The Delivery Group Reviews 

I have been using TDG for deliveries for my business for a few months now, and they have been an absolute breath of fresh air compared to any other courier service I have previously used. Excellent pricing, accurate tracking, and an account manager (shout out to Ben Thompson!!) who actually picks up the phone and understands my business.

We've had excellent experience working with TDG. They are a valued key partner to our company, consistently providing a reliable, efficient service backed by excellent customer support.
A special mention has to go to Ben Thompson who continually goes above and beyond for us. nothing is ever too much trouble and he's always proactive, responsive and willing to help find solutions whenever we need them. His professionalism and commitment make a difference to our day to day operations.
It's a pleasure working with a company that genuinely values it's customers and takes pride in delivering such a high standard. We look forward to continuing our partnership for many years to come.

The Delivery Group are exceptional when it comes to providing the information needed for a particular service to send out certain mailings. Ben Thompson very helpful when it comes to advising on services to use, information needed to meet client expectations and schedules. To me they are the best DSA company when it comes to how they help customers needs and questions answered quickly & efficiently and don't leave you hanging. Supplies of consumables never an issue and always there to help if you need anything urgently to be able to mailout at short notice. Great company to work with and helpful team.

We have been working with The Delivery Group for nearly three years now and the support throughout has been consistently strong. Ben is always on hand and genuinely invested in making sure the account runs smoothly. It is the kind of attentive, reliable service that makes a real difference day to day.

We use the Delivery Group for our bulk mailing and quarterly subscription send outs. They are diligent, responsive and have very strong account management, which is refreshing in 2026. Would recommend.

Great customer service team! Easy to get in touch with them and they help with queries quickly or point in the right direction.
Easy to use booking-in portal and data upload interface
Postal collection drivers are accommodating should we be running a little late!

Really good service. All staff are great.

My company has been working with the Delivery Group for many years now and there is a reason for this.

They act with professionalism and care in everything they do and , and the team around Marie have been brilliant throughout.

We have recently renewed our contract for another 5 years due to the consistent high standards we receive. Something which is fundamental to our line of business

If you are looking for a logistics partner that puts you the client at the forefront and genuinely delivers. then I would highly recommend engaging with The Delivery Group.

AH
Banking institution

Ordered from Amazon. Arrived early next day. Very happy

Our onboarding and switch to The Delivery Group has been a very positive one. The entire team supported the transition and were always able to find a way of overcoming any initial challenges with the various systems and myriad customers involved. Always positive and willing to find solutions. Our account lead has visited the site to check in on several occasions. Whenever their have been any issues response is immediate and resolution quick.

We've worked with Delivery Group for over 15 years, and they've consistently been a trusted partner. Their team works seamlessly with ours at every level, from day-to-day operational support through to director level engagement. They combine strong communication, reliability, and a genuine commitment to our success. Professional, proactive, and easy to work with, I wouldn't hesitate to recommend them.

Atrocious service. I ordered a book from Amazon which The Delivery Group say they attempted to deliver almost 2 weeks after the date of the order. They claimed that they could not deliver - I was in at the time, how hard did they try? There has been no further attempt at communication from them and the tracking system is useless. I have contacted the seller to ask for a refund, and also to enquire why they use such a useless delivery service. There are 90% 1 star reviews on this site - says it all?

Great company to work with. Excellent Service

I have worked with senior level management at The Delivery Group over the past 12 months, and they have always been prompt, communicative and supportive. I can wholeheartedly recommend them as a company of choice.

Two years in, and we genuinely couldn't be happier with TDG. What sets them apart isn't just the quality of their service—it's the people behind it.

From day one, Lauren, Luke, and Alan have been exceptional. As our business has grown and evolved, we've built fantastic relationships not only with them but with the wider senior management team as well. Their professionalism, responsiveness, and willingness to go above and beyond have been consistent throughout our partnership.

Nothing is ever too much trouble, and it's clear that they genuinely care about delivering the right solutions for our business. Their commitment, communication, and attention to detail give us complete confidence that we're in safe hands.

It's easy to provide a good service when everything is running smoothly, but the real test of a logistics partner comes when challenges arise. Throughout industry changes, evolving regulations, and unexpected operational hurdles, TDG has always been there to guide and support us. Rather than simply highlighting problems, they proactively provide practical, cost-effective solutions and alternative routes forward, helping us navigate complex situations with confidence.

This level of support has been instrumental in enabling the continued growth of our business while protecting the customer journey at every stage. Their expertise and forward-thinking approach have allowed us to adapt quickly to change without compromising on service quality or customer satisfaction.

Our relentless focus on customer service and operational excellence aligns perfectly with TDG's values, making the relationship feel far more like a strategic partnership than a traditional supplier-client arrangement. They truly feel like an extension of our own team.

In an industry where reliability and trust are everything, TDG continues to exceed expectations. If you're looking for a logistics partner that consistently delivers on its promises, provides expert guidance when it matters most, and genuinely cares about your success, I wouldn't hesitate to recommend them.

Having worked with TDG for a number of years, I can honestly say they are one of the best logistics partners we've had the pleasure of working with. Lauren, Ben and the wider team made everything so straightforward on a day-to-day basis - the relationships they built with our supply chains were seamless, and we always felt like a priority account.

What really stands out is how TDG handle the moments that matter most. When we experienced an issue last year, the whole team were on it immediately - keeping us fully informed throughout, resolving it quickly and putting measures in place to make sure it couldn't happen again. That kind of response tells you everything about a business and the people in it.

Although our wider business requirements meant we had to move away from working with TDG for the immediate future, I wouldn't hesitate to recommend them to anyone looking for a logistics partner who genuinely goes above and beyond. You can't put a price on a team like this."

A first package was left outside. The courier didn’t bother to ring the doorbell. I was in my flat all the day.
Another slim package was folded and pushed through the letter box, damaging the slim picture book inside.
Awful service !

Only gave 1 star as could not get it to take NONE ! Whover delivered today to me made no attempt to come to my front door or use letter box, apparently went to next door neighbour. Driver then simply threw over my back garden wall and package only found by accident whilst using household bins. Although there is an access issue at moment to back garden this does not justify such poor treatment of people's parcels. Incredibly bad service from carrier - and the eBay seller who supplied has now lost a regular customer.

We have been using The Delivery Group for our business deliveries and have been consistently impressed with their service. Their support team is always helpful, responsive, and willing to go the extra mile when needed. Delivery times are spot on, giving us complete confidence that our shipments will arrive as promised. We couldn't recommend them highly enough and look forward to continuing our partnership.

Can't give 0 stars. Keep been sent transfer tattoos from this company haven't ordered them. Have looked online for info on why I'm been sent and it's a scam for 5* reviews.