theearthlingco.com Reviews 

37
•
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I love these shampoo bars! I have already bought three times. They are easy to use and leave my hair feeling great. When combined with BeKynd scalp scrub (different company), you don't even need condi... See more

Rated 5 out of 5 stars

It's been two weeks, and so far, I like using the bar shampoo and conditioner. I like that the product is clean, good for sensitive skin, easy to travel with, and no useless wasteful packaging. My thi... See more

Rated 2 out of 5 stars

I purchased the shampoo and conditioner bar in the sandalwood scent. In addition to, two other unscented shampoo bars. Total of four bars. The bars are nice. Nothing special! The sandalwood scen... See more

Company replied

Rated 5 out of 5 stars

I was experiencing thinning hair; not that my hair was falling out but that the hairs themselves were getting finer. Next, my baby-fine hair started breaking. Everyone I talked to had a different "cau... See more


Contact info

4.1

Great

TrustScore 4 out of 5

37 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(37)

11 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Trying to get mine delivered to another…

Trying to get mine delivered to another address after it wasn’t able to deliver to my Christmas location at the time. Having a lot of trouble!

30 December 2024
Unprompted review
theearthlingco.com logo

Reply from theearthlingco.com

Hey Jackie. We're sorry to hear you're having trouble receiving your order. Generally, if a package is unable to be delivered, we're happy to resubmit an order to a new address. Unfortunately we couldn't find your account by name alone, but we'll request further information through Trustpilot so we can track you down and get you a resolution.

Rated 5 out of 5 stars

I bought my first set of shampoo and…

I bought my first set of shampoo and conditioner took the small questionnaire to determine what type I would need to work. Losing my silver grammy hair, dull, itchy scalp, and all out looking like the toupee on top of a broomstick. My hair needed the I believe the purple rain. Not sure. After the first washing, I notice a diff. in feel. After 2 months now and my hair is actually coming back. Yay! Feels so good and soft. So I am happy now, and my youngest grandson, 18, said grammy your hair looks nice. I will continue to use it, as I only was every 3rd day and its shoulder length. I cannot remember the date. its approx.

1 August 2024
Unprompted review
theearthlingco.com logo

Reply from theearthlingco.com

We're so glad you're loving the product!

Rated 1 out of 5 stars

Bad smell

I ordered the coconut/vanilla shampoo and conditioner. I didn’t think that they smelled anything like coconut/vanilla and I found the smell very unpleasant so I canceled my subscription.

31 October 2024
Unprompted review
theearthlingco.com logo

Reply from theearthlingco.com

Hello Marina. We're sorry you didn't enjoy the scent you received. As a part of our 30 day satisfaction guarantee, we'd be happy to refund you the price of the product, but we weren't able to locate your account by name alone. If you could, please email hello@theearthlingco.com, mention this Trustpilot review, as well as your dissatisfaction with the scent you received, and we'll promptly take care of this issue.

Rated 5 out of 5 stars

No allergic reactions or knots!

Hair length is mid back length, curly/ wavy depending on weather and can get pretty knotty… and I experience allergic reactions to just about all hair products. No allergic reaction here! Been using the earthling shampoo and conditioner bars in sandalwood. Been almost 2 months and I still have a few weeks left until the bars are gone. The shampoo bar leaves my hair feeling very clean. (I’m a school teacher and have a farm, so 2 showers a day is common place) After the conditioner I have ZERO knots! I was brave and let my hair air dry with out styling product (hand lotion) and the softness and curls were amazing! I have the sandalwood shampoo and conditioner on authorship (Amazon) and couldn’t be happier with my hair! ps, I’m 63 and letting my hair go gray.

13 November 2024
Unprompted review
theearthlingco.com logo

Reply from theearthlingco.com

Thank you so much for letting others know about your experience, Mona! We're thrilled you're enjoying the product.

Rated 1 out of 5 stars

Expensive Waste!

It seems almost everything others rave about, I got the opposite affect. The shampoo didn't lather very well, the STINKY (unscented) was worse than the vanilla as far as lathering goes. A third one I didn't even try. The condition bars didn't lather. It was too much work to try to apply to my hair. I even tried shaving some off to I could apply it. That ended up on the bottom of the tub until I cleaned it out. It didn't disolve! My hair got dry and brittle. The EWG rates most of The Earthling products listed there app as a number 4 (1 safe to 10 more hazzardous). I try to purchase items that are rates 1 or 2. I will be throwing out all the bars purchased. I purchased a Primal Life bar. My hair felt so much better after one use. I wasn't afraid I would break off more hair when I brushed it after my shower. The Earthling was expensive and a big waste of money.

30 September 2024
Unprompted review
theearthlingco.com logo

Reply from theearthlingco.com

Hello Debbie. We're very sorry to hear that this was your experience. I'd like to address a few of your points, as well as provide next steps.

The Unscented bar should not have a foul smell. As there are no fragrances added, the only scent would come from the ingredients which gives off a faint coconut oil smell. I've reported this feedback to the team as what you described is not normal.

While our shampoo bars are expected to lather, our conditioner bars would not which is standard to most conditioners (bar or otherwise). If the shampoo bars did not lather, that is not expected and would indicate an issue with the product you received.

As a note, you mentioned purchasing three variants but we were only able to locate two in your purchasing history so we can only speak to the products we see listed.

I see this purchase was made in April of 2024 and unfortunately I do not see that you contacted customer service. We have a 30 day satisfaction guarantee when purchasing our products, and I want to assure you that if contacted, we would have made this right. If you wouldn't mind emailing us at hello@theearthlingco.com with subject line "Follow-up from Trustpilot" we'd be happy to work with you and find a solution despite this purchase being outside of our 30 day policy.

Rated 5 out of 5 stars

Game-Changer for Your Hair Care!

These bars are not only eco-friendly but also work wonders for my hair. My hair feels so clean, soft, and nourished after using them. I was skeptical if a bar could really work as well as regular shampoo, but I was proven wrong. They work better! My hair has more volume and is so much softer now. Plus I need less product to style it.

The scents are delightful without being overpowering, and a little goes a long way—these bars last much longer than traditional bottles!

Shipping was quick, and everything arrived beautifully packaged, with minimal waste. I also appreciate their transparency about ingredients and sourcing.

I highly recommend Earthling Co’s shampoo and conditioner bars! They’ve won me over completely!

13 September 2024
Unprompted review
theearthlingco.com logo

Reply from theearthlingco.com

We're so glad our product has made a difference!

Rated 5 out of 5 stars

Amazing brand

Amazing brand, products, and customer service. My hair has never been healthier. I recommend the sweet sandalwood!

23 September 2024
Unprompted review
Rated 5 out of 5 stars

Not Drying!

I find most shampoos to be extremely drying. The earthling shampoo bars leave my hair feeling very clean without stripping all the natural oils out. I also like that it has marshmallow root which promotes hair growth. The conditioner is a little more difficult to rub in your hair and has a slimy texture so I will look elsewhere for a conditioner. But the bar is a good value as it lasts many months if kept out of direct shower spray and you utilize the wood dish to keep out of standing water.

10 September 2024
Unprompted review
Rated 5 out of 5 stars

I'm obsessed with this company and…

I'm obsessed with this company and their products, and I love supporting small, female-founded business where I can. I've been impressed with all of their products that I've tried, especially their shampoo and conditioner bars and their moisturizer and serum. I've been using their bar for a really long time now (I think one set lasts me 3-5 months, which is such a steal) and they make my hair look amazing. I would totally recommend them!

6 August 2024
Unprompted review
Rated 2 out of 5 stars

I purchased shampoo bars

I purchased shampoo bars. They worked very well, but I didn't care for the scent. I canceled my subscription. The following month I was billed for, and received, another shampoo bar. I emailed the company and explained the situation. NO RESPONSE. The following month, I was AGAIN billed for a shampoo bar which is apparently on its way to me. I emailed the company again last week and have had NO RESPONSE. Empty plastic shampoo bottles in the landfill makes me unhappy, but brand new shampoo bars in the trash just makes me angry. Plus, I'm out $40, which is also not fun.

21 August 2024
Unprompted review
theearthlingco.com logo

Reply from theearthlingco.com

We're very sorry this was your experience. We'd like to investigate this further and make this right. Please check your email - we've sent a request for more information.

Rated 2 out of 5 stars

So Disappointed

So Disappointed, Turned my silver gray hair brassy colored.

7 July 2024
Unprompted review
theearthlingco.com logo

Reply from theearthlingco.com

We're very sorry to hear that. Our products are designed to fight against brassiness, and that isn't an expected outcome. We've reached out to get your information so we can look into what specific product you received.

Rated 1 out of 5 stars

I bought the shampoo and conditioner…and was deceived

I bought the shampoo and conditioner bar set in the "fresh peach" scent against my better judgement as I did check reviews and comments on an instagram post and on the company's website. People were raving about scents and the amazing results.... after shipping and their "carbon" tax it was more than 44.00 for two bars of unscented goat soap. Upon arrival I opened them and they smelled like the towel my wet dog left behind in my subaru a few weeks ago. I got three other opinions in case maybe my nose was broken or something. I don't know if people have less expectation these days or what is happening. All I know is, the last thing I wanted to do was rub two goat soap balls in my wet hair. I did take the plunge, however because I asked this company for a refund as I truly felt deceived. As expected this soap was indeed nothing more than unscented goat soap. I actually had a bar of unscented goat soap which I tried a day later just to compare and indeed, the results were the same. As of date I have not received my refund because the company had retired for the day at 3pm. I will update regarding how this was (or wasn't) handled.
Update: I was refunded the money for the awful soap but not the "carbon tax". I did not have to wait and they said they would take into consideration the scent complaint I made, when discussing next products.

10 July 2024
Unprompted review
theearthlingco.com logo

Reply from theearthlingco.com

I'm very sorry to hear about the smell of the Unscented soap you received. The soap should not have smelled the way you described, and I apologize if we did not push to have the product returned for us to review. You should have been refunded for the carbon tax, which is optional at check out. I'll reach out via Trustpilot to get your information and make that right.

Rated 2 out of 5 stars

Left hair limp

I was excited to try the shampoo and conditioner bars. I loved that the bars came in a box that can be recycled.
The shampoo bar lathered great! The conditioner bar was also easy to apply.
My hair was squeaky clean. Literally.
I naturally have flip curls and waves. However, after using the products, my hair was limp with NO curls or waves. My hair also felt slick as if something had been left behind.
I will be washing it again before going to sleep.
It took multiple washes for my hair to return to its normal texture.
I contacted fhe company and received a full refund.

18 April 2024
Unprompted review
theearthlingco.com logo

Reply from theearthlingco.com

I apologize for the late reply to this, but we want to make sure that after some time you did enjoy the product. If it didn't end up working out, we'd be happy to still honor the 30 day satisfaction guarantee. I'm going to reach out via Trustpilot for more information, or you can email hello@theearthlingco.com and reference this review for further assistance.

Rated 2 out of 5 stars

I purchased the shampoo and conditioner…

I purchased the shampoo and conditioner bar in the sandalwood scent. In addition to, two other unscented shampoo bars. Total of four bars. The bars are nice. Nothing special! The sandalwood scent is lovely. However, at $16.00 dollars a bar, plus tax, shipping etc…
Four bars: $66.00 dollars. I’m sorry! This is extremely impractical and not sustainable for the average person in this economy. I was supposed to have received a discount???? If this was discounted……WOW! When these are gone, there will not be any more Earthling Co products purchased.

15 December 2023
Unprompted review
theearthlingco.com logo

Reply from theearthlingco.com

We appreciate the feedback and apologize for any frustration caused by our pricing. In an effort to be sustainable, we do all that we can to source the best ingredients, which does at time result in an increase of production costs. We do try to offer discounts where possible, for instance when signing up for a subscription. If you feel like you should have received a discount but it wasn't applied, we'd be happy to still honor it for you. Please email hello@theearthlingco.com and reference this review. We'll be sure to look into it.

Rated 5 out of 5 stars

Great Shampoo and Conditioner Bars

Just received my first order. Website was simple to use. Lots of fragrance selections. Quick shipping and kept informed during shipping process. Bars are well made, good size and smell great. I have waist length hair and it came out tangle free and smelling great and super soft. Highly recommend ditching the plastic and going with a more sustainable choice and this is a great company.

7 July 2023
Unprompted review
Rated 3 out of 5 stars

The good and the bad

Ok, first the bad. The bars are smaller than they look in the videos. I’m not sure if a larger bar is used for advertising or the models have very small hands, but the shampoo bar is not as big as it looks. I bought Coconut Vanilla and although it smelled like coconut when I opened the package, it doesn’t smell like that in the shower. I was trying to figure out what it smelled like until my husband came out of the shower and asked why I bought crayon scented shampoo and he’s right, it smells like crayons. It’s not a horrible scent, but I’d prefer coconut or vanilla. Now, the good. I love the way my hair looks and feels. It is clean, incredibly soft and tangle free. I’ll definitely buy again, just not coconut vanilla

3 April 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look