The First Group Reviews 1,724

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as excellent, with many people appreciating the personalized and efficient approach. Reviewers are particularly impressed with the quick response times and the smooth user experience, noting that their requests are often addressed promptly and effectively. However, some customers also noted issues with communication and transparency, mentioning instances where their concerns were delayed, ignored, or met with bureaucracy. A few people expressed concerns regarding sales interactions and the clarity of information provided about services.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

People report positive experiences with service, often highlighting the professionalism and helpfulness of... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the professionalism,... See more

Response time

Consumers generally express satisfaction with response times. Many customers highlight the promptness and... See more

User experience

Users describe positive interactions with user experience. Many customers highlight the professionalism,... See more

Based on these reviews

Rated 5 out of 5 stars

From travel booking to our airport departure from the hotel, the experience of our visit in Dubai was very smooth and quick. Ms. Inna Ivanova, our Owner Privileges Executive helped with the t... See more

Company replied

Rated 5 out of 5 stars

When last time I came to Dubai with my friends from New Delhi n family from London for investment “Abraham Nassrallah” in The First Group he entertained us done demonstration which is unforgettable... See more

Company replied

Rated 5 out of 5 stars

My review will he absolutely honest. I had not heard of The First Group before buying the property from them. My experience is exceptionally great because of one person alone... Lubna Mohammed! She i... See more

Company replied

Rated 5 out of 5 stars

I gave 5 star because of our experiences with The First Group staff, expecially, Carla. Carla is a wonderful person that really understands her work/role perfectly. She responded to our enquiry prom... See more

Company replied


Company details

  1. Property Investment
  2. Property Developer

Written by the company

Headquartered in Dubai, UAE, The First Group (TFG) is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&B brands and real estate asset management services. Since launch, TFG has carved a highly successful niche offering unrivalled property investment opportunities to clients from more than 70 countries worldwide. TFG investors also gain access to exclusive loyalty privileges, ranging from complimentary hotel stays to discounts on restaurants, lifestyle experiences and other exciting benefits. To learn more about The First Group and its unique investment opportunities, visit www.thefirstgroup.com.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 18% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

My Portfolio Manager Ms Carla Isabel…

My Portfolio Manager Ms Carla Isabel Nunes is the best since ever i became the Owner of Unit 913, Metrocentral Hotel Apartment. She satisfies me in all aspects of the services required of her.

1 October 2025
The First Group logo

Reply from The First Group

Dear Mr. Edomobi,

Thank you for your review. We greatly appreciate you taking the time to share your experience with Ms. Carla.

Warmest regards,
The First Group

Rated 4 out of 5 stars

The way they presented all the…

The way they presented all the information and tours .

27 September 2025
Unprompted review
The First Group logo

Reply from The First Group

Hello,

Thank you for your feedback. We're glad to hear that your experience was positive overall.

Warm regards,
The First Group

Rated 5 out of 5 stars

Carla

Carla is outstanding, she always provides me with the best service and attends to all of my questions or requests quickly and efficiently.

25 September 2025
The First Group logo

Reply from The First Group

Dear Mr. Kovacevic,

Thank you for your review. We greatly appreciate you taking the time to share your experience with Ms. Carla.

Warmest regards,
The First Group

Rated 5 out of 5 stars

The First Group is a top-notch company.

The First Group is doing great in information dissemination especially on the market situation of my investment. The transparency and accountability of the company are top-notch.
Payment of my rental income is excellent.

23 September 2025
The First Group logo

Reply from The First Group

Dear Mr. Adekunle,

Thank you for your feedback. We're glad to hear that your experience was positive overall.

Warm regards,
The First Group

Rated 5 out of 5 stars

TFG is blessed with A nice guy to do business with

My experience with TFG has been varied. Mohammed Oulada gave me a warm reception when I arrived a week ago. And facilitated all I requested to be done for me.I think the company is fortunate to have an efficient , energetic man added to the team. Always at my service no matter how many times I call him. A Very nice person to do business with. No stress

19 September 2025
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Reply from The First Group

Dear Mr. Atubra,

Thank you for sharing your positive feedback about your experience with Mr. Mohammed. We will be sure to convey your appreciation to him.

Warm regards.
The First Group

Rated 5 out of 5 stars

it’s the personal touch that impresses…

it’s the personal touch that impresses me. For example i was in Dubai to ask questions about my investment. After talking here and there , Cristina Cernei showed up ! She had a calmness about her that made me more interested in the system. Then she explained kindly with details things i needed to know, as well as showed me how best to get information by myself if need me , she spoke nicely and intelligently and that made have to listen. i really appreciate her wisdom on how to deal with clients are worked up!

16 September 2025
The First Group logo

Reply from The First Group

Dear Mr. Addo,

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that your visit was made perfect thanks to the exceptional support provided by Ms. Cristina.

We look forward to welcoming you back for another stay in the future.

Warm Regards,
The First Group

Rated 5 out of 5 stars

quick response

17 September 2025
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Reply from The First Group

Dear Mr. Yongsheng,

Thank you for leaving us with a 5-star review! We value your feedback.

Warm regards,
The First Group

Rated 5 out of 5 stars

Excellent customer service with very…

Excellent customer service with very clear and concise plans

14 September 2025
Unprompted review
The First Group logo

Reply from The First Group

Dear Mr. Khalifa,

Thank you for leaving us with a 5-star review! We value your feedback.

Warm regards,
The First Group

Rated 5 out of 5 stars

We have communicated with Mrs Lubna…appreciate

We have communicated with Mrs Lubna Mohammed several times and she has proven her selve as a very respomsive and supportive person and we do appreciate her

11 September 2025
The First Group logo

Reply from The First Group

Dear Ms. Saleh,

Thank you for your review. We greatly appreciate you taking the time to share your experience with Ms. Lobna.

Warmest regards,
The First Group

Rated 5 out of 5 stars

Instant Actions

We tried to avail owner privilege for our UAE visit and requested to arrange the same. We got a quicker response and our requests are fullfilled on time.

10 September 2025
The First Group logo

Reply from The First Group

Dear Mr. Muthu,

Thank you for leaving us with a 5-star review! We value your feedback.

Warm regards,
The First Group

Rated 5 out of 5 stars

Cristina Cernei

Great customer support and prompt response

4 September 2025
The First Group logo

Reply from The First Group

Dear Mr. Esfahani,

Thank you for your review. We greatly appreciate you taking the time to share your experience with Ms. Cristina.

Warmest regards,
The First Group

Rated 5 out of 5 stars

Tempted by discount trips...?

Great free ride to The Palm and that's where the 5 Star review ends. Before you enter into dealings with this company, PLEASE READ the ONE STAR REVIEWS because they echo our sentiments.
This is a genuine review, with no bitterness, just with the aim of hoping no-one is scammed!
The all signing, all dancing cabaret masks a hard sell, & the math doesn't add up. Just remember, no body gives you anything for free these days - treat yourself, go visit a retail agency instead if you're thinking of buying property.
Our discounted trips even ended up costing us money. Basically, AVOID, save yourself the frustration and spend your time enjoying the extravagance of Dubai.

26 June 2025
Unprompted review
Rated 5 out of 5 stars

Ok. I.m happy to receive

Ok. Next toyour

4 September 2025
The First Group logo

Reply from The First Group

Dear Mr. Kadham,

Thank you for leaving us with a 5-star review! We value your feedback.

Warm regards,
The First Group

Rated 5 out of 5 stars

Concept is good

4 September 2025
Unprompted review
The First Group logo

Reply from The First Group

Hello,

Thank you for leaving us with a 5-star review! We value your feedback.

Warm regards,
The First Group

Rated 5 out of 5 stars

My experience was excellent with Mr

My experience was excellent with Mr. Mohammed Oulada. He was very cooperative and kind and I’m very proud for his amazing effort and proud for him being in the staff of my account

2 September 2025
The First Group logo

Reply from The First Group

Dear Mr. Hussain,

Thank you for sharing your positive feedback with us! Customer satisfaction is our top priority; and it’s always great to receive feedback like yours.

Warm regards,
The First Group

Rated 1 out of 5 stars

I was supposed to get an income from…

I was supposed to get an income from the hotel operations on July 1st. They sent a wire a week later that wasn't received. Then sent another one and another one, and the fourth one didn't make it either. We are in September, and the wire didn't make it. If the same method didn't work, maybe try something else?. There is nothing else, unless you want to travel to Dubai and pick it up. I guess that wire #5 will be sent sometime in September.

1 September 2025
Unprompted review
Rated 1 out of 5 stars

Upon our arrival at Dubai airport

Upon our arrival at Dubai airport, a representative of the company stopped us and deceived us by saying that they were giving us all the attractions in Dubai for free, courtesy of their company, in exchange for attending a talk of less than one hour at their offices. We attended, wasted more than two hours, and never received anything to enjoy the attractions of Dubai as they had promised. This is an UNRELIABLE company. I would never invest in a group whose advertising is based on lies and deceit

23 August 2025
Unprompted review
Rated 5 out of 5 stars

When last time I came to Dubai with my…2024

When last time I came to Dubai with my friends from New Delhi n family from London for investment “Abraham Nassrallah” in The First Group he entertained us done demonstration which is unforgettable excellent presentation. I’m coming again in November. See you soon and stay as sweet as you are.

Murad Ali
UK 🇬🇧

6 November 2024
Unprompted review
The First Group logo

Reply from The First Group

Dear Mr. Ali,

Thank you for your review. We greatly appreciate you taking the time to share your experience with Mr. Abrohom.

We look forward to welcoming you very soon.

Warmest regards,
The First Group

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