Designocracy LLC. Reviews 

57
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I've been working with Jacob at Designocracy for almost a year now, and it has been an exceptional experience!! The communication has been great, and he has made the whole process of getting several w... See more

Rated 5 out of 5 stars

Hassan and the Designocracy team have been informative, professional and efficient from the very start. We've been pleasantly surprised by their level of expertise and performance. They've always been... See more

Rated 3 out of 5 stars

Disappointed with the communication and the attention to detail. They did deliver an updated site, but the first iteration had zero creative design. In fact one page was simply the copy I prov... See more

Company replied

Rated 5 out of 5 stars

I’m going to be completely straight up. I got referred to him and this man has been by far the best I’ve worked with for getting logos. I’ve had 2 logos done with him and he’s super professional, has... See more

Company details

  1. Design agency
  2. Software company
  3. Website designer

Written by the company

We help startups, mid-level, and enterprise businesses grow, launch products and gain a competitive advantage in today’s digital-led world.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

57 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.4

All reviews

(57)

13 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Travis C is the best!

Travis C. did an amazing job of designing a logo for our new business venture. It just so happens that during this time I am also doing multiple other projects and Travis was so patient with me to get us the logo we love. We are very happy with the custom logo he made. I have recommended Travis & Designocracy to others for their professional design needs. We also plan to stick with Travis for all our future needs. I definitely recommend them.

11 February 2022
Unprompted review
Rated 5 out of 5 stars

Great Experience

Jacob Torres and team delivered a great website for our Professional Photography Company! Great design and very functional. They captured my vision for the website and continued to follow up afterwards even after their job was completed. Highly recommend this company and team.

Thank you
TGPhotographyfl

27 January 2022
Unprompted review
Rated 1 out of 5 stars

By far the worst experience I’ve ever…

By far the worst experience I’ve ever had from a customer service perspective. A project that was supposed to have taken six days extended to two months. The questionnaire I complete was not reviewed to fulfil my request and I finally let them go with my mobile site not being completed to my satisfaction. Jacob was great from a sales perspective but Farhan couldn’t deliver. Considering their professional logo, they’re great sales pitch, and their professional looking questionnaire m, there’s no way I could’ve known that they were inexperienced with wix revisions. Once the contract was signed and they were paid, the told me wix doesn’t allow for customization (this is false after confirming with wix), fonts cannot be customized (also false – I actually had to show them how to upload a customized font) and they said simple shapes from a selected template couldn’t be deleted as it was part of the template (false - It’s as easy as selecting the shape and hitting the delete button). I paid $1100 Canadian for this and will be paying another $500 to fix it to my site. Over 42 emails and this was the experience. I’m still mind blown. Your response is so far from accurate.

26 January 2022
Unprompted review
Designocracy LLC. logo

Reply from Designocracy LLC.

Hello Jennifer,

We are sorry for your experience but what you shared in your review is just a one-sided story. You paid $1100 CAD for 1 website but made us develop 2 entirely different websites for the same business. You hired us to design a new website based on WIX. Our team made a custom design, had it approved by you, developed it and then deployed it on your Wix account - After the deployment you said you don't like the website and would like to change it to a pre-made theme you liked, Even though it is against the policy of any business in this industry, We still went ahead and started the project from scratch. You then kept on sending lists of changes every now and then and completely changed the design of the theme too making it another custom website. Our team made all the changes and respected your requests (The last bit of requested changes were deployed today) but you were never happy with anything. Every time a timeline of working days was committed to you, You kept counting the weekends too. On top of that you were extreme rude and disrecptful towards our team which is absolutely unacceptable for us as a company.

Every thing was done according to your requests on both websites including fonts, designs, backgrounds, animations, responsiveness, etc and we keep a record of everything but would be happy to provide it to anyone that would like to see it.

We take pride in our work and respect our customers, We are always happy to make any amendments without a charge which is why we have a long list of extremely happy customers. If someone doesn't know what are they looking for and keep changing their minds, Expecting us to keep working on their business for months for free - That is just not possible.

We don't mind your review but it is very important to share both sides of stories.

Thank you.

Rated 4 out of 5 stars

T-Shirt Logos

I worked with Travis C. He created multiple logos for us. He is prompt and very patient. After working through a few kinks, he was able to capture the look we were after and we were satisfied with the final product. Thanks Travis!

10 December 2021
Unprompted review
Rated 5 out of 5 stars

Excellent Service!

Working with Travic C. was effortless! His response and follow up was very prompt in addition to excellent work! Job well done!!

24 September 2021
Unprompted review
Rated 5 out of 5 stars

Great experience!

We worked with Travis C. for our new logo and he was very accommodating! He was prompt, thoughtful and attentive and created a logo that our full team likes! We highly recommend Travis and Designocracy for your logo and media needs!

16 September 2021
Unprompted review
Rated 5 out of 5 stars

I worked with Travis C

I worked with Travis C. and he was AMAZING! His patience, details and timely fashion was great. Definitely will recommend Travis C. to anyone looking for a logo design.

15 September 2021
Unprompted review
Rated 5 out of 5 stars

Amazing service

I have been working with Travis C, and his customer service and patience is amazing. He drew up an idea for me and i didn’t like it. He turned around and made something custom for me very fast and I am very pleased with his work. Will definitely work with him again for future projects.

13 August 2021
Unprompted review
Rated 5 out of 5 stars

Top Notch

They were able to customize a form on Squarespace that others said wasn't possible. Communication was great and the cost was affordable. Thank you.

9 July 2021
Unprompted review
Rated 4 out of 5 stars

Great company

Andy was phenomenal and worked extremely hard at the end to get our site launched for our deadline. He and his team have always been extremely professional and kind. They went above and beyond to make sure we were happy with the final result.

3 July 2021
Unprompted review
Rated 5 out of 5 stars

Travis is the Best.!!!

Travis is an amazing Graphic Designer.! He designed my YouTube Banner and Video Intro and it is absolutely beautiful.! He captured what I was imagining it to be and even better. Thank you for your attentiveness, creativity and patience with everything I wanted.

22 June 2021
Unprompted review
Rated 5 out of 5 stars

I went through multiple web designers…

I went through multiple web designers to fix a client's website issues. Their response time kept getting worse with every new person I dealt with. I asked for help in a FB tech group and Andy Tanner reached out to me. What a lifesaver! Excellent communication and response time and they were able to fix all of the website issues my client had. I will definitely use Andy and his team for all of my future clients. Highly recommend!

17 June 2021
Unprompted review
Rated 5 out of 5 stars

To whomever this may concern

To whomever this may concern, I worked directly with mr Travis cooney. By far I may one of his worst clients to begin with bcus I didn’t trust the process. However! He’s very patient and he’s delivered on his words. I highly recommend this company to anyone in search of great work as well as turn around time.

16 June 2021
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience

I had a fantastic experience. This was my first time having to invest with a graphic designer, as I'm just starting my business and they made the experience just so wonderful. They listened to what I was looking for and delivered an even better product. Thank you so much. I will definitely continue to do business qith them in the future.

3 June 2021
Unprompted review
Rated 5 out of 5 stars

Informative, professional, efficient + reliable

Hassan and the Designocracy team have been informative, professional and efficient from the very start. We've been pleasantly surprised by their level of expertise and performance. They've always been forthcoming and spot on with the time and expense it would take for each of the projects they've completed for us. We are super happy with Designocracy with all the technical support they've provided for us thus far and plan to use them to build our new website as well. Finally – good find we can rely on! Highly recommend!

26 July 2020
Unprompted review
Rated 5 out of 5 stars

Responsive and Timely!

This pandemic sped up our process in going paperless, and I was so grateful for Hassan's help on this project. I contacted several web developers and he was the most professional and responsive of them all. He finished the project on time and cared about making sure that it functioned as needed, rather than sending off the deliverable and asking for the bill. I highly recommend their services!

24 July 2020
Unprompted review

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