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Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and gorgeous scents of the products, which beautifully elevate their home decor and create a wonderful atmosphere. People love the unique aesthetics, thoughtful design, and stylish look of the items on display. A few other people also felt that the fragrances last a long time throughout the night and fill every room wonderfully. Consumers are extremely happy with the various product formats available, making it very easy to support such a lovely brand. Reviewers consistently recommend these items for anyone looking to enhance their daily self-care routines.

What people talk about most

Product

Customers had positive experiences with product, expressing immense delight over the stylish and unique... See more

Quality

Clients share positive opinions on quality, highlighting that the items look pretty, smell delicious, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Was pleasantly surprised with my experience purchasing Droplet products. I purchased them on a whim not knowing much about the brand and not only did they ship fast, the scents are absolutely divine.... See more

Company replied

Rated 5 out of 5 stars

I ordered the wax tablets set and got a beautiful electric wax melter which gently glows - the whole set is totally classy. Of course I wanted I try the blackberry melt so ordered those - wonderful fo... See more

Company replied

Rated 5 out of 5 stars

I have been totally obsessed with Droplet since it was first launched and each release makes me love the collection even more. I use the scent burner in my office when I work from home to help me... See more

Company replied

Rated 5 out of 5 stars

Been a customer for almost a year now and honestly can't get enough. Started out with the houseplant incense drops (still my favourite) and recently added the reed diffuser and wax warmer to my collec... See more

Company replied


Company details

  1. Flavours, fragrances and aroma Supplier
  2. also in
  3. Aromatherapy service

Written by the company

DROPLET is a modern-day House of Scent, born from a family obsession with fragrance. Formulated in Grasse, France and designed in London, each creation is crafted in sculptural, design-led formats to transform your space.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

33 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(33)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Obsessed

Obsessed! Each scent is an incredible moment of calm and intention!

7 September 2026
Unprompted review
DROPLET logo

Reply from DROPLET

Hey Tony,

Thank you for sharing your experience with our scents 🛋️

More calm & intention on the way, we can't wait for what's to come. Stay tuned 🩵

Peace & love,
Team Droplet

Rated 1 out of 5 stars

Great smell but awful customer service and missing goods

Whilst I received the first couple of orders without any issue - my two most recent orders have been a disaster. Full money taken, no goods received, promises from customer service they were on the way, still nothing and now just vague promises to look into it. "Peace and Love" might be the motto, but a little more focus on customer service and fulfilling orders for which full money had been taken for weeks ago might be more of a priority

7 September 2026
Unprompted review
DROPLET logo

Reply from DROPLET

Hey Ben,

Thank you for sharing your recent experience with us, this is definitely not the level of service we aim to provide and we will certainly help to make things right with your last two orders.

A member of our team will be in touch to provide a solid update and solution. Let's turn this around for you. We appreciate your support and want to continue providing your home and experience the level of care it needs.

Kindest,
Team Droplet

Rated 5 out of 5 stars

Droplet is an integral part of my daily routine!

I have been totally obsessed with Droplet since it was first launched and each release makes me love the collection even more.
I use the scent burner in my office when I work from home to help me focus during work with a 6 hour candle; it’s the perfect size and the quality of the glass ensures it is safe to keep burning.
My lounge has a mix of Houseplant scents depending on how I feel and visitors always comment on how wonderful my home smells 💕
Finally, Palo Santo has become part of my nightly ritual. 2 cones give me the right amount of time to relax, do my journaling and drift off dreaming I’m back on holidays in Mexico! Please, never discontinue it, Droplet Team 🙏🏽💫
Love each scent; keep up the great work!

5 September 2026
Unprompted review
DROPLET logo

Reply from DROPLET

Hi Frannie,

This is an awesome review! Thank you so much for the love, and glad you're enjoying our range of scents. This is exactly the way we want to change your space 🫶

Don't worry about Palo Santo, we're keeping that forever ♾️

Can't wait to show you what we've got in store for the future and beyond.

Peace & love,
Team Droplet

Rated 5 out of 5 stars

Love everything about the product

Love everything about the product

5 September 2026
Unprompted review
DROPLET logo

Reply from DROPLET

Hey Jimm,

Thank you so much for sharing your review and we're so glad you're enjoying our Droplet products 🫶

Peace & love,
Team Droplet

Rated 5 out of 5 stars

Amazing scent oils

Amazing scent oils, incense cones and diffusers fills the room with beautiful scents would highly recommend.

5 September 2026
Unprompted review
DROPLET logo

Reply from DROPLET

Hey Nancy,

Thank you so much for the love & so glad you're enjoying our range of scents 🫶

Keep spreading the love & we can't wait to show you more!

Peace & love,
Team Droplet

Rated 5 out of 5 stars

Best incense around

Best incense around. Only kind that doesn't give me a headache!

5 September 2026
Unprompted review
DROPLET logo

Reply from DROPLET

Hey Joe,

Thank you for the seal of approval & we're so glad our incense range is working perfectly for you 🫶

Peace & love,
Team Droplet

Rated 5 out of 5 stars

Regular customer

Regular customer, love these pyramids of joy. Use them to set my daily self care routines and to make my home smell grand.
Beautiful assortment of fragrances all amazingly good.

3 September 2026
Unprompted review
DROPLET logo

Reply from DROPLET

Hey Kim,

Aw, so glad to hear you're enjoying our Incense range! They're the perfect little pyramids for your space, and we're so glad they're making a difference to your space 🫶

Stay tuned for more beautiful scents on the horizon.

Peace & love,
Team Droplet

Rated 5 out of 5 stars

Great company

Great company, love the scents and range of formats

1 August 2026
Unprompted review
DROPLET logo

Reply from DROPLET

Hey Robyn,

Thank you for sharing the love, and we're so glad you're enjoying our range of products 🫶

We can't wait to share more with you and our Droplet community. Stay tuned!

Peace & love,
Team Droplet

Rated 5 out of 5 stars

Damn sexy smell, beautiful bottle.

I am besotted with the Fig Leaf Reed Diffuser. My home smell gorgeous and the fragrance is downright sexy. I cannot count the times someone has said how lovely the place smells and ask what it is. The pretty bottle and chunky no nonsense reed look fabulous. I want a refill and am hoping Droplet will bring one out soon.

1 September 2026
Unprompted review
DROPLET logo

Reply from DROPLET

Hey Mary,

Thank you so much for sharing your love for our Fig Leaf Reed Diffuser! We're so glad it's making your home smell good and is making the difference 🫶

Refills are definitely on the agenda, so keep an eye out!

Peace & love,
Team Droplet

Rated 5 out of 5 stars

A classy company with classy products and service

I ordered the wax tablets set and got a beautiful electric wax melter which gently glows - the whole set is totally classy. Of course I wanted I try the blackberry melt so ordered those - wonderful for my kitchen location especially as it’s recently been refurbed so is gorgeous anyways.. they arrived the day after ordering and smell brilliant. The whole thing is so classy - the melts themselves and packaging. No chintzy woo woo factor - just lovely and efficient service too.

4 September 2026
Unprompted review
DROPLET logo

Reply from DROPLET

Hey Kathryn,

This is brilliant! We're so glad you're enjoying your Wax Warmer Set and melts. That's exactly how we aim to change your space 🫶

We can't wait to show you what we've got in store for the future & beyond. Until next time!

Peace & love,
Team Droplet

Rated 5 out of 5 stars

Great product

Great product, design and scent.

4 September 2026
Unprompted review
DROPLET logo

Reply from DROPLET

Hi Natalie,

Thank you for the love, dear! Glad you're enjoying your Droplet products 🫶 your support is greatly appreciated.

Peace & love,
Team Droplet

Rated 5 out of 5 stars

Been a customer for almost a year now…

Been a customer for almost a year now and honestly can't get enough. Started out with the houseplant incense drops (still my favourite) and recently added the reed diffuser and wax warmer to my collection. Everything smells gorgeous, the range keeps getting better, and it's just a really lovely little brand to support. Highly recommend if you're into cosy home vibes!

31 August 2026
Unprompted review
DROPLET logo

Reply from DROPLET

Hey Gohar,

Thank you so much for the lovely review, we really appreciate the support and glad you're enjoying your Droplet products 🫶

Can't wait to show you what we've got in store for the future & beyond!

Peace & love,
Team Droplet

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