Amazing service, reliable, good knowledge and products. It’s a peace of mind to know you can get your coffee machine parts quickly
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Cannot thank them enough, I ordered an OPV for my Gaggia Classic Pro after breaking my original while fitting a new spring and I ordered it in the evening on Monday December 22nd. It arrived today, Ch... See more
The go to place for expert advice and spare parts for La Pavoni ( and many other) coffee machines . Parts are supplied at reasonable prices and shipped quickly. They have helped me keep my La Pavoni... See more
prompt response -prompt postage - & parts on the shelf with choice of genuine OR aftermarket generic spares thus a saving to the customer . Only issue was the Neon lamp holder is supplied without the... See more
Company details
- #26 of 36 best companies in Coffee machine supplier
- #34 of 46 best companies in Coffee wholesaler
Written by the company
For us at The Espresso Shop, it’s all about the coffee. We are a family run coffee and coffee machine supply business, founded in 1991 by Steve, a highly experienced retail manager for many years. We look for quality, value, and reliability in every coffee related product we sell, and we strive to back this up with quality of service and experience, impartial advice. At The Espresso Shop we consider our service to be prompt and efficient, and our mission is to provide a reliable service in the field of coffee and coffee machines, by making available and supplying quality assured products.
Contact info
Unit 58, Elderpark Workspace, 100 Elderpark Street, G51 3TR, Glasgow, United Kingdom
- 01414251083
- info@theespressoshop.com
- theespressoshop.co.uk
4.5
Excellent
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 62% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Perfect service.
16 July 2025
Went above and beyond to supply me with…
Went above and beyond to supply me with all I needed - thank you.
8 July 2025
Excellent!
Good, prompt service on deliveries and quick answers to the occasional mail when you get stuck while replacing seals on a La Pavoni. Really excellent.
2 July 2025
Eureka Mignon Specialita very good choice!
Easy to order Eureka Mignon Specialita Coffee Grinder 230V - Chrome, arrived next day and it was well packaged.
The grinder surpassed my expectations in terms of ease of use, the grind is easy to set, no static charge so coffee doesn’t cling to grinder, precise setting admittedly I’ve only use espresso grind but have no doubts that it will be fine for Moka pot or French press.
13 June 2025
everything was fine
everything was fine. excellent package and fast delivery. thanks and best regards from germany
4 June 2025
Good service for an old machine
They help me keep my old La Pavoni Europiccolo going to make great coffee everyday. Thanks for keeping parts in stock and for filling my order so promptly!
5 May 2025
Good range of products and every spare…
Good range of products and every spare you could imagine. However, recently purchased a new piston and it was really tatty when it arrived. They assured me this item was new and they said I could refund, but the cost of returning it would have meant I'd have got virtually nothing back. I know it wouldn't have impacted performance but I want my machine to look loved inside and out.
1 May 2025
Wonderful service!
24 April 2025
They always have the parts I need to…
They always have the parts I need to keep my La Pacino Professional going at good prices and prompt shipping.
24 April 2025
Great communication and the parts were…
Great communication and the parts were delivered in a timely manner.
24 April 2025
Very good service would use again.
18 April 2025
Overall great service
Overall great service. Great prices and quick shipment to the USA. I bought a new heating element for a La Pavoni Millenium Pro at half the price as one from a local reseller here in the States.
17 April 2025
Good service delivery was fast they…
Good service delivery was fast they have all kind of expesso product
31 March 2025
Happy customer
Very quick service and I’m happy with the parts. I have been struggling with a leak at one of the gasket points but I don’t think that’s the fault if the gasket at this point.
Shipping to NY was quick! Well done!
18 March 2025
Poor customer service
I believe that the company sold me an espresso filter that was different than presented on their website. I sent them an e-mail regarding this, but the company has not bothered to reply. So I will not be doing any more shopping from The Espresso Shop.
10 March 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.