Bespoke Door Installations Reviews 8

Great service start to finish. I have ordered off these guys 3 times now.

We have just ordered a door from these for supply only as they do not install in our area as we are too far from Mansfield. The lady on the phone was very helpful with some questions we had regarding measuring. The door fitter said the door was good quality and said he will be ordering from the in the future too. Ordering the door from them and us finding a local fitter also saved us a lot of money. Would highly recommend.

Had a door 9 month ago amazing had so many compliments about it. Designed myself online quick easy amazing from the great website. Then had a quote for windows and couldnt be happier cheapest of three quotes and outstanding service done at our conveniece had to delay due to circumstances this wasnt a problem for them no pressure at all. Amazing communicatIon by email with their office windows fitted today and over moon. Chris and Dean work so hard give advive listen to what you want and at a good competative price. Thankyou and i would highly recommend to all

Can't fault this company. To date, 3 different members of my family have used them. All have been really happy with the service, the product and the installation.

Personally, we've had 5 doors across 2 properties installed by Chris and Dean, and I have absolutely no complaints. Quick, efficient and tidy workmanship. The doors are absolutely excellent quality. The time from initial consultation/design to install was much quicker than expected and the price was fair for the work completed.

All houses have been upwards of 100 years old, with varying degrees of 'challenges' but they've navigated them beautifully, ensuring the final look suits the house.

I honestly can't recommend this company enough - thanks for your top quality service!

The things they say happen after a sale didn’t. The lady who I chased up, rather than calling me as they state, was very brief on the phone like she didn’t want to speak. Didn’t relay and check information should have (stated in by them in emails) resulting in the incorrect size door being sent.

When calling to query, they aren’t at all bothered, not even an explanation into how this can happen etc… I don’t work in this industry so you’d think the company would have the correct information and follow their own stated terms. I tried to ask questions which ultimately would prove what I’m saying and was just getting “well that doesn’t matter now”. Unfortunately it does. Aftercare is as important as the sale. I had the door, they had their money, so they just weren’t interested. Bad customer service.

The door itself looked good, however I hired a professional fitter fitting the door, it’s never closed properly with a natural push, you physically have to ensure it’s shut, and a part in the handle cracked within a short space of time which we had to get sorted. And I had to get a builder to readjust the door hole size in the build which cost money and added time to our renovations.

No point contacting them about it as they don’t really care after sale.

Wouldn’t recommend unfortunately.

**edit following response from business**

You sold the door to us, you didn’t fit. Your service wasn’t followed as advertised, which led to mistakes, then zero interest in rectifying, it’s definitely you.

I have receipt and emails that prove the above and that I tried with you and you weren’t having any of it.

A few weeks ago, had the get the barrel changed, never been right, lock smith said cheap parts.

**2nd edit**
I haven’t said since he fit it as in after he left. He said the door wasn’t right. Do you think people want to call a company back who are rude and completely dismissive? Would they try contact you about a lock after that experience? May as well not bother if you aren’t interested.

When I contacted I asked how much the door size needed was and she kept refusing to say. Why? How did she know I didn’t want to buy another?

I was stuck with the door. The door lock wasn’t Yale.

My email states “ What happens next
A member of our team will contact you shortly to discuss your quote request. If
would like to talk to us sooner please call us on 01623 325030”. Would you say this was the point any issues would arise and can be rectified before producing the door? If not what is it for because my call last a whole 20 seconds, if that, and no discussion. Absolutely not what you have stated yourselves.

Regardless of the door size, poor customer service. Rude, dismissive, and not helpful in the slightest. Keep arguing if you like but you’re kind of proving my point.

**3rd edit**

Circles. Already explains why I didn’t get in touch. Because you don’t actually care and I don’t want to be spoken to and dealt with the way I experienced again.

No worries, as I’ve said, I had a bad experience and I reviewed it here. Poor customer service and non compliance of your own protocols. As you didn’t confirm whether this would be the point things were talked through and confirmed, I’ll confirm that as you didn’t check anything….because you didn’t.

You’re the door sales, you should lead this phone call you make and “discuss” as stated. I’m a customer not a door salesperson/fitter.

Again, no “sorry you had a poor experience with us, but If you contact us to talk about this and we’ll do our best”. Just dismissive and straight defensive comments. Confirmation of your customer service.

Have a nice day!

Just had a fire door fitted by these guys today. Cannot fault the service or the door they have fitted for me.

Our new front door is excellent, and the fitter did a superb job. If you need a new door, look no further than this company, thoroughly recommend.

Fantastic service from survey to installation of my new front door. Chris's attention to detail is reflected in the finished result which is beyond my expectations. Competitive prices, friendly and professional staff and a great selection of doors to choose from. I can't recommend this company highly enough - if you're looking for a new composite door, look no further.