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thedanes.co.uk Reviews 

413
•
TrustScore 5 out of 5

4.9

Online marketplace
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Review summary

Created with AI, based on recent reviews

Evaluating 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful and high-quality products, often highlighting their unique designs and excellent craftsmanship. The ordering process is frequently described as easy and hassle-free, with many appreciating the user-friendly website. Reviewers also commend the prompt and efficient delivery service, noting that items arrive quickly and are always beautifully and carefully packaged. Many customers express their satisfaction with the overall service, often recommending the company and planning future purchases. However, some customers mentioned receiving items that were not perfect, though the company did offer replacements and explanations regarding natural variations.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality, beautiful designs,... See more

Quality

Clients share positive opinions on quality, consistently praising the products as top-quality, well-made, and... See more

Delivery service

Consumers consistently report positive experiences with delivery service, highlighting its speed and... See more

Order

Reviewers mention positive feedback about their ordering experience, often highlighting the ease of the... See more

Service

Customers had positive experiences with service, with many reviewers highlighting the excellent and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A good choice of lovely products and I received my order nicely packaged and on time. I ordered the zinc spiked candle holders for a spring bulb display I'm making and they were perfect! Exactly as de... See more

Rated 5 out of 5 stars

I have never ordered from The Danes before but saw candle products in an interiors magazine. Beautiful decorations for the home and in my case, to give as Christmas gifts. Reasonably priced items ca... See more

Rated 5 out of 5 stars

I’ve ordered from The Danes several times over the years. They never disappoint as the ordering is so easy and packing and delivery are first class. They have items you won’t find anywhere else and I... See more

Rated 5 out of 5 stars

Friendly, prompt and helpful communication in advance of the purchase (requested delayed delivery as I was due to be away for a few days). All organised without any hassle and the package arrived bea... See more

Company details

  1. #23 of 201 best companies in Online marketplace

Written by the company

Creative & Sustainable Living, The Scandinavian Way. Home & Hygge inspired by Scandi living through the seasons. Home decor, Sustainable gift wrapping, Eco friendly tableware & living, Crafts & Gifts.

Contact info

4.9

Excellent

TrustScore 5 out of 5

413 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(413)

85 reviews in the last 12 months

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Rated 5 out of 5 stars

I have never ordered from The Danes…

I have never ordered from The Danes before but saw candle products in an interiors magazine.
Beautiful decorations for the home and in my case, to give as Christmas gifts. Reasonably priced items came carefully and attractively wrapped and with a few days of placing an order. I will order from you again and have shared my discovery of your shop with friends. Thank you.

27 October 2025
Rated 1 out of 5 stars

Sent wrong items, STILL no refund!

Sent the wrong colour of decorations and now won’t respond to my emails asking for correct colour. Party ruined, TERRIBLE customer service.
UPDATE 21.10.25: After updating here because i didn't receive a refund, i received a full refund of whole order - thank you!

3 October 2025
thedanes.co.uk logo

Reply from thedanes.co.uk

So sorry to have missed your initial message, we sent a reply yesterday. We apologise for the delay in getting back to you.

I am really sorry, but having checked our stock it seems that our supplier has changed the colour - it still have the same code for the hot pink but it now appears more as a rose pink colour for which I apologise.
I have arranged for a refund.
Sincere apologise for the inconvenience.
Best wishes,
Stine
Hi, further to your recent update..
I'm really sorry you have had a poor experience shopping with The Danes, we always try our very best but as with all things in life, sometimes things don't go according to plan. I have just looked at the order and it looks like there was an error, the refund and return label was issued but incomplete hence it was still pending. We will refund the full order and hope this makes up a little for the trouble you have had w your order. Please accept our apologies, we are a small business and really do try very hard to offer a great service and we genuine do care if we fail in this and always always try our best to put it right again. As a small business our customers are so important to us, but we are humans who also occasionally makes mistakes and we are really sorry that this affected your party. Sincerely Stine & Nicky

Rated 5 out of 5 stars

My first order

My first order. Fast, well packaged. Good web site. Didn’t need to ask for help but felt it would have been readily given if needed.

2 September 2025

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