From travel booking to our airport departure from the hotel, the experience of our visit in Dubai was very smooth and quick. Ms. Inna Ivanova, our Owner Privileges Executive helped with the t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My review will he absolutely honest. I had not heard of The First Group before buying the property from them. My experience is exceptionally great because of one person alone... Lubna Mohammed! She i... See more
Company replied
Amazing client management! Initially i had some apprehension on response times but they are amazing. faster, clear responses. Timely closure of requests. impeccable client management. Rafika is fanta... See more
Company replied
I write to say thank you, Mr Tariq Benhatchi. You have shown commitment, consistency and conscientious in discharging your duties. We haven't met but you treated like a client,and brother,responded... See more
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Company details
Written by the company
Headquartered in Dubai, UAE, The First Group (TFG) is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&B brands and real estate asset management services. Since launch, TFG has carved a highly successful niche offering unrivalled property investment opportunities to clients from more than 70 countries worldwide. TFG investors also gain access to exclusive loyalty privileges, ranging from complimentary hotel stays to discounts on restaurants, lifestyle experiences and other exciting benefits. To learn more about The First Group and its unique investment opportunities, visit www.thefirstgroup.com.
Contact info
Tameem House, Barsha Heights, PO Box 24573, Dubai, U.A.E.
- +971 4 455 0100
- customer.support@thefirstgroup.com
- thefirstgroup.com
4.8
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 28% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Inna Innova Relationship Manger
Inna Innova Relationship Manger - she understands clients need and support them very well
1 August 2026
Reply from The First Group
Dear Mr. Sampath,
Thank you for your kind words and recognition of Ms. Inna. We are delighted to hear that she has been attentive to your needs and has provided the support you deserve.
We truly value your feedback and will be sure to share your appreciation with Inna and the wider team.
Warm regards,
The First Group
Dealings with TFG and Fadi was Great
My recent dealings with TFG was a great experience.
The Client Manager, Fadi, was a very professional and knowledgeable person. His assistance and efforts were greatly appreciated. He showed interest, respect and enthusiasm to accomplish the task ahead.
I think he is a great asset to any team in the future.
Well done TFG and well done Fadi.
31 July 2026
Reply from The First Group
Dear Mr. Sulaiman,
Thank you for sharing your positive feedback about Mr. Fadi's exceptional service. We appreciate your kind words and will be sure to pass on your compliments to him.
Warm regards,
The First Group
Rafika was extremely supportive and…
Rafika was very supportive and responded to my queries instantly.
15 July 2026
Reply from The First Group
Dear Mr. Rumanyika,
Thank you for leaving us with a 5-star review! We value your feedback.
Warm regards,
The First Group
We are currently processing our visit…
We are currently processing our visit to Dubai to chk on our property (CIEL) for the first time after completion. Mr Tariq has been patient with us and supportive during the process!
30 July 2026
Reply from The First Group
Dear Ms. Deborah,
Thank you for your kind feedback. We’re delighted to hear that Mr. Tariq has been supportive and patient throughout your journey.
We truly appreciate your recognition and look forward to welcoming you to Dubai and Ciel.
Warm regards,
The First Group
What i really love about the company is…
What i really love about the company is the support system,the customer relations is top notch.
19 July 2026
Reply from The First Group
Dear Mr. Ufoegbunam,
Thank you for leaving us with a 5-star review! We value your feedback.
Warm regards,
The First Group
Comments about The First Group employee Mr Fedi Mansour .
It’s my pleasure to write that Mr Fedi Mansour , from First Group is very cooperative and helping individual, he is managing my account with The First Group and I feel very lucky to have him, very efficient, proactive and very responsive for client needs and requirements such as from bookings to returns, every aspect is very efficiently covered and met..
I believe people like him add value to the organization itself … thank you !!
29 July 2026
Reply from The First Group
Hello,
Thank you for your positive feedback! We strive to provide excellent service to all our clients.
Warm regards,
The First Group
Cristina provided an excellent…
Cristina provided an excellent recommendation. The valuation company was highly professional, responsive, and delivered a detailed report on time. I truly appreciate her assistance and would highly recommend her.
16 July 2026
Reply from The First Group
Dear Mr. Abdelmaksoud,
Thank you for your feedback! Your satisfaction is our priority, and we're delighted that we could meet your expectations.
Warm regards,
The First Group
Reply from The First Group
Dear Mr. Mohamed,
Thank you for leaving us with a 5-star review! We value your feedback.
Warm regards,
The First Group
The workers and employers are true heroes, working day and night to reach the sky
A heartfelt thank you to all the workers and employers who have been part of this incredible journey. Since 2019, together with the new CIEL project, we faced the challenges of the COVID-19 pandemic with determination and resilience.
The workers and employers are true heroes, working day and night to reach the sky. Through teamwork, dedication, and perseverance, we achieved success together.
God bless the UAE. We are proud of the UAE and proud to have been part of this remarkable achievement. 🇦🇪
27 July 2026
Reply from The First Group
Dear Mr. Alousi,
Thank you for sharing such a heartfelt message. We’re proud to have been part of this remarkable journey and deeply grateful to everyone whose dedication, resilience and hard work helped bring Ciel to life.
Your words are a wonderful tribute to the people behind this achievement.
Warm regards,
The First Group
Timely and Helpful
Timely, helpful, clear and concise feedback that provided clarity on the issues arising. Also advise on how to navigate the various challenges.
Lobna Mohamed from the owner privilage department is very knowledgeable
27 July 2026
Reply from The First Group
Dear Mr. Wambugu,
Thank you for your positive feedback! We strive to provide excellent service to all our clients.
Warm regards,
The First Group
Be aware of The First Group LLC
Be aware of The First Group LLC
Here is my bad experience story….
As a member of a collective of friends and family investors (FFI) with The First Group LLC (TFG) in Dubai, UAE, I am deeply disappointed with their very unethical behavior and empty promises. I invested in their Ciel Tower project but none of their promises were released and the communication with them afterwards was terrible.
In general TFG has consistently misrepresented the return on investment (ROI), delayed project handovers, and been unresponsive to our communications. Despite numerous attempts to resolve these issues, TFG has failed to deliver on their promises, causing significant financial loss and frustration.
If you are considering investing with TFG, I strongly advise you to reconsider. Their deceptive practices have caused immense hardship to many investors.
If you are experiencing similar issues, join our collective FFI: Family Friends Investors.
27 July 2025
Unprompted review
investment model is very good specially…
investment model is very good specially for those frequently travel
25 July 2026
Unprompted review
Reply from The First Group
Dear Mr. Sharma,
Thank you for leaving us with a 5-star review! We value your feedback.
Warm regards,
The First Group
TFG is good at what they do.
TFG is good at what they do.
Airport pick up was very helpful and delightful
Our flight was rescheduled and extended for four hours,yet they didn’t disappoint in picking us.
The driver was polite and courteous .
Miss Cristina Cernei who communicated with us throughout the period of visa processing is a well trained professional.
The whole experience was very impressive.
Our stay at the CIELhotel was another delightful experience,the ambience the rooms was superb.
They have well trained staff,with rich and tastefully prepared breakfast.
Honestly I give it to them.
Kudos to the whole team @TFG
23 July 2026
Reply from The First Group
Dear Mr. Ikhide,
Thank you for such wonderful feedback. We’re delighted to know that every part of your journey, from the airport transfer and visa support to your stay at Ciel, made a lasting impression.
We’re especially pleased to hear your kind words about Ms. Cristina and our dedicated team. We look forward to welcoming you again.
Warm regards,
The First Group
Reply from The First Group
Dear Ms. Matiash,
Thank you for leaving us with a 5-star review! We value your feedback.
Warm regards,
The First Group
Reply from The First Group
Dear Mr. Oumoulid,
Thank you for leaving us with a 5-star review! We value your feedback.
Warm regards,
The First Group
Reply from The First Group
Dear Mr. Salami,
Thank you for leaving us with a 5-star review! We value your feedback.
Warm regards,
The First Group
Customer service and timelines
There is a strong consistent attempt by the TFG team to keep to a structured and timeous response to issues concerning Owners interest. Specifically accounting information on benefits are adequately managed and handled
Also, Owner relationship is top notch
21 July 2026
Reply from The First Group
Dear Mr. Georgewill,
Thank you for your valuable feedback. We’re pleased to know that you appreciate our consistent and timely approach to addressing Owners’ needs, particularly in managing and communicating accounting and benefit-related matters.
Your trust and recognition is greatly appreciated.
Warm regards,
The First Group
Reply from The First Group
Dear Mr. El Khalek,
Thank you for leaving us with a 5-star review! We value your feedback.
Warm regards,
The First Group
Elena the manager
Elena the manager, provided herself to be a responsible and qualified employee.
20 July 2026
Reply from The First Group
Dear Mr. Lim,
Thank you for leaving us with a 5-star review! We value your feedback.
Warm regards,
The First Group
Mr.Fadi is very supportive and cool…
Mr.Fadi is very supportive and cool person, his performance made a happiness for this communication experience. Many thanks for your good firm
25 June 2026
Reply from The First Group
Dear Mr. Baiou,
Thank you for your review. We greatly appreciate you taking the time to share your experience with Mr. Fadi.
Warmest regards,
The First Group
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