The Dice Dungeon Reviews 

377
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, beautiful artistic designs, and incredibly swift delivery times that consistently exceed general expectations. Reviewers also highlight the extremely friendly staff and secure packaging that ensures delicate items always arrive safely. However, some people mentioned operational issues with their orders taking longer than expected or occasionally receiving incorrect items. A few consumers noted unexpected extra shipping fees or occasional package wear during long-distance international transit. Many buyers appreciated the rare collectibles available at fair prices, despite experiencing these minor delivery and fulfillment hiccups.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting high quality designs, great weight, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages consistently arrive quickly... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the items arrive in great... See more

Staff

People report positive experiences with staff, describing them as exceptionally helpful and friendly.... See more

Order

Consumers have mixed experiences regarding their order processes, reflecting some variability in delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought 2 sets of D&D dice for a gift both were excellent quality and had beautiful coloured inlays. One set was on sale so was extremely good value. Speedy delivery and great communication. Will de... See more

Rated 5 out of 5 stars

Excellent from the dice dungeon. Ordered a couple of products off their website which I found easy to navigate. Order was quickly despatched and received a few days later. Kept informed via email abou... See more

Rated 5 out of 5 stars

Awesome product, the DM was very happy, nice packaging, nice case for the dice, the die itself was better than expected.

Rated 5 out of 5 stars

the process of purchasing was smooth and efficient, and the person I talked through when I needed help was very helpful. My package arrived swiftly as well, overall a generally very positive experienc... See more


Company details

  1. #17 of 26 best companies in Toy and game manufacturer

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

377 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(377)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Dice were badly damaged.

Dice were badly damaged.
When I contacted their support for a replacement, they were very helpful, being willing to send the replacement to a new address, but failed to confirm receipt of the original dice until I asked and took four days to send the replacement pack and send me a tracking ID. When the new dice arrived, they were slightly less damaged, but still looked as though they were second-hand.

24 September 2024
Rated 1 out of 5 stars
The Dice Dungeon logo

Reply from The Dice Dungeon

Good Afternoon, if you could please email contactus@thedicedungeon.co.uk we can help resolve your issue.

After a first look it appears that you have incorrectly filled out your shipping address which caused a failed delivery. You would also have received a tracking number for your order that shows this and that the item is now being returned to us.

Rated 5 out of 5 stars

Excellent quality dice

Excellent quality dice, very pretty and look fantastic in the light, packaging good and the dice container is also really great quality. Overall very happy with my order.

9 September 2024
Rated 5 out of 5 stars

Very well made dice

Delivery was very prompt, dice arrived nicely packaged, and looked the same as they do in the photos. Very well made, no complaints. Rolled very well.

6 August 2024
Rated 5 out of 5 stars

Perfect service and perfect product

The dice was amazing and it came in a reasonable amount of time and for the money i spent on them, i was very happy with what i received and the service provided. Would definitely recommend and buy from them again

3 August 2024
Rated 5 out of 5 stars

great quality as always 👍

good quality as always, although not a fan of the tin inserts as i find it difficult to get the dice in and out (and remember which goes in what hole) but i think that’s more a me/ personal taste thing

3 June 2024
Rated 5 out of 5 stars

Great

Great selection of quality of products and very quick delivery. Had no issues at all and enjoy rolling my new fancy dice!

27 May 2024

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