Zainab Arts Reviews 

1,440
TrustScore 2.5 out of 5

2.3

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Review summary

Created with AI, based on recent reviews

Evaluating 188 reviews, most reviewers were unhappy with their experience overall. Consumers experienced severe delays with their orders, often waiting months without receiving their purchased items or getting proper updates. Buyers frequently mentioned poor communication, long response times, and unhelpful interactions when trying to contact customer support teams. Furthermore, many people struggled immensely to get their money back, encountering extremely frustrating refund policies and prolonged delays. Though some customers faced severe challenges, some people were satisfied with the beautiful collections and authentic fabrics. Shoppers also warmly praised specific staff members for going out of their way to provide helpful assistance and resolve pending concerns.

What people talk about most

Order

Users describe ambiguous interactions with order, highlighting prolonged delays and difficulties in tracking... See more

Product

Clients share ambiguous opinions on product experiences, ranging from severe frustration to high... See more

Refund

Customers had negative experiences with refunds, highlighting that refunds can be delayed and promised... See more

Response time

Consumers find response time to be extremely disappointing due to persistent delays and silence. Reviewers... See more

Customer service

People report negative experiences with customer service, noting that repeated attempts to contact support... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Years have passed . They are not willing to return the money. Why are they still running.They claim we can trust them now ?? After such an horrible experience they want to now give store credit?? Any... See more

Company replied

Rated 3 out of 5 stars

1 year ago i ordered then got to know my money is never coming back. Called every number, emailed them etc but to no avail. In dec 2025 i tried again and this time someone reached out fortunately. At... See more

Company replied

Rated 1 out of 5 stars

I placed an order on 18th November and has been following up ever since. They shared a fake tracking id and a delivery run sheet for kapashera branch when I hail from a completely different state. N... See more

Company replied

Rated 1 out of 5 stars

Order No. 1081245 — It’s been weeks since I placed my order, and it has still not been delivered. Repeated follow-ups via email and WhatsApp have been completely ignored. There are multiple consumer... See more

Company replied


Company details


Contact info

2.3

Poor

TrustScore 2.5 out of 5

1k reviews

5-star
4-star
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1-star

No history of asking for reviews

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2.3

All reviews

(1,440)

186 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Horrible

Horrible! They are troubling me since January 2024. They haven’t refunded my amount at all.

25 April 2025
Unprompted review
Zainab Arts logo

Reply from Zainab Arts

Apologies for the trouble caused, there has been changes in the management of the company and now we are upgrading user experiences. Could you please send your order details at care@thefashionstation and your concern will be addressed on priority.

Rated 1 out of 5 stars

*Warning: Complete Scam- Avoid The Fashion Station at All Costs*

I placed a **prepaid order #1057495 worth ₹15,015** on *4 May 2025* and received a message on *15 May* asking me to wait 14 days. That 14-day window ended on *29 May*, yet it’s now *29 June* and I’ve received **no shipment, tracking update, or refund**.

Despite multiple follow-ups via WhatsApp and email—messages acknowledged only once in mid-May—I've been **completely ghosted**. This isn’t just unprofessional; it’s **legal harassment**. I feel mentally tortured by their lack of response and worry I might never see my money again.

I’m not alone. Check out other reviews:

> “I had to give one star… order placed in August 2024, never delivered or refunded… they never answer calls… never trust these people” ([reddit.com][1], [trustpilot.com][2])
> “ORDER worth ₹14k… sent form but Razorpay refund link… no refund… now sending legal notice” ([scam-detector.com][3])
> “Order #1053995 on 7 Apr 2025… was told refund coming… still nothing” ([mouthshut.com][4])

They are trending as a **scam website** on Reddit and multiple review platforms—yet continue to operate. Consumer helpline complaints are mounting. I have already lodged a formal grievance (#7335171) with NCH, and I suggest anyone else affected do the same immediately.

### ✅ Relief Sought:

* **Immediate refund** of ₹15,015
* **Public apology** and explanation
* **Legal action** taken for deficiency in service and mental harassment

Do *not* place a prepaid order with them unless you want to **lose both your product and money**. This company can only be held accountable when there's aggressive public exposure coupled with formal complaints.

4 May 2025
Zainab Arts logo

Reply from Zainab Arts

Apologies for the trouble caused, there has been changes in the management of the company and now we are upgrading user experiences. Could you please send your order details at care@thefashionstation and your concern will be addressed on priority.

Rated 1 out of 5 stars

URGENT- ‼️ I need an order update…

URGENT- ‼️ I need an order update barring which I will be initiating a police inquiry given the negative feedback online for fraud on part of Fashion Station to take payments and not deliver- something I was unaware before placing my two orders - 1062302 and 1062309 placed on June 26, 2025. Customer Service is a never ending loop of automated messages over WhatsApp and email. I read here about Simran from the company who seems to have helped others recently, if you are reading- please contact me regarding my orders since I see no way to contact an actual person at this company.

28 June 2025
Unprompted review
Zainab Arts logo

Reply from Zainab Arts

Apologies for the trouble caused, there has been changes in the management of the company and now we are upgrading user experiences. Could you please send your order details at care@thefashionstation and your concern will be addressed on priority.

Rated 4 out of 5 stars

Simran helped me with my order

I had placed an order. I got no updates from fashion station. No one would reply nor they were reachable on call.
Finally, thanks to Simran. She helped me and my order was delivered safely.

I urge Fashion Station to improve their customer support.

2 June 2025
Unprompted review
Rated 1 out of 5 stars

Very Disappointed

Very Disappointed! Total Fraud!

I placed an order worth ₹15,000 on 3rd June 2025 from this page (The Fashion Station) for Pakistani suits. I made the full payment via UPI, but I did not receive any product or proper tracking details. The seller has completely stopped responding after taking the money.
Please help me in refund of my money.
My order I'd is 1061372 and 1061367.
Please someone help me.

3 June 2025
Unprompted review
Zainab Arts logo

Reply from Zainab Arts

Apologies for the trouble caused, there has been changes in the management of the company and now we are upgrading user experiences. Could you please send your order details at care@thefashionstation and your concern will be addressed on priority.

Rated 5 out of 5 stars

Thanks Simran

Thanks a ton to Simran who came to my rescue.I had lost hopes.I truly & sincerely appreciate her for sorting out and better late than never got my dresses delivered Be blessed Simran.Those 5stars are solely for u.
For FSTN , Kindly to retain your goodwill invest in prompt updating on your webpage about ready availability of product.
Because there is a wide gap between what is promised & what is delivered.

23 June 2025
Unprompted review
Rated 1 out of 5 stars

SCAMMERS

I placed an order of 5k from this website three months ago and I have still not received my order. I have tried calling, emailing, and messaging them on WhatsApp, but I have received no response at all. It’s extremely frustrating and unprofessional.

They have completely ignored my messages and even gone to the extent of turning off the comments section everywhere — which says a lot about how they operate. At this point, it feels like a scam.

Is there anyone who can actually help? I just want a proper update or a refund. This is unacceptable.

28 April 2025
Unprompted review
Zainab Arts logo

Reply from Zainab Arts

Apologies for the trouble caused, there has been changes in the management of the company and now we are upgrading user experiences. Could you please send your order details at care@thefashionstation and your concern will be addressed on priority.

Rated 1 out of 5 stars

They are scammers

They are scammers

1 June 2025
Unprompted review
Zainab Arts logo

Reply from Zainab Arts

Apologies for the trouble caused, there has been changes in the management of the company and now we are upgrading user experiences. Could you please send your order details at care@thefashionstation and your concern will be addressed on priority.

Rated 1 out of 5 stars

They are cheat..

They are cheaters... They don't deliver the product... They also don't reply to mails or calls... Please don't order from them...

21 October 2024
Unprompted review
Zainab Arts logo

Reply from Zainab Arts

Apologies for the trouble caused, there has been changes in the management of the company and now we are upgrading user experiences. Could you please send your order details at care@thefashionstation and your concern will be addressed on priority.

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