Had the pleasure of recently working with Waseem from Mid Wales who chased down our order delayed by DPD. Goods were meant to arrive next morning on an urgent delivery but took 4 days to get to our w... See more
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I was trying to integrate a new underfloor heating into my existing Honeywell Evohome system, and Richard's advice was absolutely invaluable. He steered me in the right direction, supplied all the nec... See more
Product clearly stated that It would work with my boiler,, all numbers matched according to their compatibility list. But product failed to work.. communication response was basically tough not our... See more
Company replied
Found what I wanted on your site no problem, ordered the kit and it turned up a few days later. Brilliant. But can't review how it works yet as not got round to fitting it. My old non internet... See more
Company details
Written by the company
Pirate Heating Supplies is a family‑run online heating supplier operated by Mid Wales Plumbing & Heating Supplies Limited, founded in 2014 by Richard and Diane Burrows. Based in the heart of Mid Wales, we’ve grown over the past decade into one of the UK’s most trusted online specialists for high‑quality plumbing and heating products. Our business originally built its reputation as The EVOHOME Shop, becoming the UK’s leading online stockist for Honeywell Home’s evohome range. That expertise shaped the high standards we continue to uphold today. As our company evolved, we brought everything under one brand — Pirate Heating Supplies — allowing us to focus on delivering a clear, reliable, and customer‑friendly shopping experience. We supply a carefully curated range of premium heating solutions from respected manufacturers including Resideo (Honeywell Home), Intergas, ESBE, Vaillant, Intatec, and Primary Pro. Whether you’re upgrading your central heating, installing smart controls, or sourcing specialist boiler parts, we only stock products we know are dependable, efficient, and built to last. Fast, reliable service is central to what we do. Orders placed before 4pm (Monday–Friday) are dispatched the same day via trusted carriers such as Royal Mail and DPD, with most customers receiving their items the next working day. We also offer timed delivery options, weekend services, and the ability to choose a delivery date that suits your schedule. Customers choose Pirate Heating Supplies because we combine competitive pricing with genuine product knowledge and friendly, accessible support. Whether you’re a homeowner fitting your first smart thermostat or a heating engineer needing urgent boiler spares, our team is here to help with product advice, compatibility checks, and order queries. We’re committed to providing a smooth, trustworthy online shopping experience backed by honest communication and fast, dependable delivery. Our goal is simple: to be the heating supplier you can rely on, every time.
Contact info
PO Box 194, SY16 9BP, Caersws, United Kingdom
- 01686 626314
- sales@pirateheatingsupplies.com
- theevohomeshop.co.uk
4.5
Excellent
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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The item I actually required has been…
The item I actually required has been out of stock for months. However, I realised that i could order a sister part and retrieve the element that I required.
subsequent order and delivery was rapid and without event.
12 October 2022
Exactly the service I needed.
Clear courteous response to my initial phone enquiry. Immediate (literally!) despatch on placement of my order. Kind, if amused, acquiescence to my request for extended loan of item. Would use again 100%.
4 October 2022
Evohome Signal Strength Test Kit
The signal test kit was delivered promptly and worked very well. I was impressed with the signal coverage round my house, which is quite large. I would have preferred to have two days to perform the tests rather than one. I am disappointed that the HR92 controllers, which I wanted, are not available at the moment.
5 September 2022
Extremely helpful customer service and…
Extremely helpful customer service and prompt communication. Thank you so much. Hugely appreciated and highly recommended.
5 September 2022
Fantastic service from Evohome shop
Phoned Evohome shop to get guidance on an old failed evohome thermostat. Really sound advice from the team both in terms of what to buy and the confidence that this was something I could set up myself. The order arrived quickly and safely the next day. Price really good too. Can't ask for better service.
25 August 2022
Clear answers and support from Tom
Clear answers and support from Tom. Item arrived very rapidly after order and indeed was a breeze to fit. Will be back for a larger order. Great knowledge, speed and product. Recommended
30 August 2022
Easy to understand website
Easy to understand website, and very efficient delivery (next day to London). Even received a handwritten note to thank me for my order, which was a nice touch. Will definitely order from them again
23 August 2022
I received a phone call almost…
I received a phone call almost immediately after order placement advising me of the stock situation and a possible 1 extra day of delivery time. Good service
20 August 2022
Reasonable price, worked perfectly
Reasonable price, quick delivery and both actuators worked perfectly. No need for me to ask for technical assistance this time around but in the past I have been very grateful for their technical knowledge.
18 August 2022
Excellent customer service
No hesitation in recommending them.
Returns handling excellent.
11 August 2022
Great Service
It’s really the only place to go for EvoHome kit, great service and compeditive pricing.
8 August 2022
Evohomeshop - good service delivered promptly.
I needed a new appliance relay for a Heat Pump system and the evohomeshop has the item in stock and it was delivered promptly. Definitely would use them in the future if the need arises.
8 August 2022
Very helpful and fast delivery
4 August 2022
Prompt accurate service
22 July 2022
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