I had a problem with payments being charged to my card for a subscription I was unaware I had entered. I dealt with Caoimhe and her team and all was corrected.
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See what reviewers are saying
Eugene was very nice. He rang me after I had cancelled my subsciption, to know my reasons for cancelling and to make sure any further payments had gone out to them. I have been away for two week... See more
They send as shein gift and ask for card details for sending gift. Pls dont provide details. If provided cancel card with bank immediately. Lot of scams going around. Another email from p... See more
Company replied
After originally having a problem with my membership, it was all sorted out easily, courteously and promptly. At all times staff were pleasant. Especially Anne who was very patient and is an asset to... See more
4.1
Great
198 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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I don't understand why I need to leave…
I don't understand why I need to leave a review to get my refund but ok
29 February 2024
Unprompted review
Great service by Eugene
Eugene was very nice. He rang me after I had cancelled my subsciption, to know my reasons for cancelling and to make sure any further payments had gone out to them.
I have been away for two weeks and haven't checked my statements but I am assured that if there are any payments that shouldn't have happened, I can contact them and sort it with ease.
Great service.
1 April 2024
Unprompted review
Be wary about paying for delivery charges.
This company asked me to pay £1.95 delivery charge
for a free gift after filling in questions about shopping
at Aldi. They then used my debit card no, to withdraw
a further £19.65 from my bank account, for what I don't
know. I have now cancelled the debit card. My bank,
Lloyds believe it to be a scam.
20 March 2024
Unprompted review
Scam - shein gift
They send as shein gift and ask for card details for sending gift. Pls dont provide details. If provided cancel card with bank immediately. Lot of scams going around.
Another email from person called Eugene be very careful.. There is a review in his name as well lol ...
This can be from name of any leading companies like asda/ lidil or aldi etc as this is done by semi professionals . Look at the URL once the page navigates so you can easily understand that this is all scam..
update - already submitted the screenshots earlier as proof.
I know this same person is behind all these emails from different company names.
Another person reported about he lost around 19.xx £ from his account so please read all the reviews before making a payment.. Once again Please dont provide bank details.
20 March 2024
Unprompted review
Reply from Thefinecar
Dear Arundev,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We could not locate your account.
Please make sure to provide us with your information to be able to find your account and solve your issue.
And feel free to reach out to our customer support team at support@thefinecar.com for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
I was contacted by Angeline from…
I was contacted by Angeline from customer support and my issue is resolved.
19 February 2024
Unprompted review
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