Camera Box Kettering Reviews 

Fantastic shop.
Really attentive, helpful staff who go above and beyond yo help their customers.
Would not hesitate to recommend them.

Put binoculars in for collimation 7/10/22 "we will call you with an estimate” great.

20/02/23 got them back unrepaired. Not one phone call had I received with a quote or explaining the problem, it took four visits each time to find out what was going on.
But what was the worst thing, was the owner couldn’t be bothered to get up out of his chair and explain the problem and more so when I collected them, he hadn’t got the bottle to hand them over with an apology. I have had an electronics business and a fashion business and would never have dreamed of treating a client no matter how big or small like that.

Good little camera box,
With a great printing services

They confirmed a delivery date, and without any notification they delivered a week later. The only way you are finding out is by receiving an e-mail with the message that you order has been shipped.
However you get this e-mail only long after the promised delivery date.

Furthermore they have sent the parcel to the wrong country. They needed to sent it to Holland but have been sending it to Belgium with a Dutch address. This delayed the delivery with some extra days.

They have overcharged on the shipment cost. During check out you can opt for an express shipment. You have to pay extra for it. When I phoned them to ask them how my order would be shipped they said it was not possible to ship express abroad. However they did not refund the extra charge.

If you want to contact them many times they leave the phone ringing and do not pick up. If you speak to one of them they do not keep to their promises to phone back.
In e-mail correspondence they do not reply to your questions if they do reply at all.

Do not order from this company!

Tracked down a Panasonic item I was struggling to locate. In stock, arrived next day, very pleased

Ordered my product 16 days ago, very poor communication from the seller and no options to cancel the order when it was put on hold awaiting stock, I have had to chase them frequently only to find out that they don't actually carry the stock they are advertising on their website and they aren't even responding to let me know when the items will arrive. I have been charged for something I don't even have and no tracking information has been provided. I will be filing a chargeback with the bank as this seller is truly awful and I doubt I'll ever receive the goods! So unless it's not already clear.. Warning! STAY AWAY! More hassle than they're worth.

I had a product delivered that was the wrong item. It was also falling out of its box but that can't be blamed completely on the company.

Anyhow, it took about 10/11 phone calls to chase them, in fact to force them into action at every single step required in order to get this incorrect item collected, to check on a replacement, to then get a refund (as no correct item was available) and to then keep chasing for the refund to actually be made.

I wasted a day of work as the item wasn't collected when I was told and at no point was there any kind of apology.

The whole experience was nothing but a lot of unwanted stress and it was so painfully predictable after the 3rd or 4th call that I was going to need to chase them on every single action. So they get 1 star for being reliably and consistently bad in terms of their customer service.

Worst experience on-line in over 10 years.

Ordered a Sigma converter and a backpack. Received an automated message stating 'awaiting stock' (the payment went straight through tho ;)) Called the hotline - trouble getting through, eventually a bothered sounding employee guaranteed to dispatch within the next 3 days.

6 days later the converter showed up - poorly packaged and faulty, and no sign of the backpack. Called the hotline again. Trouble getting through, again. After getting disconnected twice, eventually they called back and again promised to dispatch within the next 3 days - only I was leaving for a 3 week holiday in two day's time........

Thanks a million digitalcamerashop.

got some great gear with fantastic advice, brilliant service overall,

From several other review I have seen they have consistently treated others the way they treated me. Charged me for a full order sent 1/2 the order and do not answer the phone or voicemail or their email. Finally they did response after 6 weeks to say they would ship out the rest of my order on Monday. I assumed they meant the next Monday on the calendar but nothing yet weeks later. Avoid these thieves at all cost and tell your friends

11 days ago I paid for 2 items (a lens and an adapter) and was not informed of the fact that the 'shop' had no stock. I did receive an email stating that estimated delivery would be 6 days, which with the postal strike I felt was erring on the side of caution (turns out however they use Citylink and Parcelforce, so this was irrelevant) Last Weds I was told that that they were receiving stock the following day (I had to call them) and would send Thursday for Friday. Waited in all day Friday and nothing. Left for trip on the Sunday without the items I had purchased some 9 days previous. Complained on the Monday and was told items would arrive Tuesday. Its now Tuesday at 17:52 and my son says the adapter has arrived but no lens. No cards have been left to suggest that delivery was attempted.

How can these guys sell items that they do not have in stock?

So the items I bought to help photograph my once in a lifetime bike ride from John O'Groats to Lands End will not be available to me until after the trip has ended.

Thanks DCS

I've used the digital camera shop several times now for items ranging from less than £10 to £200. The service has so far been excellent from email communication to telephone manner when phoning to enquire about specific items.
From my personal experience, I'd fully recommend the site to anyone.

I we looking to buy a Sigma lens and can't find it, however DCS found it and charged me only when the lens was sent out.

Thanks DCS i'll be back for more.

i have tried on several occasions to get a refund but have had no success
reluctant to answer phone