THE FITNESS GROUP Reviews 

4,486
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 2,293 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, supportive, and knowledgeable, providing clear explanations and personalized guidance throughout their journey. Many people highlight the excellent customer service and efficient response times, which make the enrollment and learning processes seamless and stress-free. Reviewers often received prompt feedback and quick answers to queries, fostering confidence and making the overall experience enjoyable. People also appreciate the well-structured courses and comprehensive, helpful materials, contributing to an engaging user experience.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their patience, friendliness, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and efficiency... See more

User experience

Reviewers highlight positive aspects of user experience, with many expressing satisfaction and excitement... See more

Response time

Users describe positive interactions with response times, with many reviewers highlighting the quick feedback... See more

Service

Consumers find service to be positive, with many reviewers praising the helpfulness and professionalism of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve not yet started my course but recently signed up to the level 2 fitness instructor intensive under guidance from Rosie. I’d been swithering between so many providers and immediately talking with... See more

Rated 5 out of 5 stars

Customer service officer Warren was absolutely brilliant. I threw loads of questions at him . He dealt with them patiently and effectively. Hence I have signed up to do a FA course with intention l... See more

Rated 5 out of 5 stars

I recently chose to enrol with The Fitness Group after carefully reviewing a number of courses across the country. The main reason for my decision was the excellent telephone conversation I had wi... See more


Company details

  1. Career and Education Provider
  2. Education Centre
  3. Educational institution
  4. Fitness and nutrition

Written by the company

The Fitness Group is the Leading Fitness Education Training Provider with teams based in the UK, Europe and The UAE. With our industry-leading 5-Star support our expert team will guide you to grow your career through our wide range of internationally recognised, health and fitness education qualifications. At The Fitness Group we offer a wide variety of industry leading Personal Trainer, fitness and health education courses. Our industry leading courses are internationally recognised qualifications that meet CIMSPA and REPs UAE standards. We have locations throughout the UK, Europe and The UAE that offer full-time, part-time, and supported online study options. If you study online you can submit your practical assessments via video or you can book face-to-face tutor support. We are trusted by some of the most prestigious organisations to train and educate their teams and we support the recruitment of fitness professionals for all major gyms here in the UK and in The UAE. Our team are looking forward to supporting you.

The Fitness Group Education

Written by the company

The Fitness Group is the UK’s Leading Fitness Education Training Provider
With our industry-leading 5-Star support our expert team will guide you to grow your career through our wide range of internationally recognised, health and fitness education qualifications. We provide the very best fitness education experience for our students. Our ethos is centered on you, and throughout your journey you will have your own assigned tutor for support. Our students are at the heart of everything we do and this is what separates us from everyone else. We hope you enjoy reading our reviews from our former and current students.

Contact info

4.9

Excellent

TrustScore 5 out of 5

4k reviews

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4.9

All reviews

(4,486)

2,168 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mark

Mark is distractingly attractive but his wise words keep me in check thank you mark

30 July 2026
Unprompted review
Rated 5 out of 5 stars

This company has an impressive ecosystem

This company has clearly built an amazing ecosystem of operations and staff that streamlines all communications and activities to make students’ lives as easy and straight forward as possible. Because… who needs extra stress when learning new skills and knowledge is already heavy enough!? I see this organisation as a true modern powerhouse, with quality teachings and quality user experience. Not to mention all the right industry contacts in the right industry places for all their graduates.

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience!

I had Lorena as my tutor throughout my Level 3 Mat Pilates course and she was amazing! She was so helpful, answering any questions I had about the course or the work. She also provided such quick feedback and marking of my LAP. Really happy with the experience and so pleased to now be qualified! :)

30 July 2026
Unprompted review
Rated 5 out of 5 stars

I completed the Science of Recovery…

I completed the Science of Recovery course and it was great! Provided coursework was easy to follow, went into a good amount of detail and the assessment was simple to complete and get real feedback on. Many thanks!

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Self Study whilst working Full Time

I’ve just spent the last 7 months studying Level 3 Mat Pilates with The Fitness Group. I have a full-time corporate career and was cautious about taking on this commitment while working full time. I shouldn’t have ever doubted myself—the support, materials, and communication provided throughout the journey were outstanding. Allie was always prompt, professional, and reassuring. Thanks for helping me create a retirement plan.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐
I had an excellent experience with The Fitness Group from start to finish. My Careers Advisor, Warren Draper, was incredibly helpful, professional, and supportive throughout the enrolment process. He answered all my questions, explained everything clearly, and made the whole process simple and stress-free.

Warren went above and beyond to make sure I felt confident about starting my course, and his friendly approach made a real difference. I’m very grateful for all his help and would highly recommend The Fitness Group to anyone looking to begin their fitness career. Thank you, Warren, for your outstanding support!

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Mel was really helpful

Mel was really helpful, friendly, and quick to respond whenever I had any questions. Thank you for all your support!

29 July 2026
Unprompted review
Rated 5 out of 5 stars

I have just signed up to start my…

I have just signed up to start my course. With thanks to Warren for going through all the options with me to go with the most suitable course for what im looking for once ive qualified .

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Supportive and informative!

Jesse took the time to call me and break down all of the information clearly that I was concerned about. The support I’ve received overall from this training platform has been excellent and the support team, like Jesse have just been great!

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Customer service officer Warren was…

Customer service officer Warren was absolutely brilliant. I threw loads of questions at him . He dealt with them patiently and effectively.
Hence I have signed up to do a FA course with intention later to sign up for a Mat reformer pilates training all over three days 😀
Thank you Warren.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

I’ve had a fantastic experience with…

I’ve had a fantastic experience with the support I’ve received from Mel, the Head of Learning Support. She has been incredibly proactive, taking the time to understand my situation and offering me different options for my course.
Mel has been approachable, responsive, and genuinely helpful. She went above and beyond to provide guidance, making everything much less overwhelming. Thank you so much.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Rosie was very helpful and engaging…

Rosie was very helpful and engaging during the sign-up process. In a normally pushy field, Rosie was helpful and accommodating without drifting into the hard sell. She made the effort to adapt their listed course to better suit my goals.

28 July 2026
Unprompted review
Rated 1 out of 5 stars

Did not finish my course

Did not finish my course. Everything was fine, up until I did my theory test which was good, then I did the videos to submit, with questionnaires they provide (template). Received feedback to need to do the videos again, and given same template with ADDED questions manually.
People don’t have time running in and out of gym for someone’s course. I work as a manager 45h a week + training + online coaching. Still paying for the course, which is a bummer but there you go, take the money, that’s what it’s all about.

28 July 2026
Unprompted review

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