Great store discounts. I bought a wrong sized heels from EOS on the DOM, (rrp $199 for $71 plus delivery, coz it had an extra 20% off on the Dom, the EOS site shows $119 on Black Friday discount,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The shoes we bought were unfortunately too large. Bonna at DOM went above and beyond to resolve the issue and allow us to return the item inspite of a lapsed return timeframe. Much appreciated Bonn... See more
Company replied
Excellent shopping interface. Shipping timeframes also good for my location (metro Sydney). Only improvement would be the shipping tracker which seems to lag real time, so I was pleasantly surprised b... See more
Company replied
The website was extremely easy to navigate and checkout was very straightforward. No hidden fees involved in anything - item price and shopping costs were clearly detailed. I bought a pair of black... See more
Company replied
Company details
Written by the company
The DOM is Australia’s official online fashion outlet offering exceptional pricing on your favourite, premium fashion brands including adidas, Jo Mercer, St. Agni, Christopher Esber, Carla Zampatti, Rollie and more. We bring you the best deals, all up to 70% Off. Always. And with direct shipping from the brands themselves, you can trust that you're getting the real deal.
Contact info
Locomotive St, 2015, Redfern, Australia
- customerservice@thedom.com
- thedom.com
4.1
Great
448 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Big brands at lower prices
Big brands at low prices. Great selection and couldn't believe the sale prices were even lower than big brands own sale prices! Really easy website to navigate, painless check out process and quick delivery. This is now my go to for top quality brands at lower prices.
22 January 2026
Unprompted review
Reply from The DOM - The Official Fashion Outlet
Hi Michelle, thank you for such a fantastic review. We’re glad you enjoyed browsing the site and found the checkout process easy and smooth. Scoring big brands at prices even better than the brands’ own sales is always a great feeling.
It’s lovely to hear The DOM is now your go to for top quality brands at lower prices. We really appreciate your support and look forward to seeing you back again soon.
Great site - great brands - great ranges
Really good site for picking up some great deals on great brands! Have purchased a few times and all times have received in a decent time frame. Recommend them highly.
21 January 2026
Unprompted review
Reply from The DOM - The Official Fashion Outlet
Hi George, thank you for the great feedback. We’re pleased to hear you’ve had consistently good experiences with us and that you’ve been able to pick up some great deals across our brand range. Reliable delivery and good value are always important.
We appreciate the recommendation and look forward to having you shop with The DOM again soon.
Easy to browse and very quick
Easy to browse and very quick delivery. Thank you
16 December 2025
Unprompted review
Reply from The DOM - The Official Fashion Outlet
Hi Elena, thank you for your feedback. We’re glad you found the site easy to browse and that your order arrived quickly. A smooth and efficient experience is exactly what we aim for.
Thanks for choosing The DOM, and we hope to see you again soon.
Reply from The DOM - The Official Fashion Outlet
Hi Gal, thank you for the recommendation. We’re glad to hear you were happy with the fast delivery and the quality of the product. Simple wins like these make all the difference in everyday shopping.
We appreciate your support and hope to see you back at The DOM again soon.
Returns
The shoes we bought were unfortunately too large. Bonna at DOM went above and beyond to resolve the issue and allow us to return the item inspite of a lapsed return timeframe.
Much appreciated Bonna.
We were pleased with the quality of the items purchased.
28 December 2025
Unprompted review
Reply from The DOM - The Official Fashion Outlet
Hi RL, thank you for taking the time to share your experience. While we’re sorry the shoes didn’t fit as expected, we’re glad Bonna was able to assist and help resolve the return, even outside the usual timeframe. Your kind mention will certainly be passed on to her.
We’re also pleased to hear you were happy with the quality of the items purchased. Thanks again for choosing The DOM, and we hope to shop with you again soon.
Online experience
I ordered online and my order arrived within 5 business days very happy with the product I ordered
25 January 2026
Unprompted review
Reply from The DOM - The Official Fashion Outlet
Thank you for sharing your feedback, Rosemary! We’re glad to hear your order arrived within few business days and that you’re happy with the product you ordered. A smooth online experience always makes shopping easier.
We appreciate you choosing The DOM and look forward to welcoming you back again soon.
Amazing experience
Amazing experience, order came in 2 days after placing! Item exactly as described at such a good price, so so happy.
28 January 2026
Unprompted review
Reply from The DOM - The Official Fashion Outlet
Hi Alex, thank you for the great feedback. We’re really glad to hear you had such a positive experience and that your order arrived days after placing it. Getting an item exactly as described and at a great price always makes shopping worthwhile.
We appreciate you choosing The DOM and hope to see you back again soon.
Great website to shop on!
The website was extremely easy to navigate and checkout was very straightforward. No hidden fees involved in anything - item price and shopping costs were clearly detailed.
I bought a pair of black Adidas sports shoes that i was unable to find in the desired size, elsewhere. They were delivered very quickly and were exactly as expected.
9 January 2026
Unprompted review
Reply from The DOM - The Official Fashion Outlet
Hi Connie, thanks for your lovely feedback. We’re glad to hear you found the website easy to navigate, with no surprises along the way. Finding the right size can be tricky, so it’s great to know you were able to secure your Adidas sports shoes with us.
We’re also pleased they arrived quickly and exactly as expected. Thanks again for choosing The DOM, and we hope to see you back soon.
Genuine website. Good price. Good products
This is a genuine website. I was skeptical at first but after reading reviews on Reddit, I decided to give it a try.
I bought 2 GUESS bags (2 separate orders) from the DOM website. The prices were better than other sites and the delivery was very fast. Both of my orders were delivered 2 days after placing the order on the website.
Very happy with my purchases.
28 January 2026
Unprompted review
Reply from The DOM - The Official Fashion Outlet
Hey Katie, thank you for taking the time to share your experience. We’re really glad you decided to give The DOM a go and that everything from pricing to delivery exceeded your expectations. Receiving both orders just two days after purchase is always a win, especially when you’ve scored great value on GUESS bags.
We appreciate your trust and look forward to welcoming you back again soon. Happy shopping!
A really solid place to find Australian…
A really solid place to find Australian brands/designers on sale, alongside the selection of bigger international brands discounted (such as an absolute favourite, Melissa shoes). Postage is quick (depending on the individual retailer of course) and returns are breezy. I’m always on the look for a cool little piece that’s yet to be discovered, and now it’s combined with Myer One points so basically it’s my spot. Love it.
28 January 2026
Unprompted review
Reply from The DOM - The Official Fashion Outlet
Hi MsE, thank you for such a thoughtful and detailed review! We’re so glad you enjoy discovering Australian brands and designers alongside big international favourites like Melissa. Quick delivery, easy returns, and now earning Myer One points too, that’s a pretty solid shopping combo in real life 😉.
We love being your go to spot for those cool, yet to be discovered pieces. Can’t wait to see what you find next. Happy shopping with The DOM! ✨
Great trustworthy site
Such a good site for discounted big-name brands. Always a bargain to be found!
14 January 2026
Unprompted review
Reply from The DOM - The Official Fashion Outlet
Hi Roxana, thank you for sharing such a great review! We’re so glad you find The DOM a trustworthy place to shop and love scoring bargains on big-name brands. There’s always something good waiting to be discovered, just like finding an unexpected sale in real life 😉.
We look forward to seeing you back again soon. Happy shopping!
I recently purchased a pair of Adidas…
I recently purchased a pair of Adidas sneakers fron The Dom website, love it, price was good aswell as the product. Really happy with my purchase and all the great sales. 🙂
2 January 2026
Unprompted review
Reply from The DOM - The Official Fashion Outlet
Hi Janelle, thanks so much for the lovely review! We’re so happy to hear you’re loving your Adidas sneakers and that you found both the price and product spot on. A great deal always makes the purchase even better 😉. Your kind words mean a lot to us and encourage us to keep bringing great sales your way.
Enjoy every step, and we look forward to welcoming you back to The DOM soon!
Reply from The DOM - The Official Fashion Outlet
Hi Jess, thank you for the kind words! Excellent communication and quick resolutions are exactly what the team strives to provide. We truly appreciate the feedback and support.
Customer service outstanding
I had an issue with sizing on an order I made. Jocelyn went over and above to help me to rectify.
21 January 2026
Unprompted review
Reply from The DOM - The Official Fashion Outlet
Hi A, thank you so much for taking the time to share this feedback! 😊 We’re happy to hear that Jocelyn was able to go above and beyond to help resolve the sizing issue. Moments like these are exactly why great customer service matters, turning a hiccup into a positive experience.
We’ll be sure to pass your kind words on to Jocelyn. Thanks again for shopping with us, and we hope to see you back soon (with the perfect fit next time 😉).
Reply from The DOM - The Official Fashion Outlet
Hi Ina, thank you so much for the love 🙌 We’re really glad to hear you’re happy with your purchase!
Appreciate you taking the time to leave a review, and we hope to see you back again soon.
I received the wrong sized shoes
I received the wrong sized shoes, trying to return with no luck. Please reach out to me DOM!!!!!
12 January 2026
Unprompted review
Reply from The DOM - The Official Fashion Outlet
Hi Joanne, we’re really sorry to hear about this and sincerely apologise for the frustration caused, especially with the delay in getting back to you due to the high volume of orders and enquiries we’ve been receiving.
We can confirm that we’ve already responded to you via your support ticket and have raised this concern directly with the brand to resolve the incorrect size received. At the moment, we’re awaiting their response so we can proceed with the next steps for your return.
Thank you for your patience and understanding while we follow this up. Please rest assured that we’re actively monitoring this and will update you as soon as we hear back from the brand.
Kind regards,
The DOM
Reply from The DOM - The Official Fashion Outlet
Hi Taite, thank you for the great review! We’re glad to hear you loved the shoes and that they arrived quickly. Your recommendation means a lot to us, and we look forward to welcoming you back again soon.
My orders arrived on time & great…
My orders arrived on time & great condition. Thank you.
19 December 2025
Reply from The DOM - The Official Fashion Outlet
Hi Josephine, thank you for your lovely feedback! We’re so pleased to hear your orders arrived on time and in great condition. We really appreciate you taking the time to share your experience and hope to welcome you back again soon.
It took a long time but it was resolved…
It took a long time but it was resolved
Thank you
19 December 2025
Reply from The DOM - The Official Fashion Outlet
Hi Nikki, thank you for your feedback. We appreciate your patience while this was being resolved and are glad everything was sorted in the end. Your understanding means a lot to us, and we hope to provide a smoother experience next time.
Very happy with my purchase
Very happy with my purchase. Same product was double the price in some retail stores. Will use the DOM again. Thank you for a great experience.
18 December 2025
Reply from The DOM - The Official Fashion Outlet
Thank you for your wonderful feedback, Ant! We’re so glad you were happy with your purchase and found great value compared to other retailers. We truly appreciate your support and look forward to welcoming you back to The DOM again soon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.