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The Fleece Company Reviews 

4,331
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 3,729 reviews, reviewers had a great experience with this company. Customers frequently praise the high quality of the products, describing them as superb, soft, and beautifully designed, often exceeding expectations. Many people are happy with their purchases, finding the items to be great value for money and suitable for various uses. Reviewers also appreciate the efficient service, with orders arriving as expected and good communication regarding parcel journeys. However, some customers experienced issues with product sizing, noting that items like blankets and pajamas were often smaller than advertised or expected. There were also complaints about delivery times being long and packaging arriving damaged, as well as concerns about the actual material not matching descriptions or being of poor quality. A few people were dissatisfied with unexpected charges or the difficulty and cost associated with returns, especially for international shipments.

What people talk about most

Product

Customers had ambiguous experiences with product quality and sizing. Many reviewers praised the products,... See more

Quality

People report positive experiences with quality, with many reviewers praising the superb quality of blankets,... See more

Order

Reviewers mention ambiguous feedback about order, with many finding the ordering process easy and smooth,... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers reporting fast and efficient... See more

Price

Consumers find price to be ambiguous, with some reviewers appreciating deals like "two for the price of one"... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had one or two problems with the items I ordered. I brought them to the attention of a customer service representative named, Theresa. She was extremely responsive and helpful, and she sorted out th... See more

Rated 4 out of 5 stars

I love the quality of the blanket! Justine was a great help because the King size blanket was too small for our regular size King bed. She helped me to replace it with the XL King blanket. I reco... See more

Rated 4 out of 5 stars

I have bought another one of these and love it . The product is fantastic but I was unaware of where it came from and it took an alarming length of time to clear customs at Heathrow. Not the fault of... See more

Rated 4 out of 5 stars

The website is very consumer friendly, except I had a small problem at check out. The system added more items that I didn't want.

Contact info

3.9

Great

TrustScore 4 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(4,331)

4,172 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

I am waiting to get the product

I am waiting to get the product, but I believe the advertising and hope it matches all the great things they are saying. The website is a bit of a challenge and I needed to go back in three times before I could complete my transaction.

8 July 2026
Unprompted review
Rated 1 out of 5 stars

I received a product that doesn't even resemble the size I ordered.

I received a product that doesn't resemble what I ordered. These blankets are nowhere near the size I ordered. I cannot even reach the website for this company. I ordered 4 blankets that are useless. I can no longer trust ordering anything online. I mean there were tons of reviews, apparently all fake. I'll ve contacting my credit card company immediately. What a scam.

1 July 2026
Unprompted review
The Fleece Company logo

Reply from The Fleece Company

Hi MJ,

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations, and we'd very much like the opportunity to assist you.

We'd appreciate the chance to better understand your concerns and review the details of your order. Please contact Angie from our Customer Experience Team at angie@thefleececompany.com and mention your Trustpilot review. She will review your order history and do her best to assist you in finding the best resolution for your concern.

— The Fleece Company Support Team

Rated 5 out of 5 stars

I love these blankets!!!

I love these blankets!!!!
I tell all my friends about them, I ordered two in queen size. They work so well in summer and winter. I just want a bigger size so I ordered the XL KING! My husband and I can’t wait now we have two for the bed and two for the couch since it’s BOGO free!

8 July 2026
Unprompted review
Rated 1 out of 5 stars

I planned to return my blanket BUT…

I planned to return my blanket, BUT I'd need to ship it to GERMANY! It is NOT a queen size, it is a TWIN size!! What a scam! Fleeced! Buyer beware of internet sales. Do your research before buying.

7 July 2026
Unprompted review
The Fleece Company logo

Reply from The Fleece Company

Hi Brooke,

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations, and we'd very much like the opportunity to assist you.

We'd appreciate the chance to better understand your concerns and review the details of your order. Please contact Angie from our Customer Experience Team at angie@thefleececompany.com and mention your Trustpilot review. She will review your order history and do her best to assist you in finding the best resolution for your concern.

— The Fleece Company Support Team

Rated 5 out of 5 stars

I am very happy with the quality of the…

I am very happy with the quality of the muslin blankets. However, on the initial order, one of the blankets they sent was the wrong size. Nina, their customer service rep, was so professional and courteous, she took care of the problem right away. I highly recommend this company.

17 June 2026
Unprompted review

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