After sales service is outstanding
After sales service is simply outstanding ... Lisa will really look after you. We haven't been easy customers and she has been amazing!!
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
We are a family run business that specialises in luxury outdoor living. Come down to our brand new showroom located on the outskirts of York A64 Malton Road Yo32 9TW to view our incredible products. - Premium Hot Tubs - Luxury Garden Rooms - Bespoke Swimming Pool Design & Build - Premium Pergolas - Chemicals & Accessories All Products Available To View In Our New Showroom
The Farmhouse Living Shop, Yo32 9TW, York, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
After sales service is simply outstanding ... Lisa will really look after you. We haven't been easy customers and she has been amazing!!
Fantastic service, from choosing the hot tub to having it installed took less than a week. Highly recommended,

Reply from The Farmhouse Living Shop - York Hot Tubs
We bought a hot tub (about 3 months ago) to replace a bigger one that we’d had for over 10 years. They called the day before to arrange times for delivery and ask if they could deliver early as it was a bank holiday. They took out the old one and took away with them as well as setting up the new one and ensuring it was all running properly. The only one criticism we’d have is that the delivery guys advised us on bromine dosage based on the stock we had of the old bigger tub, which resulted in us putting far too much in, in one go. We had to empty it and start again. But aside from that, the sale and the installation were great and I’d definitely recommend them.

Reply from The Farmhouse Living Shop - York Hot Tubs
I have dealt with Jamie for my hot tub and nothing was to much trouble for him. Each time I needed help or assistance he was there straight away with a solution. Thanks Jamie.

Reply from The Farmhouse Living Shop - York Hot Tubs
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.