The End Cult Reviews 

232
•
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, most reviewers were somewhat happy with their experience overall. Many customers highlight the fantastic selection of clothing, appreciating the unique designs and stylish options available on the website. Shoppers frequently mention finding great vintage products and nice prices across the diverse collection of apparel. However, some customers also noted poor product quality and items not matching the promotional pictures shown online. A few other people also felt that the sizing was completely incorrect, leading to received garments being far too small. Reviewers additionally reported serious difficulties with expensive international return shipping costs and prolonged delays in receiving promised refunds.

What people talk about most

Product

People report negative experiences with product, noting that items arrive looking nothing like the online... See more

Quality

Users describe negative interactions with quality, expressing deep disappointment over cheap materials and... See more

Order

Customers felt immense frustration regarding their experience with their order, reporting missing items,... See more

Price

Reviewers express strong dissatisfaction with the high pricing, noting that items are sold at massive markups... See more

Website

Consumers express deep dissatisfaction with the website due to very poor quality items that do not match the... See more

Reviews shaping this summary

Rated 2 out of 5 stars

The only good thing about this company was the delivery times. CONS: Very poor quality and doesn't look much like the pictures online. The t-shirt was WEIRDLY short and the long trench coat was a nast... See more

Rated 4 out of 5 stars

It's cheap China quality. Got my skirt today and it is super smelly and thin material. The belt doesn't even close.

Rated 5 out of 5 stars

Fantastic selection and great quality of all products. I'll be buying more in the future!


Company details

  1. Clothing Shop

Written by the company

At The End Cult, we specialize in providing gothic fashion that is both bold and unique, appealing to those who love to express themselves through dark, alternative styles. Our collection features everything from statement outerwear and dresses to eye-catching accessories like rings, necklaces, and chokers. Each piece is crafted to embody gothic elegance and punk aesthetics, allowing our customers to fully embrace their individuality. We strive to offer high-quality fashion at accessible prices, regularly running sales to ensure that everyone can indulge in their dark fashion desires.


Contact info

3.1

Average

TrustScore 3 out of 5

232 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.1

All reviews

(232)

58 reviews in the last 12 months

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Rated 5 out of 5 stars

Wow, just wow!!!

Wow, just wow! Stumbled upon this site a few weeks ago and I'm already obsessed. The quality is top-notch and their style? Spot on! Rocked my new top at a concert and got tons of compliments. Five stars, easily!

9 September 2024
Rated 5 out of 5 stars

Just Wow

Wow, just got my bandage pants and they're beyond amazing! They fit perfectly and really stand out at my goth meet-ups. Five stars isn't enough for how cool these look!

6 September 2024
Rated 4 out of 5 stars

Just rocked my new shirt from this…

Just rocked my new shirt from this gothic site, and man, it's got some serious vibes! Material feels decently robust, but it did take a tad longer to arrive than anticipated. Will be browsing more soon!

5 September 2024
Rated 1 out of 5 stars

This company is an absolute rip off

This company is an absolute rip off. I ordered a pair of trousers and almost a month after, and 2 delivery attempts, on which they didn't take any responsibility, my package still hasn't come. Despite of remaining at home expecting, the order passed from "due to deliver today" to "undelivered" at the tracker. And on top of everything, the tracker located the package somewhere in Australia, when my delivery address is in London.

17 September 2024
Unprompted review
The End Cult logo

Reply from The End Cult

We sincerely apologize for the distress caused by the delay and misrouting of your order, Javier. It's unfortunate to hear about such experiences, and we are committed to improving our delivery processes. Please reach out to us at support@theendcult.com so we can resolve this promptly.

Rated 1 out of 5 stars

Facebook are allowing these frauds to advertise!

Received my item after purchasing it via an ad on Facebook. Quality was absolutely awful and the item was damaged with threads and bits hanging off.

Contacted the company via email and they responded to ask for photos, I sent these off and they apologised and offered to replace. I explained that I would prefer to return for a refund as shipping takes a long time and I wouldn’t receive back in time for my event.

Since then I have had no response to my emails just completely ignoring me.

Now having to raise a dispute with my bank and report this business to Facebook as a fraudulent ad.

Avoid!!!

In response to the generic reply, I’m pretty sure over a month without any resolution is not a timely response. I’m still waiting….

8 August 2024
Unprompted review
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Reply from The End Cult

Danielle, we sincerely regret the issue with the quality and subsequent service delay. Your experience is not the standard we aim for. We're reviewing our processes to prevent such problems in future. Please allow us to correct this with a timely resolution.

Rated 1 out of 5 stars

My dress finally arrived a month later

My dress finally arrived a month later. To late for me to wear for the occasion I ordered it for. It vaguely resembled the picture. It is obvious that it is a knock off of the real thing. Would not recommend. Scam clothing company and not even cheap.

12 September 2024
Unprompted review
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Reply from The End Cult

We're deeply sorry to hear about your disappointment, Sylvia. We aim for authenticity and your feedback is crucial for our improvement. To resolve this, please contact us at support@theendcult.com. We're committed to doing better.

Rated 1 out of 5 stars

Received XL when ordered Large..wrong…

Received XL when ordered Large..wrong size.. Asking for help. NO respond. 2 mails later. Don't buy from this company. CALISSE!

9 September 2024
Unprompted review
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Reply from The End Cult

We sincerely apologize for the error, Michel. It's not the experience we want for our customers. We're looking into your issue to improve our response. Please check your spam folder too, as sometimes replies can end up there.

Rated 1 out of 5 stars

Cheap knockoff

They sold me what is clearly a cheap knockoff of what is listed on their website, so I did not receive what was advertised. I would never buy from this site again and would not recommend that anyone else buy from them either.

23 August 2024
Unprompted review
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Reply from The End Cult


We're really sorry to hear about your experience, Michael. It's important to us that our customers receive exactly what they ordered. Please reach out to our support at support@theendcult.com so we can make this right. We appreciate your feedback and are committed to improving.

Rated 1 out of 5 stars

Company will not accept returns

Scam company. Purchased an item before doing research on reviews. The item is way too small for the size listed. Contacted the company and they have been giving the same back and forth in email as others here have recieved. You won’t get your refund or be able to return which is not what they list on the website. Don’t be fooled. Avoid avoid avoid!

26 August 2024
Unprompted review
The End Cult logo

Reply from The End Cult

We're truly sorry to hear about your experience, Heather. It's crucial for us to address these issues and improve. Please give us another chance to rectify this; contact us directly with your order details at support@theendcult.com.

Rated 4 out of 5 stars

I recently purchased a few pieces from…

I recently purchased a few pieces from this Gothic clothing store and was quite impressed with the quality of the items. The selection was unique and the prices were reasonable. Shipping was fast and customer service was great. Overall, a solid experience. I'll definitely be back for more dark and edgy pieces to add to my wardrobe!

17 August 2024
Rated 1 out of 5 stars

Drop Shipping Scam!!

Drop Shipping Scam!!

Ordered what I thought was a nice looking pair of boots in what I thought was my size. When I realised the order was made in error, I tried to cancel and refund but customer service claimed that it had already shipped when it hadn't (what this meant was they had forwarded the order to the third party already). Repeated attempts to send back and refund the order were met with slow and off-topic customer service responses which claimed covering shipping returns would be too expensive and offering me a 40% off coupon for my next purchase. Not gonna happen!! Set fire to £50 GBP. Don't get ripped off like I was.

11 August 2024
Unprompted review
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Reply from The End Cult

We're sorry to hear about your experience, Lyra. We apologize for the inconvenience and the less-than-satisfactory customer service you received. Please contact us at support@theendcult.com so we can make things right.

Rated 1 out of 5 stars

100% scam

100% scam! Really disappointed with the experience. Wish I had checked the reviews before ordering over £80 worth of clothing that was so small I couldn't even fit into them. When I asked to return item they advised it would be too expensive and offered me a 40% discount on clothes which is ridiculous. It litrally goes against their terms and conditions.

22 August 2024
Unprompted review
The End Cult logo

Reply from The End Cult

Olivia, we sincerely regret any inconvenience caused by your recent purchase. It's clear we fell short of meeting your expectations. Please reach out via support@theendcult.com to let us resolve the issue. We're committed to improving and sincerely apologize.

Rated 1 out of 5 stars

Don't order from this company

Don't order from this company. The clothing is shipped from China (takes super long to arrive) and you cannot return it if you are unsatisfied. I did not do my research. I ordered what I thought would be a dark, burgundy Victorian jacket for the character I play in a historic Halloween walk. What arrived was bright orangey red and comical looking with bright brass buttons. It looked like a ring master's jacket. I tried to return it, and they made me prove my case with pictures. It took three weeks of back and forth emails. Finally, they said sorry you'd have to pay to send it back to China and it's super expensive. They offered me a discount on another item....why would I want more purchases from them. I lost $60usd on the jacket:(

16 August 2024
Unprompted review
The End Cult logo

Reply from The End Cult

We're genuinely sorry about your experience, Christine. It's crucial for us to resolve issues, and we regret that the jacket didn't meet your expectations. We're actively working on improving our return policies and product satisfaction. Please contact us at support@theendcult.com for further assistance.

Rated 1 out of 5 stars

TERRIBLE EXPERIENCE

I wish I would have read these reviews before ordering from this website. I ordered a lether jacket for $150 and when it arrived 3 weeks later it didn't fit. I have been reaching out to return the item and they only respond to emails on Thursday and Friday which seems strange, at first they wanted me to keep the item and they would give me a 40% discount on something else, not sure how that helps me!! Then they said it would be to expensive to ship it back. Now they want a picture of the item.... each one of these requests/responses has happened a week apart I am worried that we will soon be at a point where they wont refund me because it has been too long. I think they stretch out responses so they don't have to refund people. PLEASE RUN FROM THIS RETAILER!! Not worth the hassle!!

16 August 2024
Unprompted review
The End Cult logo

Reply from The End Cult

We're truly sorry for this experience, Tricia. It’s not the standard we aim for. We understand your frustration and want to resolve this quickly. Please forward the photo of the jacket to support@theendcult.com, and we will expedite your return process. Your satisfaction is crucial to us, and we are committed to improving.

Rated 1 out of 5 stars

It’s all just drop shipped from…

It’s all just drop shipped from alliexpress I paid $50 for a $14 garment off alli express customer service didn’t help at all just said sorry no refunds

25 July 2024
Unprompted review
The End Cult logo

Reply from The End Cult

Dear Drew, we truly regret your experience was not what you expected. It's our mission to provide unique products and we're sorry to hear that our service did not meet your expectations. We are constantly working on improving customer satisfaction and your feedback is crucial. Please contact us at support@theendcult.com for further assistance.

Rated 4 out of 5 stars

Good experience

Shipping was a little less than two weeks, got everything that I ordered. The items were as described on website. The quality is pretty decent. Overall, my experience was good!😊

12 July 2024
Unprompted review
Rated 1 out of 5 stars

Not a legitimate clothing store. Avoid!!!

I believed this site was a legit clothing company, because I had successfully received a purchase from them in the past. But when returning to make another purchase, they manage to lose the package during shipment. That's one thing, but it was how they handled our correspondence after this was disclosed to me (approximately 3 weeks after I made the purchase), that made me believe this isn't a legitimate store. I don't want to tell the full story. But they neither refunded the lost shipment, nor responded comprehensibly to any of my requests about how they were planning to compensate me. It was like they stopped caring about me as a customer the moment I addressed them about the whereabouts of my package. Stay away from this site!!!

12 June 2024
Unprompted review
The End Cult logo

Reply from The End Cult

We sincerely apologize for your recent experience, Andrea. It's not our standard to drop the ball after shipping issues arise. We are actively improving our follow-up services and solutions for lost shipments. Thank you for your feedback; it truly helps us better our service.

Rated 5 out of 5 stars

Great quality product

Great quality product, what was shown in the picture was what arrived in the box. People are complaining about delivery times when the company delivery info clearly states that international shipping can take up to three weeks, my order arrived within this time. I am very happy with my purchase and the price was great, my order would have easily cost twice as much from other sellers. I will be ordering from them again.

10 May 2024
Unprompted review

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