Theecig.co.uk logo
Visit website

Theecig.co.uk Reviews 1,148

•
TrustScore 3.5 out of 5

3.6

Electronic cigarette store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the products and the competitive pricing. Many consumers also highlight the efficiency of the delivery service, noting that items often arrive quickly and are well-packaged. The overall service experience is generally viewed positively, with people appreciating the helpfulness of staff and the ease of using the website for ordering. However, some people were dissatisfied with their orders, experiencing issues such as incomplete deliveries, incorrect items being sent, or products arriving damaged. A few customers also mentioned that despite paying for faster delivery, their orders did not arrive any quicker than standard shipping.

What people talk about most

Product

Clients share positive opinions on product quality and selection. Many reviewers praise the great quality... See more

Delivery service

Customers had positive experiences with delivery services. Many reviewers praised the fast and speedy... See more

Order

Users describe ambiguous interactions with order. Many customers report positive experiences, noting prompt... See more

Price

Customers consistently note positive experiences with price. Many reviewers highlight the good and... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the prompt, quick, and efficient... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Previous orders have been completed pretty smoothly however I placed an order November 10th my money was taken but no sign of order. I have sent 3 e mails and 2 messages on the online chat option an... See more

Rated 5 out of 5 stars

Best vape store for exclusive offers and they also sell exclusive quality vape juice (feast treats) that nowhere else stocks! Staff are always friendly and helpful in store and online service is quick... See more

Rated 5 out of 5 stars

Exellent buying experence , good prices , easy to use web page , items delivered within 2 days . I would not hesitate to use them again. Many thanks.

Company details

  1. #123 of 128 best companies in Electronic cigarette store
  2. #41 of 42 best companies in Tobacco shop

Written by the company

The E-Cig & CBD Store is the largest growing electronic cigarette & CBD Store in the UK with 50+ Stores Nationwide, providing a huge range of brands of e-liquids & vape devices & accessories. Stocking a huge selection disposable vapes including, Elf Bar, Elux and Crystal Bars.

Contact info

3.6

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Paid for next day delivery and ordered…

Paid for next day delivery and ordered before 1pm only to have a an email at 7pm come in that I need to verify my age before they can send! Why wasn’t this part of the payment process? I even paid by credit card. Pointless next day charge now. Not very well thought through.

25 June 2023
Rated 5 out of 5 stars

Amazing service

Very quick and professional... Customer service very quick to rectify missing items although I've only had this problem once... Certain to keep using... Keep it going guys!!

17 June 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look