THE FITNESS GROUP Reviews 

4,503
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 2,284 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and tutors for being extremely knowledgeable, approachable, and thoroughly supportive throughout all the practical training sessions. Many people note that instructors successfully create a welcoming environment that naturally puts everyone at complete ease. Consumers additionally emphasize the exceptional customer service and exceptionally prompt communication provided by the dedicated advisory team members. Reviewers consistently find the overall course structure remarkably smooth and informative, which helps them easily navigate their educational journey. People express deep satisfaction with the clear guidance received, building total confidence before their assessments.

What people talk about most

Staff

People report positive experiences with staff, describing them as consistently friendly, approachable, and... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being highly... See more

User experience

Users describe positive interactions with user_experience, highlighting a smooth and well-organised process... See more

Response time

Clients share positive opinions on response_time, consistently highlighting prompt and helpful communication... See more

Service

Reviewers mention positive feedback about service, expressing high satisfaction with knowledgeable tutors and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Nick is a fantastic tutor/assessor. Very friendly and approachable. Always on hand to help and assist. Gave clear instructions on what was expected of us. Gave clear and concise feedback and put us... See more

Rated 5 out of 5 stars

Customer service officer Warren was absolutely brilliant. I threw loads of questions at him . He dealt with them patiently and effectively. Hence I have signed up to do a FA course with intention l... See more

Rated 5 out of 5 stars

Warren was super responsive, explained all my options thoroughly, wasn’t pushy, gave me time to consider things and made himself available for all my questions. I really enjoyed my interactions with... See more

Rated 5 out of 5 stars

What a day! I had my fitness instructor level 2 assessment with Gary today and he was awesome. I do not come from a fitness background and he made sure that I feel comfortable, understand the for... See more


Company details

  1. Career and Education Provider
  2. Education Centre
  3. Educational institution
  4. Fitness and nutrition

Written by the company

The Fitness Group is the Leading Fitness Education Training Provider with teams based in the UK, Europe and The UAE. With our industry-leading 5-Star support our expert team will guide you to grow your career through our wide range of internationally recognised, health and fitness education qualifications. At The Fitness Group we offer a wide variety of industry leading Personal Trainer, fitness and health education courses. Our industry leading courses are internationally recognised qualifications that meet CIMSPA and REPs UAE standards. We have locations throughout the UK, Europe and The UAE that offer full-time, part-time, and supported online study options. If you study online you can submit your practical assessments via video or you can book face-to-face tutor support. We are trusted by some of the most prestigious organisations to train and educate their teams and we support the recruitment of fitness professionals for all major gyms here in the UK and in The UAE. Our team are looking forward to supporting you.

The Fitness Group Education

Written by the company

The Fitness Group is the UK’s Leading Fitness Education Training Provider
With our industry-leading 5-Star support our expert team will guide you to grow your career through our wide range of internationally recognised, health and fitness education qualifications. We provide the very best fitness education experience for our students. Our ethos is centered on you, and throughout your journey you will have your own assigned tutor for support. Our students are at the heart of everything we do and this is what separates us from everyone else. We hope you enjoy reading our reviews from our former and current students.

Contact info

4.9

Excellent

TrustScore 5 out of 5

5k reviews

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4.9

All reviews

(4,503)

2,186 reviews in the last 12 months

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Rated 5 out of 5 stars

I would like to thank Mark for…

I would like to thank Mark for assessing my Level 3 practical course. He was professional, approachable, and made me feel at ease throughout the assessment. His instructions were clear, and his feedback was constructive and helpful. Overall, it was a positive experience, and I appreciate his support and guidance.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Newly signed up to Mat/Reformer Pilates and Women's health package

Warren was very helpful during my enquiry around different courses available, he took the time to listen to me and to provide me with sufficient information to help me make the right choice.

Ricky has been very prompt with any support I have needed. Any issues I have had he has resolved very quickly and puts in place what is required throughout the course.

I will provide a further update once I have finished my courses.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Alasdair was brilliant

Alasdair was brilliant - really friendly, approachable, and extremely supportive with my long term goals as well as guiding me
through the L3 assessment. Thank you!

9 July 2026
Unprompted review
Rated 2 out of 5 stars

I’d like to change my opinion

I’d like to change my opinion. Cause the whole process is not organized properly. For some students it takes 21 emails to receive response from tutors from UK, to receive an access to the next level, as for me level 3 is almost done in the gym, but still no access to it online part. What is gonna be with my level 4 then? The price of the course is about 8k AED, but at the end all your education can collapse with no response

11 July 2026
Unprompted review
Rated 5 out of 5 stars

Great company, great people

I’ve pursued multiple qualifications with The FItness Group and the team have always been very helpful and supportive throughout the process. I needed urgent support with qualification documentation to support a job application and Ricky from the Learner Support Team made sure I had everything I needed in great time. Thanks team!

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Course from Start to Finish

Completed my Level 2 & 3 PT course with Gary in London – highly recommend!



Each session was engaging, easy to follow, and made enjoyable by Gary’s humour. I liked the mix of practical and classroom learning - it never felt like we were sitting for too long.

 We had an amazing group, everyone was really friendly and we worked well as a team. It was great to learn from one another.



There were a few minor inconveniences with the Kajabi platform used for the theory, but it was all manageable.

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Learning support

Mel, the head of learning support has been very helpful with all my queries, responding quickly and professionally, I would recommend The Fitness Group to complete a qualification with

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Chris was an outstanding tutor and…

Chris was an outstanding tutor and assessor. His feedback was clear, constructive, and incredibly helpful throughout my reassessment. He was patient, professional, and genuinely invested in helping me improve rather than simply assessing me. Thanks to his guidance, I was able to successfully achieve my Active IQ Level 2 Certificate in Gym Instructing. I highly recommend Chris to anyone looking for a knowledgeable, supportive, and encouraging tutor. Thank you for making this such a positive learning experience!

10 July 2026
Unprompted review
Rated 5 out of 5 stars

The most wonderful experience…

Just had the most wonderful experience getting to pass my mat pilates qualification.
From Ricky and crew at learning support, tutor Nick, Allie and Nicole, they have ben fantastic from thoughtful explanations, support and ultimately to attain the qualification.
Here's to Part 2, with Reformer Pilates qualification!!
Thanks team. Declan

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Reformer Pilates course with…

Loved the Reformer Pilates course with Evan, fun, engaging and informative. With a good foundation already built with the mat section of the course, we were allowed to put everything into practice on the reformer, continue to develop our knowledge and really focusing on teaching.

Evan’s background experience in dance and Pilates was incredible and so amazing to be able to tap into his knowledge and apply to our own teaching. Would highly recommend!

22 June 2026
Unprompted review
Rated 4 out of 5 stars

Pilates Workshop

It was a really love time and met so many nice people. I would highly recommend the workshop days!

9 July 2026
Unprompted review

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