someone you're likely... See more
Company replied
Company details
Information provided by various external sources
The Currency Account is a fintech multi-currency e-banking and international payments platform. Payments can be made to over 200 countries. The company also provides hedging and risk-management services for those looking to manage their currency exposure. The business is a trusted partner for a fast-growing portfolio of brands worldwide. Authorised by the Financial Conduct Authority (FCA) under the Electronic Money Regulations & the Payment Services Regulations.
Contact info
160 Fleet Street, EC4A 2DQ, London, United Kingdom
- +44 207 014 3344
- support@thecurrencyaccount.com
- thecurrencyaccount.com
Excellent efficient service
19 August 2019
Unprompted review
Reply from The Currency Account
Dear Tushar,
Thank you for your 5* review!
We are pleased to hear that you are satisfied with our services and have taken full advantage of the rates we offer.
We will ensure to continue to provide a 5* service for you.
Please feel free to call us on 0207 014 3344 if you require any further assistance.
Thank you once again.
Quick and reliable
have been using Currency Account now for the past 3 years---great service
15 August 2019
Unprompted review
Reply from The Currency Account
Dear Derek,
Thank you very much for your 5* review!
We are pleased to hear that you are so happy with the service you have received from us and we will continue to provide the best all-round service that we can.
Please feel free to call us on 0207 014 3344 if you require any further assistance.
You can also get the latest exchange rates, news, and expert advice by following us on Twitter and LinkedIn, and liking our Facebook page.
Thank you once again.
TCA Support.
Suggestion
I suggest that The Currency Account should send a monthly account summary out to customers if they hold funds. Great site to work with.
13 August 2019
Unprompted review
Reply from The Currency Account
Dear Brian,
Thank you for your feedback. We are pleased to announce that we are working on a project which will offer a range of new features for our customers when they login to their online account, including the ability download statements.
This should be available in the coming months and we look forward to receiving more feedback from you once that is up and running.
Please feel free to call us on 0207 014 3344 if you require any assistance.
Thank you once again.
TCA Support
The best
The best exchange rate I have found, efficient service, and getting hold of a real person by phone is always very easy and quick, should one have to query anything. I will continue to use the Currency Account.
11 August 2019
Unprompted review
Reply from The Currency Account
Dear Catherine,
Thank you for your 5* review!
We are very pleased to hear that you are happy with our online service as well as our customer support. We will continue to provide the best service that we can for you.
Please feel free to call us on 0207 014 3344 if you require any assistance.
Thank you once again.
TCA Support
Reply from The Currency Account
Dear Mr Di Mascio
Thank you for your 5* review!
We believe in offering a service that is prompt, efficient and easy for our customers to use so your feedback is greatly appreciated.
Please feel free to call us on 0207 014 3344 if you require any assistance.
Thank you once again.
TCA Support
Excellent costumer services at home and…
Excellent costumer services at home and abroad.
31 July 2019
Unprompted review
Reply from The Currency Account
Dear Hashim,
Thank you for your 5* review!
We are very pleased to hear that you are happy with our services and we will continue to provide the best service we can.
Please feel free to call us on 0207 014 3344 if you require any assistance.
Thank you once again.
TCA Support
Reply from The Currency Account
Dear Jackie,
Thank you for your 5* review!
We believe in offering a service that is indeed prompt, efficient and easy for our customers to use so your feedback is greatly appreciated.
Please feel free to call us on 0207 014 3344 if you require any further assistance.
Get the latest exchange rates, news, and expert advice by following us on Twitter and LinkedIn, and liking our Facebook page.
Thank you once again.
TCA Support
Definitely Recommended...
Have been with the Currency Account a couple of years now, and I am very happy with it so far, it makes life a lot easier and simpler when it comes to exchange and transfer currency, and it is much cheaper than doing it through high street banks. Definitely recommended!
13 July 2019
Unprompted review
Reply from The Currency Account
Dear Xuelong,
Thank you very much for your 5* review!
We are pleased to hear that you are satisfied with our services and have taken full advantage of the rates we offer.
Please feel free to call us on 0207 014 3344 if you require any further assistance.
Get the latest exchange rates, news, and expert advice by following us on Twitter and LinkedIn, and liking our Facebook page.
Thank you once again.
TCA Support
Simple and quick
Simple and quick. The money is transferred within 24hrs
13 July 2019
Unprompted review
Reply from The Currency Account
Dear David,
We appreciate your 5* review greatly!
We believe in offering a service that is indeed prompt, efficient and professional as we value our customers greatly.
Please feel free to call us on 0207 014 3344 if you require any further assistance.
Get the latest exchange rates, news, and expert advice by following us on Twitter and LinkedIn, and liking our Facebook page.
Thank you once again.
TCA Support
Good service but too expensive delivery…
Good service but too expensive delivery charges for travel money
12 July 2019
Unprompted review
I only contact The Currency Account…
I only contact The Currency Account when we go on holiday or send gifts of money.
They have a lovely lady called Hattice who is very caring and laid back. She slowly talks me through everything enabling me to carry out the transactions online.
Without her I would not have the courage to do it myself.
Monica
11 July 2019
Unprompted review
Reply from The Currency Account
Dear Mrs Sawitz,
Thank you very much for your 5* review!
We believe in offering a service that is indeed prompt, efficient and professional as we value our customers greatly. We are very pleased to hear that Hatice was able to assist you through out your transaction.
We will ensure to continue to provide a 5* service for you.
Please feel free to call us on 0207 014 3344 if you require any further assistance.
Thank you once again.
TCA Support
Quick currency, good rates and intuitive tool
Have had this app for some time and it is great, easy to use, effective and good security follow up when sending payments. The only thing that 'gets' me slightly is the high cost of having travel money delivered £15 per transaction. But sending funds to anywhere in the world is great, just £5 for standard delivery and the exchange rates are always competitive.
5 July 2019
Unprompted review
Reply from The Currency Account
Dear Donna-Leigh,
Thank you for your feedback. We are pleased to hear that you are happy with the security procedures we have in place.
Please feel free to call us on 0207 014 3344 if you require any assistance.
Get the latest exchange rates, news, and expert advice by following us on Twitter and LinkedIn, and liking our Facebook page.
Thank you once again.
TCA Support
Reply from The Currency Account
Dear Mr Pierpoint,
Thank you very much for your 5* review!
We are pleased to hear that you are happy with our services and we will continue to provide the best service that we can.
Please feel free to call us on 0207 014 3344 if you require any further assistance.
You can also get the latest exchange rates, news, and expert advice by following us on Twitter and LinkedIn, and liking our Facebook page.
Thank you once again.
TCA Support.
Straight forward and simple to use…
Straight forward and simple to use website. Also the lowest charges i can find.
14 May 2019
Unprompted review
Reply from The Currency Account
Dear John,
Thank you very much for your 5* review!
We are pleased to hear that you are so happy with our services and we will continue to provide the best service that we can.
Please feel free to call us on 0207 014 3344 if you require any further assistance.
You can also get the latest exchange rates, news, and expert advice by following us on Twitter and LinkedIn, and liking our Facebook page.
Thank you once again.
TCA Support.
£150,000 still lost after over 1 month
£150,000 still lost after over 1 month. I attempted to exchange most of my life savings (£150,000) from GBP into USD mid April to avoid potential negative impact of no deal Brexit. The money has since been completely missing. I sent the GBP from my UK bank account and was meant to receive the USD to a UK account a couple of days later but never received them. It is unclear where in the banking system it was lost and attempts to resolve the matter as well as communication have been appalling. It took nearly 2 weeks before The Currency Account even attempted to locate the funds. Multiple deadlines where I was supposed to get more information have been missed and I am still none the wiser. The staff know that this is most of my money and yet most of them display very little sympathy for the situation and for them it is business as usual. Considering the amount of money missing, I would expect The Currency Account to contact the regularly but I only get updates when I chase the matter. I am now being advised to try and recall the wire but have already been informed that there is a good chance it won't work. No one has informed me what will happen if the monies remain missing. If you want the peace of mind that you get the money you exchanged, do not use The Currency Account
13 May 2019
Unprompted review
Simple and fast way for foreign…
Simple and fast way for foreign exchange. No complaints
8 May 2019
Unprompted review
Reply from The Currency Account
Dear Sid,
We appreciate your 5* review greatly!
We will ensure to continue to provide a 5* service for you.
Please feel free to contact us on 0207 014 3344 if you require any further assistance.
Get the latest exchange rates, news, and expert advice by following us on Twitter and LinkedIn, and liking our Facebook page.
Thank you once again.
TCA Support
US dollar exchange
Excellent service, extremely quick and very competitive.
8 May 2019
Unprompted review
Reply from The Currency Account
Dear Paul,
Thank you for your kind review!
We are pleased to hear that you are satisfied with our services and have taken full advantage of the rates we offer.
We hope to continue to provide a service to you in the future and will aim to always provide a service that is fair, easy and excellent to all of our customers.
Please feel free to call us on 0207 014 3344 if you require any further assistance.
Get the latest exchange rates, news, and expert advice by following us on Twitter and LinkedIn, and liking our Facebook page.
Thank you once again.
TCA Support
All great as usual
6 May 2019
Unprompted review
Reply from The Currency Account
Dear Chris,
We appreciate your 5* review greatly!
We believe in offering a service that is indeed prompt, efficient and professional as we value our customers greatly.
Please feel free to call us on 0207 014 3344 if you require any further assistance.
Get the latest exchange rates, news, and expert advice by following us on Twitter and LinkedIn, and liking our Facebook page.
Thank you once again.
TCA Support
Very helpful friendly and fast service…
Very helpful friendly and fast service from the team
Excellent
26 April 2019
Unprompted review
Reply from The Currency Account
Dear Jonathan ,
Thank you very much for your 5* review!
We are pleased to hear that you are so happy with our services and we will continue to provide the best service that we can.
Please feel free to call us on 0207 014 3344 if you require any further assistance.
You can also get the latest exchange rates, news, and expert advice by following us on Twitter and LinkedIn, and liking our Facebook page.
Thank you once again.
TCA Support.
The basic service is ok but...........
The basic service is ok. However the rates they give are now nowhere near as competitive as they used to be. They can fluctuate depending on time of day and the day of the week (or weekend) while the Oanda market rate remains basically unchanged.
The account data which can be viewed on line is, for me, lacking. I would like to see running balances displayed of GBP and the currency most recently purchased.
While the range of currencies which can be purchased has increased there are still significant gaps in comparison to other Forex dealers.
24 April 2019
Unprompted review
Reply from The Currency Account
Dear Mike,
Thank you for your feedback.
With regards to our rates, these are set to fluctuate in line with rate movements throughout the day. Further information and explanations on our rates, spreads, and weekend trading can be found in our Terms and Conditions at https://www.thecurrencyaccount.com/currency-terms-conditions.html
Also, one of the projects we are currently undergoing to help improve our services and customer experience is the launch of a brand new website which we are pleased to say is not too far ahead in the future. This will provide our clients with access to more features, currencies, and account information, including a running balance and recent trade summary.
We are excited for the upcoming changes and look forward to receiving more feedback once these are up and running.
Please feel free to call us on 0207 014 3344 if you require any further assistance.
Thank you once again.
TCA Support
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