The Energy Shop Reviews 

37
•
TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

The Energy Shop WayInForm page (which I'm not allowed to quote directly) doesn't list our electricity supplier (Good Energy) doesn't provide a list of tariffs for E-on gas (and have tried multipl... See more

Rated 1 out of 5 stars

Without my intervention The Energy Shop instructed So Energy to take over my electricity supply. I have tried to telephone on several occasions with the line being dropped after a 15 minute wait. I... See more

Company replied

Rated 5 out of 5 stars

From initial contact to setting up a new provider, the service provided was seamless and professional. As a family we are time poor and often don't find the opportunity to compare provider costs. Usin... See more

Company replied

Rated 5 out of 5 stars

You folks are just fantastic at what you do. Price quoted was exactly as charged. Employee Jack did an excellent job and clean up was amazing like he never was here. Our fireplace works so much bet... See more

Company details

  1. Energy supplier

Written by the company

Compare energy prices and save up to £450 on your Gas and Electriicty bills. TheEnergyShop.com was voted Best Comparison Site - Personal Finance Awards 2016. Compare Gas and Electriicty prices now...


Contact info

2.6

Poor

TrustScore 2.5 out of 5

37 reviews

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2.6

All reviews

(37)

1 review in the last 12 months

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Rated 3 out of 5 stars

I used this company because they are on the Offgem recommended list

I used this company because they were recommended by Offgem and they found a deal that worked for me.
However the switch has ended up in a mess and this company have not been very helpful, they have not taken much responsibility for it, and told me incorrect information at the time. I have ended up with only one energy being switched and paying two companies at the same time with two accounts still open over a month after the switch, I've taken it further. I have asked for how I can make a complaint to this company and received no response, -until now- see below.
=Having posted an initial unfavourable review the company contacted me directly offering to take further action to sort out what's happened so I have agreed to let them do so. I am thankful that they are going to try because I feel, and have felt, very helpless in all this. For me a personal touch which has been offered is worth more than endless hours of long 'waiting to speak to a human being' phone calls which seem to be the norm these days. None of us seem to have any power in the current situation- yes there's an ironic pun there. For me and my politics, I'd re-nationalise energy supplies. So I'm trusting the energy shop to resolve this, I do hope that they can

9 November 2021
Unprompted review
The Energy Shop logo

Reply from The Energy Shop

Hi Angie - this isn't true at all. We've replied to all of your enquiries and even ensured that it is our 'Chief Executive Officer' who has handled your enquiries personally and called you to advise of your options and what we can do to assist. Our last response was made immediately to your email to which we had no reply. We have contacted Bristol Energy to be told that they were able to take on your gas supply but not the electricity. That is a matter to pick up with your supplier (E.ON) and one, other than advising, we can unfortunately do nothing about. It may be that there is an issue with your meter OR that there is debt on the account blocking the move. It is worth noting that, whilst your electricity hasn't moved across, it is actually working out cheaper for you as we originally advised when discussing cancelling your original application. We will again call you again now to discuss.

Rated 5 out of 5 stars

Best site that includes all suppliers.

The Energy Shop is the best place to look for the best savings on energy as it is independent and includes companies you won't find on other websites. It's simply the best there is and customer service is brilliant.

15 August 2021
Unprompted review
Rated 5 out of 5 stars

Energy switching

I was contacted by Cumbria CAFS about changing my energy supplier.
I have contacted the energy shop and have changed my energy supplier, I hope, in less than 30 minutes. Couldn't believe how easy it was!!

1 May 2021
Unprompted review
Rated 5 out of 5 stars

Easy peasy!

Very easy and straightforward took less than 5 minutes to complete.

19 March 2021
Unprompted review
The Energy Shop logo

Reply from The Energy Shop

Thanks Jo! Glad the experience was quick and easy to save you both time and money.

Rated 5 out of 5 stars

Very quick and efficient service in…

Very quick and efficient service in switching over my power supply and prices were more competitive than that of uswitch

18 March 2021
Unprompted review
The Energy Shop logo

Reply from The Energy Shop

Thanks Sarah! It always adds a smile to our face to get a 5 star review and know that customers are happy with our service. Makes it all worth while. :)

Rated 1 out of 5 stars

Cant find the cheapest supplier!

Cant find "SYMBIO" the cheapest.
No options to find all available tariffs.
Form kept getting stuck with some available options.
DO NOT TRUST "TRUSTPILOT"! Unless you already know from experience what is being said.

12 February 2021
Unprompted review
The Energy Shop logo

Reply from The Energy Shop

Sorry to hear you had issues with our website Tom. Symbio is a small energy supplier who, despite us being Ofgem accredited, fails to send their tariff data to us. Whilst they're not a supplier we'd want to actively promote (given their track record and poor customer service score), they are a supplier we continually try to get tariff data from to enable customers to switch away from them. As for "find all available tariffs" this is the very first option in our FILTERS tab at the top of the results page. We'll keep trying.

Rated 5 out of 5 stars

Easy Energy Price Comparison

Easy process to get a price comparison and lots of detail to see exactly what I will be paying with my new supplier. Very happy my switch is going through and saving me a few hundred pounds!

1 December 2020
Unprompted review
Rated 5 out of 5 stars

Better than Uswitch..

I tried Uswitch... didn't work. So I tried The Energy Shop. Not only did it work, but seemed to have more offers

16 October 2020
Unprompted review
The Energy Shop logo

Reply from The Energy Shop

High praise indeed! Thanks Hugh! We're doing our best to be different and provide our customers with great customer service. Something we feel has fallen by the wayside sadly for many companies. Thanks for the review. We really appreciate it!

Rated 5 out of 5 stars

Very positive

Very efficient! Saved money for our household and the whole process was seamless. Great communication throughout and the aftercare was second to none. Highly recommended

2 April 2020
Unprompted review
The Energy Shop logo

Reply from The Energy Shop

Thanks Jamie! We really appreciate you choosing TheEnergyShop.com to save on your home energy bills. If ever you need any further assistance, please don't hesitate to contact us. Stay safe!

Rated 5 out of 5 stars

The Energy Shop

From beginning to end the process was easy and the site was a lot more straightforward than other sites I had visited. I was able to complete the process quickly and more importantly saved money changing my supplier.
I would recommend The Energy Shop to anyone who wants a quick and easy way to save money on their energy bills.

30 March 2020
Unprompted review
Rated 5 out of 5 stars

Super quick, super saving

From initial contact to setting up a new provider, the service provided was seamless and professional. As a family we are time poor and often don't find the opportunity to compare provider costs. Using The Energy Shop took minutes and will save us well over £300 for the year. What a result!

30 March 2020
Unprompted review
The Energy Shop logo

Reply from The Energy Shop

Thanks Rob! Glad we could help save you and your family a healthy amount on your energy bills. Stay safe!

Rated 5 out of 5 stars

Energy switch

Excellent service from start to finish,process complete within minutes! Cannot thank Scott Byrom enough,would highly recommend to anyone looking on finding a better energy deal ! Thanks,Leanne

30 March 2020
Unprompted review
The Energy Shop logo

Reply from The Energy Shop

Thank you Leanne! Glad we could help you save money on your home energy bills. Stay safe.

Rated 5 out of 5 stars

TheEnergyShop.com - Refreshingly Simple to Use

TheEnergyShop.com was an easy and straight forward site to use. What is more they found me an excellent deal and saved me over £200 per year on my energy costs. I would highly recommend anyone considering a change of supplier to use TheEnergyShop.com for an easy, no hassle process.

17 December 2019
Unprompted review
The Energy Shop logo

Reply from The Energy Shop

Thanks Tracy! Appreciate the review and glad to hear we helped you save on your energy bills.

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