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Theecig.co.uk Reviews 1,148

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TrustScore 3.5 out of 5

3.6

Electronic cigarette store
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Review summary

Created with AI, based on recent reviews

Considering 61 reviews, most reviewers were somewhat happy with their experience overall. Customers are really happy with the quality of the products, finding them to be of good quality and with a great selection. Many also appreciate the competitive pricing and the efficient, fast delivery service. The website is often described as easy to use, making the ordering process straightforward for most people. However, some people were dissatisfied with issues related to their orders, such as incomplete deliveries, incorrect items being sent, or significant delays in receiving their purchases. A few other people also felt that paying extra for quicker delivery did not result in a faster arrival time compared to standard delivery.

What people talk about most

Product

Customers consistently note positive experiences with product quality and selection. Many reviewers praise... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the fast and speedy... See more

Order

Clients share ambiguous opinions on order experiences. While some customers praise quick and easy ordering,... See more

Price

Users describe positive interactions with price, frequently highlighting great and competitive pricing across... See more

Service

Customers had positive experiences with service. Many reviewers highlighted the great and reliable service,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Previous orders have been completed pretty smoothly however I placed an order November 10th my money was taken but no sign of order. I have sent 3 e mails and 2 messages on the online chat option an... See more

Rated 5 out of 5 stars

Excellent customer service and fast delivery. Great choice of quality products. Dojo Blast 10k Fizzy Cherry is excellent flavour. Highly recommend. Thank you.

Rated 5 out of 5 stars

Good value .. fast delivery Wasn’t expecting the nicotine salts to be delivered foc with the nicotine free 100ml oils so that was a pleasant surprise Will use again

Company details

  1. #123 of 128 best companies in Electronic cigarette store
  2. #41 of 42 best companies in Tobacco shop

Written by the company

The E-Cig & CBD Store is the largest growing electronic cigarette & CBD Store in the UK with 50+ Stores Nationwide, providing a huge range of brands of e-liquids & vape devices & accessories. Stocking a huge selection disposable vapes including, Elf Bar, Elux and Crystal Bars.

Contact info

3.6

Average

TrustScore 3.5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

No delivery & non-responsive

I placed an order on 03/11/25, paid extra for 24hr delivery. Delivery has still not arrived (as of 12/11/25) and no communication from the support team, despite sending three emails to them. Requested an update and a refund and there’s been no response at all. Complete waste of time and money.

3 November 2025
Rated 1 out of 5 stars

Awful customer service and attention to detail

I ordered 2 x 100ml bottles and nic shots on 6th August totalling nearly £40 and they sent 8 cheap nic salts worth £16.

When queried they said they would refund postage and that they had sent the original order again on the 12th August and would be with me within 3-5 days and also asked me to send back the other liquids but wouldn’t pay for a label so I have to pay. Cheeky

I followed up the order and refund today and they have turned round and said we will send tomorrow! It’s 8 days since I was told it was on its way. Joke.

6 August 2025
Rated 5 out of 5 stars

The first thing is that the company…

The first thing is that the company emailed me to let me know that the product was back in stock. Secondly, the price is very competitive and the turnaround is excellent. I will do business with this company as long as they stock my product.

7 August 2025
Unprompted review

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