The Essence Haven logo
Visit website

The Essence Haven Reviews 

71
•
TrustScore 3.5 out of 5

3.6

Perfume store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the ordering process straightforward and efficient, often praising the careful packaging that ensures products arrive safely. A significant number of people are delighted with the fragrances, noting their similarity to original scents and impressive longevity. Some also experienced fast delivery and helpful customer communication, with prompt and reassuring replies. However, some customers also noted significant issues with product quality and scent longevity, reporting that fragrances did not last long. Many felt the scents did not smell like the originals or had a cheap, outdated quality, with some even describing them as smelling like alcohol. Additionally, a number of people experienced problems with slow or missing deliveries and unresponsive customer service, with emails going unanswered.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and scent longevity. Many customers praise the... See more

Quality

People report ambiguous experiences with quality, with some reviewers praising the excellent longevity and... See more

Order

Reviewers highlight positive aspects of order, with many expressing satisfaction and a strong intent to... See more

Delivery service

Consumers find delivery service to be ambiguous, with some reviewers praising fast delivery times, even to... See more

Customer service

Users describe ambiguous interactions with customer service, with some reviewers reporting great service and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Slow delivery. The scent was good but not great. Not even close to the depth of originals. Advertisement said it would last longer, but in reality it lastet only for an hour or so.

Rated 5 out of 5 stars

large sortment easy process of ordering quick delivery nice packaging fantastic products happy wife with new and great scents the essence haven brings you happiness in your household

Rated 5 out of 5 stars

The products are in a nicely packaged box to prevent any damage in shipment. I also love the fragrances that I ordered. Would definitely order again.

Rated 5 out of 5 stars

For once a channel that actually delivers on the promise! I tried n14 as I’m obsessed with the original, Baccarat Rouge, and I was seriously blown away! It’s basically identical! I ordered three more... See more

Company replied

Company details

  1. Perfume store

Contact info

3.6

Average

TrustScore 3.5 out of 5

71 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(71)

69 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Decent scents, bad customer service

You can’t call their phone number because the line is always occupied. Seems weird that a “luxury” perfume store can’t even get a phone system with a queue. Customer service is terrible.

Scents are nice but don’t last very long.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Amazing perfumes

It’s not a scam at all! I ordered 2 times already and I loved all of the perfumes! They last the whole day and the delivery is fast!

17 July 2025
Unprompted review
Rated 1 out of 5 stars

Its a scam

Yeah! Its a scam, don’t waste your money as i did. I feel stupid about it, but hopefully others will check the reviews before any purchase

24 October 2025
Unprompted review
Rated 1 out of 5 stars

Avoid this eshop

yes, it is a scam - the scents are miles from the original - either outdated or simply so weak , last on your skin for max. 10 minutes. Dont buy this fake scam.

20 September 2025
Unprompted review
Rated 1 out of 5 stars

It’s a total scam

It’s a total scam. It is not even close to original fragrances. Just don’t buy it. It smells terrible, no one would enjoy it. I bought Eros, LE male and oud wood. I had JPG Le male before and it is not even little close to this smell. All of them smells like cheapest fragrance wich is also outdated. Just don’t buy this. I made an account on this only to write this. I think those positive opinions are bots.

30 August 2025
Unprompted review
Show reviews in all languages. (71 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look