These guys were great and the dice look amazing. I got 40K Harlequin dice, I would have preferred my faction symbol were my 6 and not my 1, but that's a personal quibble they're not responsible for th... See more
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By far the best place i've ordered Dice from. Order came within the expected time frame, to the right address and couldn't be happier with the quality of the dice. A set of dice I ordered ran out... See more
Hadn’t heard of them so was a bit cautious but after seeing some great reviews ended up placing an order. Had some questions and they were answered quickly, Got the dice I’d been searching for at a gr... See more
First purchase from this shop, attracted by some dice I wanted to test. Shipping was extremely fast, ordered items arrived in perfect condition! Also, I was really surprised to find some extra d... See more
Company replied
Company details
Information provided by various external sources
The Dice Place stocks a wide variety of dice including Roleplaying dice, spot dice, board game dice, counters and figure bases. We hold stock from several manufacturers and we ship worldwide from our warehouse in Worcester, UK. We strive for top quality customer service, great products and keen pricing. Compare us against the competition, you might be surprised how good we are!
Contact info
Unit 4, Shrub Hill Industrial Estate, WR4 9EL, Worcester, United Kingdom
- 01905 358543 / 07955 880036
- info@solisinfotech.com
- thediceplace.com
Best Dice Store
They had exactly what I was looking for, processed my order quickly, and j received my order super fast. Will buy from again. Thanks!
3 January 2019
Unprompted review
Reply from The Dice Place
We do process all orders promptly, glad everything was 5* - thanks for your review.
I HAVE NOT RECEIVED MY ORDER
I ordered dice on 12/1/18 and it’s 12/20/18 and I still haven’t received my order. I sent an email to request information on the order status, but I have had no response. This is a Christmas present that I don’t have yet to give. I wouldn’t have rated even a 1 if I didn’t have to.
20 December 2018
Unprompted review
Reply from The Dice Place
EDIT:
10th Feb - still no response to our numerous attempts to contact the customer - we are assuming the order has arrived and this case is now CLOSED.
*******************************************
3rd Jan, 8th Jan, 14th Jan - no response from customer.
Toni! - we've emailed you from several different accounts to combat any spam issues, we've responded here to your valid complaints, please get in touch with us to ensure we can sort your issues out, or confirm the Christmas delay has been resolved by your delivery company. We await your reply.
*******************************************
ORIGINAL RESPONSE:
Hello Toni, I'm sorry you have had to contact us via Trustpilot regarding your order and we are sorry to hear it has not yet arrived. We did get your email, and responded the same day explaining that your dice were shipped next working day to your USA address. We included a photo of the package for your information so that you could contact your local postal service. I suspect this package is delayed due to the Christmas postal system or at customs.We will re-send the email from a different account in case it is spam trapped (please check your spam!). I appreciate its a gift, and you ordered very early (1st December) and its unfortunate that it hasn't arrived, but we did ship on Monday 3rd December using Air Mail, This service is not tracked. Clearly we can't control the postal service once the item has left our location. HOWEVER we fully accept that it is our responsibility to get your order to you, and so after 1 month of non delivery we will accept it is lost and provide a full refund. Please get in touch early January and give us an update, and to request a refund if that is still required. Thanks for your patience and understanding. Andy
Excellent experience
Excellent experience. Nice deal and good communication. Recommended.
4 December 2018
Unprompted review
Reply from The Dice Place
Hi Kraken, your review is very much appreciated - we do try hard to provide a great service from goods to delivery and comms. Look forward to supplying more of your gaming needs in 2019. Hope you have a joyful festive season.
Reply from The Dice Place
Glad to hear your order went smoothly, we do aim for fast turn-around. Sometimes the postal service can let us down at this time of year but luckily we've not had many reported delays as yet... fingers crossed!
Brought as a last minute Xmas gift for…
Brought as a last minute Xmas gift for my boyfriend, came super fast, really lovely dice and even had a free little pouch to put the dice in:)
17 December 2018
Unprompted review
Reply from The Dice Place
Thanks for your review, we do try to send orders as fast as we can. Glad they got there in time and were up to expectation!
Order arrived on time under a tight…
Order arrived on time under a tight deadline! Really helped me out.
17 December 2018
Unprompted review
Reply from The Dice Place
Thanks for the review, glad we met your deadline on time!
Excellent service and quick delivery!
15 December 2018
Unprompted review
Reply from The Dice Place
Thanks for reviewing our service - we do aim for fast delivery all the time, every time.
Absolutely awesome
Absolutely awesome! Kickstarter dice, and a kg bulk pack with some fun dice arrived quickly and there was a free dice bag (and 1.3 kg instead of 1kg) included. Excellent customer service, I will use again.
7 December 2018
Unprompted review
Reply from The Dice Place
Thanks for taking the time to review our service - its appreciated. We always over-fill the bulk bags, so you are never disappointed! As these dice come from a large 'clearance' box, there can be odd stuff in it too - a few counters, some figure bases, bits of packaging, dead spiders etc, so adding extra makes up for any issues with these kind of things. Somone once has a One Pound Coin in a pack! bonus!!!
Excellent customer service
Excellent customer service. Would definitely recommend to anyone.
29 November 2018
Unprompted review
Reply from The Dice Place
Hi - thanks for your review, its appreciated, especially as we had a problem with your order.
I should point out, this customer bought an item from us via our Amazon shop front, and we failed to send the item as his order printout got lost among the madness of Black Friday weekend. When he politely enquired about the missing item, we looked into it, and re-shipped 1st class the same day, with an additional item to make up for the delay.
We do appreciate it when our customers are polite and understanding - we all make mistakes, but when we make them, we try very hard to rectify them to your advantage, and to learn from our mistakes. After this problem was highlighted, we added a back-board to our mobile packing table to stop order printouts falling off and getting lost, as this one had done.
Thanks again for your understanding, Mr Hallett.
The Dice Place had the specific dice I needed.
The Dice Place was the only vendor where I could find Gray dice with white dots. Which were specifically needed for a unique wargame mechanism.
6 November 2018
Unprompted review
Reply from The Dice Place
Thanks for taking the time to reply, we appreciate your comments.
Reply from The Dice Place
Glad to have been able to provide a 5* service for you - we aim to please!
Excellent value for money
Excellent value for money; highly recommended
28 October 2018
Unprompted review
Reply from The Dice Place
Glad you had a great buying experience with us, Chris. Your review is appreciated.
Amazing service
Amazing service, lots of different dice in beautiful colours and designs, and cheaper than the ones on the high street which don't look as nice as the ones here! Always arrives in 1-2 days (UK) and I even got a free dice bag with my last order, will always get my dice from here!
6 October 2018
Unprompted review
Reply from The Dice Place
Thanks Tiff, your review is appreciated. We do try to source some great dice, and always ship promptly for a great buyer experience all round!
Quick
Quick, accurate shipping- they even threw in a bonus d30 to go with a dice set I had bought. Great service!
4 October 2018
Unprompted review
Reply from The Dice Place
Glad you were happy with your purchase and our service - the extra d30 - well, we couldn't see you having one set with and one without, now, could we.... :)
Very good experience.
Everything as advertised. No bad surprises, very good international shipping times, quality products. All you could ask for.
19 September 2018
Unprompted review
Reply from The Dice Place
Thanks! Sharing these reviews means other potential customers will be able to make a better judgement on whether to buy from us or someone else - We hope our 5* service speaks for itself, but reviews are even better!
Fantastic service from start to finish
6 September 2018
Unprompted review
Reply from The Dice Place
Thanks Thomas, we appreciate you taking time to review us.
Super fast, super reliable, click that buy button.
Found the dice I wanted that weren't being sold anywhere else. Paid, shipped, arrived super fast. No complaints whatsoever and I've already dropped a link to all my gaming mates.
25 August 2018
Unprompted review
Reply from The Dice Place
Hi Rob, thanks for taking the time to review our service - much appreciated. And thanks for recommending us to your gaming mates too. We hope we can provide them with a good service soon.
ME52GH90000405
Reference number: ME52GH90000405 for posterity!
Delivery was faster than I expected, especially for the price! The dice are beautiful; rainbow dice are usually so expensive so it was an absolute joy to find these dice at such a low price. I ordered the Aurora D20 Poly Dice set and they came exactly as pictured. I'll admit I was apprehensive at ordering from the site at first - things seemed too good to be true! But I had absolutely nothing to worry about, ordering was quick and simple, and a couple of days later I had my dice - with a free dice bag, which was a very pleasant surprise. I'll be recommending you to my D&D group and anyone else who will listen, thank you! :)
15 August 2018
Unprompted review
Reply from The Dice Place
Thanks for your review - The brilliant thing about TrustPilot is that we have NO influence over what people write, so when you read the 5* reviews you can be sure they are authentic, legitimate and not in any way paid-for, incentivised or otherwise manipulated - We do strive for a high level of customer service, great product lines, awesome prices and quick delivery. So glad you found us to maintain those high values with your order. Roll 'em high!
Brilliant experience and I got extra…
Brilliant experience and I got extra dice too!
13 August 2018
Unprompted review
Reply from The Dice Place
Thanks for the review - we often throw in a few extras to ensure any defects are not an issue for our customers. Glad you had a 5* experience at our online shop.
Very happy with service!
13 August 2018
Unprompted review
Reply from The Dice Place
Hi Lenna - we really appreciate you taking the time to review your recent DicePlace purchase. We look forward to your continued custom.
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