The Energy Deal 

Awful experience, avoid these people at all costs.

After being lured by their initial promise of non-for-profit pricing and ethical trading practice I signed up to this outfit earlier this year. Within weeks they'd hiked my electricity prices by a stonking 40% - way above any competitor. Add to this their poor administration and customer service - their billing system is particularly chaotic and not fit for purpose.

They put every obstacle in the way to prevent you from leaving their money-grabbing clutches - after giving them notice to terminate my contract I then find them trying take ever more money from my bank account even though my account was clear and with zero outstanding balance. To this end I stopped my direct debit to prevent this unlawful payment which they then used as an excuse to prevent me from moving to another supplier. They even have the gall to blatantly lie to the regulator, Offgen, about their actions.

From my research they appear to be a franchise of Robin Hood Energy who was setup last year as supposedly a not-for-profit company, which has in turn ramped up prices for its hapless customers and yet have managed to stack up huge losses as a trading outfit. Something is clearly very wrong with this lot.

So if you're looking at The Energy Deal, or Robin Hood Energy - avoid at all costs!

the worst company ever, bad costumer service, ridicules account department, seriously my 4 year old can add up numbers better..

don't sign with them, constant errors, and hassle!

Tried for more than two months to get my money back as my account was in credit. Been calling so many times that I got sick of it.
Manager is never there if you ask for him
Last phone call they are told me the money is going to be in my account in 48 hours (of course they're not) and called again to be told this time that is takes 48 to approve the transfer. They are lying as I record all my calls
Do yourself a favour and don't sign with them

The most awful experience. They assured me they would sort out problems with my gas registered supply. Over 120 emails later and over 20 hours of my time wasted. Tried to charge me more due to their incompetence in using their own systems. The director personally said she would make sure it was sorted. She stopped replying and lots of different people who had no clue what was going on would reply. Their complaints system is a joke and their customer service/communication is appalling. I've moved again. AVOID AVOID AVOID

A failure from the first day

Ugh.

On day one as a new customer I had to call them four times because I couldn't even enter my initial meter readings on their website. Each staff member I spoke with gave me a different and contradictory answer to explain the problem. It was all downhill from there.

A complaint letter went unacknowledged and unanswered for 25 days; when I called to complain it was impossible to get through by phone despite hanging on for 22 minutes, then calling back and hanging on for another 33 minutes. (Calling them anytime involved a long, long wait)

After all that, they increased their prices!

I've been a customer for 63 horrible days - I'm moving on.