The English Bed Company Reviews 

381
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

A beautiful leather bed made for us which is great quality and looks fab ! Not many bed companies make bespoke leather beds so we were thrilled . Excellent service too

Company replied

Rated 5 out of 5 stars

We purchased our second recent bed from the English Bed Company and were not disappointed. Even though this new bed was a clearance item it nevertheless came pristine and the quality shows. They deliv... See more

Company replied

Rated 4 out of 5 stars

The new bed has arrived and it is a piece of quality furniture. It looks good, and the mechanism of the ottoman is so smooth. I’ve given it 4 stars because it was 8 weeks in the makings, not the 4/6... See more

Company replied

Rated 5 out of 5 stars

Our samples arrived promptly inside a beautifully illustrated brochure. Fabulous quality leather swatches and easy to read measurements etc. The dark red (burgundy shade) looks stunning, as does... See more

Company replied

Company details

  1. Bedroom furniture shop
  2. Home Furniture Shop
  3. Interior designer

Written by the company

At The English Bed Company, each one of our luxury upholstered beds are handmade from scratch in our Manchester Factory, where we have been manufacturing from for over 50 years. Each one of our premium beds are manufactured using the highest quality products available.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

381 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(381)

26 reviews in the last 12 months

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Rated 5 out of 5 stars

Ordered the Eliot bed and it looks even…

Ordered the Eliot bed and it looks even better in person than on the website. Beautiful bed and excellent customer service. Would recommend

25 March 2024
Unprompted review
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Reply from The English Bed Company

Hi Adam, thanks a lot for your feedback.

Rated 5 out of 5 stars

Samples provided very quickly and…

Samples provided very quickly and followed up a couple of days later and was able to discuss our requirements over the phone very easily and professionally

16 March 2024
Unprompted review
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Reply from The English Bed Company

Hi Duncan, thanks for your feedback.

Rated 5 out of 5 stars

I was very happy with my bed it’s made…

I was very happy with my bed it’s made very well and looks beautiful. The customer service was friendly and helpfully, the delivery was fantastic and the delivery drivers were amazing, super friendly. I had a little problem with the bed leg but nothing major and they came and put it right straight away so 5 stars from me

21 March 2024
Unprompted review
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Reply from The English Bed Company

Hi there, thanks a lot for your review.

Rated 5 out of 5 stars

Super quick delivery of samples

Super quick delivery of samples. We ordered our bed the next day and are very much looking forward to it arriving!

17 February 2024
Unprompted review
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Reply from The English Bed Company

Hi Jennie, thanks for your feedback.

Rated 5 out of 5 stars

Lovely range of fabrics and colours

Lovely range of fabrics and colours, prompt and efficient sample service. I even received a follow up email to tell me they were updating some of their fabrics and that I may want to check the website again in case I’d like to order some of the new ones, which so did. Both sets of samples arrived together with their catalogue within a few days. Samples were good quality and a good size. I was able to quickly choose the colour and fabric that works best for us. Order for our new headboard placed and now looking forward to receiving and using it.

12 February 2024
Unprompted review
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Reply from The English Bed Company

Hi Bridgette, thanks for your feedback regarding our range of samples, we look forward to creating your new headboard.

Rated 5 out of 5 stars

Very impressive

Very impressive
On the strength of the catalogue and samples, and on customer service I have already decide to only purchase our new bed from them.

14 February 2024
Unprompted review
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Reply from The English Bed Company

Hi Lucy, we thank you for your kind feedback.

Rated 5 out of 5 stars

This company is excellent

This company is excellent! Thank you so much for the service, would recommend 1000%

12 February 2024
Unprompted review
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Reply from The English Bed Company

Hi Liam, thank you for your feedback.

Rated 1 out of 5 stars

Terrible experience

Terrible experience, company took 3 months to deliver after chasing and chasing. Refund was eventually processed but needed continuous chasing.

17 October 2023
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Reply from The English Bed Company

Hi David, We are sorry to hear you are unhappy with our service. We delivered your bed and original mattress 8 weeks from the date of order in line with our advertised lead-times. Unfortunately you wished to return this mattress and order a different type and this was delivered around 7 weeks after that exchange request was made. Unfortunately as this landed over Christmas when our factory was closed for two weeks this did extend your second lead-time beyond what we would normally expect. The refund element of the exchange was processed in January once the carriers had returned the original mattress to our factory - Thank you.

Rated 5 out of 5 stars

Sample feedback

The requested samples arrived within days, even during a busy sale time for the firm and delays with the post. The brochure is helpful and well worth getting for more information and dimensions. The samples were a good size and helped with the selection process. So far so good!

15 January 2024
Unprompted review
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Reply from The English Bed Company

Hi Clare, thanks for your kind feedback.

Rated 4 out of 5 stars

Lovely samples, although did not purchase this time

The samples I received were absolutely lovely and arrived quickly. Unfortunately, I did not receive all the samples I wanted so I was not able to fully explore the range as I'd liked. In the end, I went with a different company but I liked the designs of headboards at this company. I'd have liked slightly more pictures on the website of each item and more information about measurements, etc that would have made me lean more towards this company. Maybe next time!

23 January 2024
Unprompted review
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Reply from The English Bed Company

Hi Kathryn, thanks for your review.

Rated 5 out of 5 stars

Ordered samples

Ordered samples that arrived super fast . Excellent quality material

18 January 2024
Unprompted review
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Reply from The English Bed Company

Hi there, thanks for your review.

Rated 4 out of 5 stars

Great customer service

We purchased a Bromley super king three years ago and have benefitted from great comfort, in style, since its delivery.
Unfortunately an over exuberant student decided to try bouncing on it… and broke a bracket!
I contacted customer support to purchase a replacement bracket but to my surprise and delight I was supplied a replacement without charge.
Thank you Nathan.

13 January 2024
Unprompted review
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Reply from The English Bed Company

Hi Thomas, we appreciate your feedback and are glad we were able to resolve your issue.

Rated 5 out of 5 stars

The English Bed Company … Beyond Expectations

The English Bed Company delivered our new bed as guaranteed in the week running up to Christmas. The quality is beyond my expectations and the comfort of the slatted bed is also beyond my expectations. I chose the English Bess Company over a large department store as I wanted it to be made in this county and I shall now return to the The English Bed Co. If and when I next need new furniture. Thank you .

20 December 2023
Unprompted review
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Reply from The English Bed Company

Hi Katherine, thanks for your feedback it is greatly appreciated.

Rated 5 out of 5 stars

Very Helpful

The company were very helpful in assisting in the time process of when the bed will arrive and how long it takes. The bed arrived exactly when they said it would - I experienced great service and would definitely order from EBC again.

16 November 2023
Unprompted review
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Reply from The English Bed Company

Hi Bianca, thanks for your feedback.

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