the D Casino Hotel Reviews 4

During my recent stay at this hotel, I experienced a deeply unsettling invasion of privacy when a housekeeper supervisor entered our room without knocking or permission while my wife and I were getting it on. This breach of trust left me feeling vulnerable and unsafe, and unfortunately, the management’s response did little to address the seriousness of the situation. A hotel should be a place of comfort and security, but this experience was anything but. I urge future guests to be cautious and hope the hotel takes immediate steps to improve staff training and guest privacy protocols. In my opinion, room 3035 should be considered a crime scene.

I am a non-smoker. I requested a non-smoking room and was assigned the most cigar-stenched room they had (#2139). I requested a room change only to be told there was none available. They sent someone up to 'deodorize' the room with limited results. When I checked-out all my clothes smelt like cigars.
Also, the toilet was connected to hot water. I flushed the toilet while sitting on it and got a steamed-butt WTF??
The front desk staff was very friendly though.

This is what happened to me in a nutshell. I reserved 2 adjoining rooms a couple years ago. I reserved them for three. I checked in. No problem with our room. The second room was reserved for my mom. She died. I didn't want to deal with a refund. We asked a friend of ours to take the room. When we got to our rooms, it seemed our adjoining room had been given away because they placed our friend several rooms away. I could understand this if we had advised the hotel mom died. But we were too distracted. No one said sorry for your loss. We were charged for a two night last minute reservation. Brought it up to front desk. They said they'd take care of it. Fast forward one year, I wrote a letter to owner. No response. I emailed the assistant manager. She tried to help but could only find our cancellation not our stay. Be very careful when you give these folks your credit card. They tend to take more than they are owed and won't even comp you to make it right.

Honestly, I still can't believe this happened to me and Tom, my boyfriend of nearly 10 years. I suffer from MdDS and do not get a chance to leave the house often, nevertheless take a Vegas vacation. I didn't spend a fortune on the rooms but there are certain things you do expect. First, our original room was on the 31st floor. Very high for Downtown Vegas. You could hear the concerts on Freemont Street until 3 in the morning with bass thumping, window shaking sounds that nobody could sleep through. In the early morning hours, construction resumed in a nearby room. Sanding, drilling, hammering all being done with absolutely no reprieve. Just as you can try to sleep, they start up the machinery. You would think that would be a bad enough complaint for customer relations to care. Oh, not even close.
We changed rooms but did not have a chance to stay the second night as my boyfriend was banned from the hotel. As I explained in my letter to the owner and the general manager, (not on property at the time), I was very unwell at one point the second day. Tom and I had to separate so I could make myself up to the room as he went to buy a stomach settling Coke. Worried about me, he was rushing and panicking. He suffers from PTSD which I also included in my letter. He found a wallet where he bought the Coke. He went up to our room, checked on me, and then turned the wallet over to security. A few minutes later, security put him handcuffs and whisked away from the roulette table. They didn't ask him to come with them to answer questions. They simply handcuffed in front of me and the table. They left him in handcuffs on a wood bench for 30 minutes. He had not stolen one thing. The owner of the wallet was over the moon that the wallet was found and nothing was missing. The hotel banned my boyfriend and as a result I was forced to leave as I cannot manage without help. The front desk person even laughed at me regarding this. Then, I wished to pay cash for the rooms and he didn't bother to ask and just charged it all to my credit card.
Now, if I was the owner, Derek Stevens or the lying risk manager, Brian Swartwood, I would have tried to please to the customer. First, I was told they would look into things and get back to me by the end of the week or Monday of the following. No call. Tuesday I called twice and left messages and they were not returned. In the end I received a heartless letter stating, they did nothing wrong, they don't care that there was no sleep and that my credit card was charged. I was so incredibly nice the first time they called. There was no reason for lying and treating a customer like they don't matter at all. I thought my well-crafted letter would be met with customer service. That is not available at The D and I would guess any other Derek Stevens properties. Customers don't matter. Being happy doesn't matter. They honestly believe you are lucky to get to stay with these charmers.