Thedomchek Reviews 84

Horrible!! I (thought) I was purchasing a physical book and received nothing. No where during my purchase was I advised I was purchasing a digital book and not a real book. In fact, in the company’s FAQ section, they deny that they sell ebooks. I emailed them and they said it was an ebook and I told them there was no link to download and ebook that I was asked for my address to have ship. First and only time I’ll deal with this fraud company. Notifying PayPal of the fraudulent transaction

Bait and switch, thought I was getting a paperback they sent a download link for a fricken PDF file. There goes my $10
Email from "Customer Service"

Hello,
Please note you purchase a digital book, instant delivery to email after purchase.
You can read this book on any device you want
Just download the file and open it with any pdf app.

Purchased a book and received a link for an ebook. No where during my purchase was I advised I was purchasing a digital book and not a real book. In fact, in the company’s FAQ section, they deny that they sell ebooks. First and only time I’ll deal with these fraudsters. Notifying PayPal of the fraudulent transaction.

If I could give this NO STARS, I would.

I purchased a book from them as a Christmas gift for someone around Thanksgiving. I waited aa few weeks and I received nothing. I contacted Customer Service and they replied back saying it was an "e-book." I checked their website's "About us" page and checked the product's listing page and not one thing mentions "e-book."

I reached out to them again with screenshots showing what I found and they said they will not issue a refund despite their misleading website.

They don't say that it's an eBook, but then refuse a refund when you don't want it. Avoid them.

Same experience as everyone else... NOWHERE did it say I was buying an ebook.
Call be oldfashioned, I like the feel of an actual book. Why would I want to read a book on my phone?

I LOST $11.90 AND FILED FRAUD WITH THE FBI THIS IS AN OVERSEAS CROOK.DO NOT TRY TO BUY ANYTHING !!!

This is a scam!!DON’T BUY FROM HERE. FRAUDULENT!! SCAMMERS Fraudulent company. They send ebooks even though their website states they are physical books and they do not sell ebooks. They have refused to send a refund for a book that I ordered and never received.

Fraud. No product delivered. And their name is an attempt to cleverly announce it ‘thedomcheck’ = ‘the dumb check.’ Do NOT send them any money. They ought to be criminally convicted of financial fraud.

DO NOT BUY FROM THIS COMPANY! IT IS A SCAM!!!!
If I could give zero stars I would! Wish I would have read reviews before ordering. Like others, thought I was purchasing a hardcover book but when did not receive, I reached out only to be told I purchased an ebook. I reached out again wanting a refund (never downloaded the ebook - need the physical book) and was told again that I purchased an ebook. When I argued that their website states they only sell physical books not ebooks and that I wanted a refund, I was ignored. Now they will not respond to me at all.

I ordered a book from Moonbokers and was told shipping was free and it would be received in 7 to 10 days.
When I had not received it in that specified amount of time my request from the library had been fulfilled, so that was the book i read. I got in touch with customer service. He said it was an eBook and a link had been sent in my original confirmation. I do not do eBooks, and nowhere in the ad for the book did it state that it was an eBook. Why would I have to wait 7 to 10 days and why would shipping be even mentioned as being free if it was an e book? Since I had not downloaded the book I asked for a refund which of course was denied.
Rechecking the website there was still no mention that it was an eBook. Rechecking my original confirmation there was a link which said download your order. I had taken that to mean just the confirmation, so had never clicked on it and just waited for it to be shipped.

Wow. I’m glad I found this site before I placed an order. I actually live in San Diego (where the business is supposedly located) and thought that I might try to actually go to the store. When you googled the location, it just looks like an apartment building; there is clearly no bookstore there. I wish companies like this didn’t take advantage of people because all it does is turn us back to Amazon. *sigh*

Thought I was buying a hardcover book and instead it was a digital book which was not indicated anywhere I was shopping. DO NOT PURCHASE ANYTHING FROM THIS SITE. THEY ALSO REFUSED TO GIVE ME A REFUND EVEN THOUGH I NEVER DOWNLOADED THE BOOK. I wish I had reviewed them before I gave them my money.

They are also going by Moonbokers. DO NOT buy from this "business". It's a scam.

Yet another person duped into believing I was purchasing a real book. It may be legal but it is certainly unethical.

I thought i was buying a physical book. Received the email with a download code. Immediately emailed the customer service. Their customer service Refund policy clearly states that Refunds are possible. The customer service address is:

Moonbokers
800 Jeanetta Street, Houston, TX 77063 US
moonbokers.answer @ gmail.com
+17372160548

Below is their response.

Hello,
We’re sorry to hear that you’d like to return your purchase. However, since this is a digital product, returns and refunds are not possible. All sales are final!
Please note that you can download your order on any device of your choice. To access your purchase, click the download button or link in the "New Order" email sent to you immediately after your purchase.
If you don’t see it in your inbox, kindly check your spam or other email folders.
Let us know if you need further assistance!
Best regards,

On Wednesday, April 9, 2025 at 6:57 PM, Deborah XXXXX wrote:
Hi Moonbokers,
I did not intend to buy a digital book. Your site was unclear regarding if
this was a physical book or a digital download until after I purchased it.
I would like to request a refund.
Thank you for you help with this request
Deborah

I have never got my book, was in January

Sent ebook when it was clearly advertised as a hardcover book

As in the above review, I,too, was duped into believing this was a hard copy of a book, with no other indications.

Scam and fraud. Been waiting since book was ordered 2/19/25 to receive. Finally investigated and see I am not the only one duped!