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The Experience Golf Reviews 194

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 142 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional service and professionalism, highlighting their attentiveness and ability to make every interaction pleasant. People frequently mention the seamless organization of holidays, with all details meticulously handled, contributing to a stress-free and enjoyable user experience. The locations and golf courses provided are also highly appreciated. However, some customers were dissatisfied with minor issues, such as a perceived lack of organization for specific groups or a hotel staff being unfriendly. A few people also felt that the service was not up to expected standards in isolated instances, and one customer noted an unexpected charge for an additional transfer.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise the staff's kindness,... See more

Service

Clients share positive opinions on service, consistently praising the exceptional organization and attention... See more

Holidays

Users describe positive interactions with holidays, consistently reporting exceptional and memorable trips.... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently report being treated... See more

Location

Reviewers express high satisfaction with the locations provided. Customers were delighted to be reacquainted... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Neil was our host and provided our mixed group of ten people a smooth seamless daily service accompanied by quintessential Scottish charm. Club transfers from buses to tees and storage was standard wh... See more

Company replied

Rated 5 out of 5 stars

All the courses booked were excellent, tee times correct, caddies ready and good, no snafus. Lunch provided was great with adequate limit for food. Old Course hotel was an excellent choice, great room... See more

Company replied

Rated 5 out of 5 stars

The very pleasant leadership and organizational skill of Deborah and Steve was amazing. Things operated like clockwork even though there were 40 "guests" to coordinate. Nothing to criticize but mayb... See more

Company replied

Rated 5 out of 5 stars

I've been on numerous golf trips over the years, but none were better than the one hosted by Experience Golf at St. Andrews. Not only was the golf great (including rounds at the Old Course, New Cours... See more

Company replied


Company details

  1. #48 of 149 best companies in Tour operator
  2. #2 of 2 best companies in Golf course

Written by the company

The Experience Golf guarantees tee times with luxury, fully managed tour programs across some of the most iconic and beloved golf courses in Scotland, Ireland and England, including St Andrews legendary Old Course. The Experience Golf is a long standing Authorised Provider of Old Course Tee Times by the St Andrews Links Trust. The Experience Golf has an established partnership with St Andrews Links Trust dating back to 1995. Since we first started, we have helped thousands of golfers to create their own memories at the Home of Golf through our luxury golf vacation packages. Within our partnership, The Experience Golf has been appointed an Authorised Provider of Old Course Tee Times by the St Andrews Links Trust. This means we are one of the very few suppliers who are able to provide guaranteed tee times for the Old Course.


Contact info

4.9

Excellent

TrustScore 5 out of 5

194 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Deb and Steve are a great team

Deb and Steve are a great team. Everything was handled perfectly with no surprises.

21 September 2025
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Reply from The Experience Golf

Thank you for your kind words Michael, and we are so glad to hear your experience was nothing short of 5 stars. We'll ensure to pass on your lovely comments to the Deb, Steve and the wider team too. We hope to welcome you back to the fairways again in the future!

Rated 5 out of 5 stars

Everything you hope for in a golf travel experience

The Experience Golf got us tee times on the courses we hoped to play, provided reliable transportation and drivers who focused on making it easy and enjoyable, and recommended hotels that were clean, comfortable, and conveniently located. Their staff was professional and polite. I highly recommend them.

31 August 2025
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Reply from The Experience Golf

Thank you for your kind words John, and we are so glad to hear your experience was nothing short of 5 stars. We hope to welcome you back to the fairways again in the future!

Rated 5 out of 5 stars

Outstanding customer service from…

Outstanding customer service from planning to execution. Our representative Corinne was all over every detail including last minute changes.

17 September 2025
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Reply from The Experience Golf

This is so lovely to read Michael, and we will pass on your lovely comments to Corinne and the rest of the team! We hope to welcome you back to St Andrews again soon.

Rated 5 out of 5 stars

Your made the trip stress free for the…


Your made the trip stress free for the travelers; our daily schedule was well articulate, our clubs and luggage were always looked after, and we really just had to show up, play golf, eat and have fun. We were pampered.

1 September 2025
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Reply from The Experience Golf

Hey Christine, we thoroughly enjoyed hosting you! Thank you for leaving a lovely review of your experience. We hope to see you again in the future.

Rated 5 out of 5 stars

What a fantastic experience

What a fantastic experience! The Experience Golf team took care of absolutely everything for us, and made this the golf trip of a lifetime. Thank you all!

10 August 2025
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Reply from The Experience Golf

Thank you for your kind words Michael, and we are so glad to hear your experience was nothing short of 5 stars. We hope to welcome you back to the fairways again in the future!

Rated 2 out of 5 stars

Overpriced

I felt that The Experience Golf was overpriced for the package delivered. We experienced several billing issues and mistakes. On a couple of occasions we determined to cancel extras due to the price and then the company came back to us with reduced offers. Also, we asked for a second transfer van at the end of our trip and were presented with an add-on to get this service. Based upon what we had already paid—nearly $100,000) I felt that a $750 add-on for a small service was unprofessional.

1 September 2025
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Reply from The Experience Golf

Hi John, hope you are well! Thank you for taking the time to review your experience, and we are saddened to hear that it did not live up to expectations. We take great pride in offering the very best in tours and experiences, and so we are frustrated that you did not experience this with us.

We would love the opportunity to ask for more detail from your trip, via phone or email; we have let your Account Manager, Robin, know and they will be in-touch shortly.

Rated 5 out of 5 stars

A fabulous experience

A fabulous experience! From the moment we arrived until we left, everything was planned perfectly. Deb was wonderful!!!!

21 September 2025
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Reply from The Experience Golf

Thank you for your lovely comments! We take great pride in offering the very best we can on our golf tours, and so glad to hear you had such an enjoyable experience. We do hope to see you again soon.

Rated 5 out of 5 stars

Well organized

Well organized, great courses and accommodations.

21 September 2025
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Reply from The Experience Golf

Thank you for taking the time to review your recent experience with us, John! We are so glad to hear your trip was 5 stars. We hope to welcome you back in the future!

Rated 5 out of 5 stars

Great hospitality

1 August 2025
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Reply from The Experience Golf

Thank you for taking the time to review your trip, Froilan! We're so glad to hear you had an amazing experience. We hope to see you out on the fairways with us again in the future.

Rated 5 out of 5 stars

Absolutely a fabulous trip

Absolutely a fabulous trip ! Deb, Steve, and crew first class. Cant wait to book another trip with them!

28 September 2025
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Reply from The Experience Golf

Thank you for your kind words Vince, and we are so glad to hear your experience was nothing short of 5 stars. We'll ensure to pass on your lovely comments to the Deb, Steve and the wider team too. We hope to welcome you back to the fairways again in the future!

Rated 5 out of 5 stars

Knocked it out of the park!

Simply put . . . Deb and Steve and the rest of The Experience team are spot on the only way I will return to St Andrews.

Do not hesitate to experience The Experience. Awesome times 10!! If I could give them six stars I would.

20 September 2025
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Reply from The Experience Golf

This is so lovely to read, Hugh, and we will pass on your lovely comments to Deb, Steve and the rest of the team! We hope to welcome you back to St Andrews again soon.

Rated 5 out of 5 stars

The tour leader, Deborah and assistant Steve were fabulous

The very pleasant leadership and organizational skill of Deborah and Steve was amazing. Things operated like clockwork even though there were 40 "guests" to coordinate. Nothing to criticize but maybe a couple suggestions/thoughts on the itinerary. My wife wanted a bit shorter tours. Could there be a later departure for those with afternoon flights out?
The guys kilt dress up was a hoot and the greeting by the Scottish band prior to the farewell dinner was awesome.

21 September 2025
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Reply from The Experience Golf

Thank you Mike, for your lovely comments! We take great pride in offering the very best we can on our golf tours, and so glad to hear you had such an enjoyable experience. We will also take your feedback thoroughly on board for future tours. We do hope to see you again soon.

Rated 5 out of 5 stars

First class in every way!

Attention to every detail

9 August 2025
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Reply from The Experience Golf

Thank you for taking the time to review your experience, Ed! We are so glad to hear it was nothing short of 5 stars. Come back and see us again soon!

Rated 5 out of 5 stars

Deborah and Steve

Deborah and Steve, thank you so much for making our week in Scotland very special for Patty and I and for our entire family Josh, Craig, John and Sue, your personal involvement and care for every detail really made the difference and our experience was outstanding. Thank you so much.God Bless You Tim

21 September 2025
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Reply from The Experience Golf

Thank you so much Tim, we are so glad to hear you were so well looked after, and we will pass on your lovely comments to our team! We hope to welcome you back to Scotland again in the future.

Rated 4 out of 5 stars

The Experience Scotland

We had a great time and organization from The Experience was very good both with golf courses and transfers.
The only thing I did not like was my room in Gleaneagles. Too small and interior sight.

23 August 2025
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Reply from The Experience Golf

Thanks for taking the time to review your experience, Fabian! We have taken feedback on board for room options at Gleneagles and we're glad to hear the rest of your trip lived up to expectations.

Rated 4 out of 5 stars

A Delightful Trip

Drivers were excellent and very helpful. Tee timkes were perfect as were the courses. Seaton House was a great hotel

18 August 2025
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Reply from The Experience Golf

Thank you for your kind words Robert, we are so glad you enjoyed your trip. We hope to welcome you on one of ours tours again in the future.

Rated 5 out of 5 stars

this is our second time!

This is the second time I’ve used The Experience to plan our trip. Everyone was very attentive to our needs and the courses we wanted to play. They even booked travel for a travel day to tour Glenturret Distillery in Perth.

Norm, the driver that toted us to all the courses could not have been more accommodating! I, and my buddies that went, have been telling everyone who to use for travel if/when they go!

If you’re going all the way to Scotland to play golf, use The Experience and guarantee a tee time on the Old Course. Worth every penny!

30 August 2025
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Reply from The Experience Golf

Thank you so much Bob, this is so lovely to hear, and we enjoyed welcoming you back to the fairways! Take care and we hope to see you again in the future.

Rated 5 out of 5 stars

Great knowledgeable staff and drivers. A++

Great knowledgeable staff and drivers.

1 September 2025
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Reply from The Experience Golf

Russell, we thoroughly enjoyed hosting you!

Thank you for leaving a review of your experience. We hope to see you again in the future.

Rated 5 out of 5 stars

The service

The service, and your employees were excellent

10 August 2025
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Reply from The Experience Golf

Thank you for your kind words Frances, and we are so glad to hear your experience was nothing short of 5 stars. We hope to welcome you back to the fairways again in the future!

Rated 5 out of 5 stars

High Quality Experience Delivered By Folks Who Really Seemed to Care

High quality product delivered by folks who really seemed to care about the service they provided. The courses we played were magnificent, and we had great tee-times and super caddies. (I cannot imagine doing this without caddies.)
Staying full-time at the Old Course Hotel was the icing on the cake. Wonderful service, top location, and super views of the Old Course

31 August 2025
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Reply from The Experience Golf

We're thrilled to hear this, David! We take great pride in our offerings and so glad that our team on the ground looked after you so well.

Thank you for taking the time to review your recent experience with us and we hope to see you again soon.

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